What our users say

Real feedback on rental experience with us

Dmitry Dubov

Volkswagen Touran in Bulgaria

The car was replaced by Turan. Yes, it turned out to be a little more spacious. But at the same time more expensive. Apart from this moment, there are no complaints. Thanks!

January 2022
Sergey Samokhin

Nissan Note on Cyprus

Many thanks to Janis for the prompt presentation of the car during our trip to Cyprus! The car turned out to be a little battered by life, but it coped well with its duties, they drove into the mountains and along the coast, no where there were no problems, it is clear that the owner is caring for the fleet. I advise everyone to this company! Service as we love, but we love all the best!))))

September 2019
Дмитрий Устинов

Peugeot 5008 in Slovenia

Thanks for good job. Attentiveness and care for the client accompanied us throughout the entire rental period. Thanks again.

July 2022
Aleksandr Alinichenko

Subaru Forester Limited in Georgia

Everything was good, no complaints

July 2022
Andrii Bondarenko

Fiat 500 on Crete, in Greece

In general, I was satisfied, but of course Fiat has been in battles before us several times. In general, he was old and dead.

September 2021
Anton Karamanov

Mercedes-Benz E350 in Georgia

All perfect! However, the condition of the car left much to be desired, but I was ready for it for such a price) The only thing, the steering wheel was beating strongly at a speed of 100-130 km/h. Apparently problems with balancing of the disks.

May 2019
Alejandro oscar Pérez

Peugeot 107 on Crete, in Greece

The service was perfect

July 2022
Sergei Uralov

Peugeot 301 in Czechia

Everything went fine Great manager and car

January 2020
Yury Kubankov

Mercedes-Benz Vito in Georgia

everything was fine, they delivered and picked up the car for free, a few weeks before the start of the lease they changed the car to another without any problems, they didn’t take a deposit. The tires are in good condition, the brakes are braking, the engine is running. The car is old but great for the price. Oh, also went to a meeting and moved my lease for a month after the airline canceled my original flight

May 2022
Lazarenko Andrii

Volkswagen Touran in Montenegro

A call to the call center on request, when there was a confusion - 7 points out of 5! 5 for sets. 5 for the quality of Auto - minor flaws that Goran did not care about, we, as motorists, were worried)), but the feedback and support - everything is fine !! Thanks for your help! Your service helped a lot to diversify our vacation))

September 2021
Serhii Martyrosian

Skoda Fabia in Montenegro

Milan appeared to be a very pleasant man. He arrived in time. Documents arranging took not more than 10 minutes. The car was clear inside and outside. The car was 2017 year of production with 61,000 km. Its technical condition was excellent: no problems with the car during mire than 500km for 3 days including driving in mountains. Though Fabia had only 1.1 l engine, it was equipped with a turbine so driving was very easy and fuel consumption was rather low: I managed to use only half of fuel tank for more than 500 km. Besides it has start-stop system and the most important one: hill assist, which helps to start on hills even without using hand brake. Passing the car to Milan didn't take much time as well: he was only interested if everything is ok ans whether I was pleased with the trip. I highly recommend Milan and his agency as a car rent

June 2021
Mark Wicksteed

Volkswagen Golf 7 in Montenegro

Ivan at Piano is a very good businessman. Great service, communication and competitive pricing. Can recommend

October 2021
Sangzhar Burumbay

Toyota Camry in Georgia

Everything was good Thank you

January 2020
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Frequent Questions

📅 Booking
⚠️ Insurance
💳 Deposit
💁 Modify
🚘 Vehicle
💡 Adviсe
⚙️ Other
What does “Pending” status mean?

We still have to confirm the availability of the vehicle with the rental Provider. Once confirmed, we will send a confirmation right away.

Where do I find status of my booking?

Check the status of your booking on your Bookings page (you will automatically be redirected there after you make a booking with us).

What is a Voucher?

The Voucher is a rental confirmation used to show that you have booked and pre-paid the vehicle. It contains delivery instructions, rental conditions and contact details of both client and a rental provider

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email when your car rental gets confirmed. You can also download it from your Bookings' page once the booking has been confirmed.

What does “Denied” status mean?

Unfortunately, the rental provider could not confirm the availability of the requested vehicle. We will contact you shortly to discuss alternative options. If you are not happy with them, you can cancel your booking. Prepayment will be returned to your account in up to 10 calendar days (depending on your bank).

How long do I have to wait for my booking confirmation?

In most cases bookings are confirmed within a few hours, but sometimes it can take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone’s property, while you’re driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by the law. TPL does not cover any damage to the driver’s own rental car. Nor does it cover theft of the car.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (so it’s your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW you won’t have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, under body, roof, keys, locks and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits the your liability in the event that rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren’t covered by the standard CDW, such as windows, wheels or tires. They may also reduce the Security Deposit and/or Excesss so you may have to leave a lower deposit at pick-up or even not pay anything for damages.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is the difference between Security Deposit and Excess?

Security deposit is an amount usually consisting of an Excess and a cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An excess is an amount of money up to which you will be responsible in the event of damages to the car.

When will Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is a Security Deposit?

Rental providers cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, parking / speeding tickets / fines, and the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The rest 800 EUR would be covered by insurance policy. Excess amount for each car is found inside agreement with the rental provider.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before No-refund period, your prepayment will be fully refunded.

How do I modify my booking before rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car and not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at time of booking. Such cars will be tagged "or similar" next to the make and model with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they may NOT guarantee a specific car model (late returning, last moment damages). Due to changeable circumstances you may be provided with a close model from the same class of cars.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read rental conditions of the agreement carefully and make sure you understand and agree to them.

My flight time has changed

If your flight time or number has changed, you should provide actual information to the rental provider as soon as possible.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at time of pick up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

What should I check on drop-off?

Make sure that supplier representative signs off the drop-off (ensure that rental agreement is signed off by the supplier).

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

Can I return the car later?

If you can’t return your car at the agreed drop-off time, inform the rental provider. It might be possible to return vehicle slightly later than agreed.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver need to be be present at pick-up, possess their documents and be registered in the rental agreement.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You have to inform the rental provider about crossing borders, otherwise your insurance may become invalid. Ask advice on the driving territories/countries you plan to visit.

How can I leave a review after rental?

Go to your Bookings page after rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow investigate the matter.

Can i get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration is over a certain amount of days.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

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