What our users say

Real feedback on rental experience with us

Niket Pawar
Niket Pawar
🇦🇪

Subaru Forester in Georgia

the car was very good and comfortable. We did not face any issues regarding the car. Also the owner of the car was very kind and helpful. We will surely recommend renting the cars through your website.

July 2022
Tengiz Dauev
Tengiz Dauev
🇷🇺

Citroen C4 in Montenegro

All just great ! Great manager, good car, never failed)) Actually a good company, and I will be happy to recommend you

September 2019
Dmitrii Shapovalov
Dmitrii Shapovalov
🇷🇺

Renault Clio 4 in Montenegro

On the site we chose Renault Clio 4, but in fact we got Peugeot 208. The car is even better and newer than that one. We were very satisfied. The car is good, high-spirited, easily climbs the serpentines, maneuverable. The driver drove him to our place of residence. Everything works in the car, the washer reservoir is full, the interior is clean, the air conditioner works, good summer tires. There were no problems. Traveled all over Montenegro, took almost a month. For a family, a very good option. Left at the airport in the parking lot, as agreed in advance. I liked everything very much. We strongly recommend. We will order more from this site.

August 2022
Georgii Stepanovskii
Georgii Stepanovskii
🇷🇺

Mini Cooper S Turbo in Montenegro

In general, everything went well. The car, of course, is already quite worn out, there were occasional errors with the engine, which cut the power of the engine. The stated power of the car differs from the real one. But, in general, given the price and the age of the car, we were satisfied. The owner fulfilled his obligations to deliver the car, responded promptly, so we are satisfied

August 2023
Alexander Shpak
Alexander Shpak
🇷🇺

Volkswagen Touran in Montenegro

Good day. Everything was good, the service is very convenient, the price is adequate and there is a choice. The car was brought to the specified time, although they forgot about the child seat, but very quickly brought it after a reminder. Very convenient to pass the car - the keys at the reception and all. I think I will use LocalCarHires and further on traveling around the world. The car is not in bad condition for 5 year old one. The price corresponds to the state.

July 2019
Dastan Omirgali
Dastan Omirgali
🇷🇺

Hyundai Elantra in Georgia

Fine!

August 2021
Dhimitri Muca
Dhimitri Muca
🇮🇹

Mercedes-Benz B-Class in Albania

As soon as you leave the car is ready outside at the airport and always returned there, serious renter available for everything, 11 days no problems, everything perfect, recommended!!!

January 2024
Aleksandr Maslennikov
Aleksandr Maslennikov
🇷🇺

Mercedes-Benz Vito in Georgia

To be honest it's terrible. The day before the start of the rent, I was informed that there was no car, supposedly somewhere tourists had an accident on it, but this was not so, because a few days later I saw this car completely intact. As a result, we agreed that they would bring me a car on the second day of the lease. I was charged a higher amount for rent than it was originally on the site. Well, the worst thing is that on the 4th day of the rental, the car engine breaks down in the mountains near Gudauri. We are left without a car for another day. I had to call a taxi for 300 lari from Gudauri to be picked up from the highway and taken to our house. The next morning, they allegedly brought me a replacement - a 7-seat pathfinder, instead of a 9-seat Vito, given that there were 9 of us, I also had to order a taxi for 2 more days to fit everyone. Of course, I did not receive any refunds for lost days (except the first one), taxis, nerves, etc.

January 2022
Igor Krasnov
Igor Krasnov
🇷🇺

Hyundai Tucson in Crete

In general, everything is on time, the car is in good working order, Hyundai Tyukson, increased fuel consumption (it is for 1.6 euros per liter) and, of course, the size of its vehicle for the small streets of Crete was completely inappropriate. For female legs, the grip would be deadly heavy. There were no options left, we took it, in general we did not become upset, only the fuel costs were twice as high as planned. Adonis, the manager behaved very well and responsibly, in principle, next time I think we will turn to them, although we will first discuss the exact model of the car))).

October 2021
Alexander Petukhov
Alexander Petukhov
🇷🇺

Fiat Fiorino in Turkey

The quality of service and the car were excellent. The only thing I would like to improve is to be informed when a car or service is unavailable. I originally found a cheap rental car on your site, booked it, made a travel plan, and notified my friends. And then suddenly that car was no longer available. And I couldn't change my plans. I had to rush to find a replacement, and the new car cost twice as much. It spoiled the impression, but there was no time to look for a cheaper one. Plus it took time and effort to get the money back for the old lease. I understand that it's not 100% your fault, it's the landlord's fault, but It would be nice if you would put only real car offers on the website, and outdated ads would be better monitored and removed. Or fine unscrupulous landlords.

May 2023
Nykyta Kaiun
Nykyta Kaiun
🇺🇦

Mercedes-Benz A160 in Montenegro

Great. Definitely recommend Phillip's cars!

August 2023
Yurii Shyika
Yurii Shyika
🇺🇦

Subaru Forester in Georgia

Good company! Rented 3 cars with delivery to Kobuleti. Cars were in good condition and delivered in time. Child seats available if needed. Great service, good cars, good price!

August 2021
Szymon Niebora
Szymon Niebora
🇵🇱

Renault Clio 4 in Montenegro

I had great time in Montenegro. The car was as described and sufficient for my needs. Communication with Mr Milan was flawless. I could definitely reccomend this rental.

July 2022
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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