What our users say

Real feedback on rental experience with us

Elchin Almuradov
Elchin Almuradov
🇦🇿

Suzuki Ciaz in the UAE

I rented a Suzuki from February 22 to 25 of this year but received a Nissan instead an hour late from the appointed time. The car was in terrible condition, due to lack of time to wait for another car, I was forced to pick this one up and the first thing I did was go to the car wash. The fuel level was slightly higher than the empty tank, but I returned it with the same level. The driver who brought the car was very friendly. The manager with whom I contacted via WhatsApp kindly prepared all the documents in advance and receiving the car at the airport terminal took only a few minutes. After returning the car to the same place, I was told that after 14 days I could receive the cash deposit back. After two weeks, I contacted the manager about payment but could not get an answer for 4 days. in the end, after four days of silence, they told me that they meant 14 working days and that the period expires this week, and the money will be transferred to me on Monday of the next week, that is, March 18th. Overall I was pleased. Will I use the services of "takecars.com" again? - Probably yes. Thank you. Best wishes.

February 2024
Rustam Zinurov
Rustam Zinurov
🇷🇺

Mitsubishi Pajero Io in Georgia

I would like to write a review about this car and about the owner himself. First of all, George, from whom we took the car, is simply a very respectable and pleasant person. Calm, he will tell all the interesting moments. It's really easy with him. If there is an opportunity to visit Georgia again, I already know who to contact. About the car: Mitsubishi Pajero Io 2006. These were no longer produced, the last of the magikans. Great car, we took it for 16 days, it turned out $ 400, drove 2500km + $ 250 for gasoline. We took it to Tbilisi, only with this car we visited the most interesting places in Georgia. Tbilisi-Kutaisi-Svaneti-Adjara-Tbilisi. The main goal was to ski in all ski resorts of the Country. Were in Mestia-Tetnuldi. Were in Goderdzi (Adjari), Were in Borjomi-Bakuriani. We did not reach Gudauri - there was no snow like in Bakuriani. Only with this car we visited excellent beautiful places of Georgia in January. We were 3 people, we had 3 snowboards. We asked Georgy for a snowboard mount - he did it for us without any problems. We asked for chains for wheels - Georgy brought them to us (that is, all this was included in the price I indicated above). The car is great, SUV. 90-100 rides on the highway, and more is not necessary. Firstly, it will eat a lot, and secondly, where to hurry, you need to admire the nature outside the window. In mountainous areas - it has shown itself with dignity, the roads are not everywhere in good condition, so you just need an SUV to get somewhere. The car has four-wheel drive. Great car - great owner. Thank you, dear !

January 2020
Ankit Vyas
Ankit Vyas

Toyota Yaris in Montenegro

The car was nice and the service was amazing, I will use your company again and recommend your website to friends.

June 2022
Ainur Uspanova
Ainur Uspanova
🇷🇺

Skoda Fabia in Montenegro

Everything went well, the car is cheerful, did not let down. Thank you, good organization, filed and picked up on time. True, there was no child seat (( In general, I liked everything!

July 2021
Andrey Gunshteyn
Andrey Gunshteyn
🇷🇺

Renault Taliant in Turkey

Overall I liked the service. Practically everything was as described on the website. The only thing was that there were some problems with the car we booked. We were offered another one, with a small additional payment. In the end, I was satisfied with the rental.

November 2023
Aleksei Tsoi
Aleksei Tsoi
🇷🇺

Nissan March in Cyprus

All was good. Janis met us at the airport with a sign. Then he was always in touch. By car: The car was in good working condition and nothing happened for two weeks. Very convenient that there was no deposit. If we are in Cyprus, then with a high probability we will book with you

January 2022
Mykola Osobskyi
Mykola Osobskyi
🇺🇦

Citroen C4 in Montenegro

Things are good . There were nuances, but the manager was constantly in touch. So everything was decided quickly

September 2021
Renat Saitov
Renat Saitov
🇷🇺

Mitsubishi Pajero Io in Georgia

It was an exceptional service. Very easy to rent a car, good prices, cool service, quality cars, friendly people, thank you a lot! Kindly regards, Renat & Svetlana

June 2021
Varvara Rodchina
Varvara Rodchina
🇷🇺

Toyota Yaris in the UAE

в плане коммуникации все отлично. Сама машина была другая - тот же класс, но другая. Это и не проблема. Единственный минус – салон был прям грязный, сами сиденья в смысле

February 2024
Luigi Dispinzeri
Luigi Dispinzeri
🇮🇹

Peugeot 208 in Montenegro

It was a good experience. Morgan was able tò answer all questions and match all my needs.

July 2023
Stanislav Nosatov
Stanislav Nosatov
🇷🇺

Peugeot 207 in Montenegro

All perfectly! We were given a Peugeot 207 coupe, which is even better) we got the car at the airport and also put it there before departure. Satisfied with the car, the terms of the lease too)

September 2021
Willem Van der sandt
Willem Van der sandt
🇦🇪

Toyota Rav4 in Georgia

I enquired about a vehicle to rent (RAV4 or Pathfinder) on your website and the response was quick and accurate. The vehicle (Rav4) was delivered exactly as per arrangement by a very friendly and helpful gentleman. The vehicle was clean and in very good mechanical state. Really a pleasure to drive and to explore almost any road in Georgia. Collection of the vehicle was again without any hassle. All of this for a very reasonable price and I was always assured that if something did go wrong, I will have support. Thanks for great service. Rgds Willem.

November 2023
Dmitriy Ardinovich
Dmitriy Ardinovich
🇺🇦

Peugeot 107 in Montenegro

Dali Peugeot 107. Another microbus)) Outwardly beaten all over, there were problems with the wiper. It would not hurt to repair the steering rack and check the front shock absorbers. What else to say, for all the time the car did not disappoint us, and thank God it goes. Next time you need to take a car of a higher class

September 2021
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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