What our users say

Real feedback on rental experience with us

Alexey Gusev
Alexey Gusev
🇷🇺

Mazda Demio in Cyprus

Everything is fine, the service is excellent, everything is on time without any problems. We are glad. We were given Mazda Demio. The car is fresh, the condition is very good.

October 2021
Semen Barabanov
Semen Barabanov
🇷🇺

Subaru Forester in Georgia

In general, everything went well, but I will voice a couple of remarks. The car was in good condition, it never let us down on the way, the interior was tidy, the air conditioning worked well. From the remarks - the car was taken almost with an empty tank, just drove away - the light bulb came on, we went straight to the gas station. It would be nicer of course to get a refueled car and when returning it would not be necessary to guess how much to fill up, and just fill up full. We also did not talk about the peculiarities of hull insurance in Georgia - then we found out ourselves. So in general everything was satisfactory, but in some points it could be better). They asked for money for washing, but after showing before/after photos they didn't ask for it, because the car was in any case not dirtier, and maybe even a little cleaner than when we received it.

August 2023
Ilya Ivanov
Ilya Ivanov
🇷🇺

Skoda Fabia in Montenegro

everything was great. The service is convenient. car is sweetie, brand new clean. We have great impressions :)

June 2022
Girts Cerins
Girts Cerins
🇱🇻

Audi A3 in Montenegro

Everything was great. The car was good and comfortable. The procedure with car collection and drop off was clear, easy and fast. Very satisfied with your service!

September 2021
Irina Morozova
Irina Morozova
🇷🇺

Fiat Egea Multijet in Turkey

Thank you to your service for a great experience in renting a car. Everything went perfectly! The car was in good condition, the pickup and return locations were taken into account. The owner was always on the phone and helped with all questions! Thank you very much!

October 2023
Maksym Koliesnykov
Maksym Koliesnykov
🇺🇦

Toyota Yaris in Montenegro

My name is Max, I am from Kiev, Ukraine. Rented a car on localcarhires.com in Montenegro in August 2021. I will share my adventures in finding a car. Since we were resting at the peak of the season, the search for a car began about a week before departure to Montenegro. But it was already too late (( Cars in my price segment were either not available, or the rent was exorbitant, as for Montenegro. I have browsed over 20 sites. And everywhere there was one answer - sorry we don’t have available car ... After I left a request for Toyota Yaris at localcarhires.com, the site accepted it, reserved about 65 euros from my card (15% of the rental cost). I was glad that the search was finally successful. But it was not there) Christina, the manager of the local operator, contacted me and said that there were no cars already available for my time. I was upset, I thought that it was a divorce and that I could no longer see the 65 euros debited from the card ... We entered into communication with Christina. She was looking for a way out, gave different proposals. And most importantly, I was not sent. Christina was almost always in contact, even at 21-22 pm. As a result, Christina found a Skoda Fabia, but 3 days later than I needed. Not at a loss, upon arrival in Kotor, I found an advertisement on the street about renting a scooter. And while we were waiting for our car, we rode along the coast of the Bay of Kotor on it) Looking ahead, I will say that the car was very useful when traveling to the mountains, moving from Kotor to Budva and over long distances. And for trips along the coast, a scooter was perfect. Plus, keep in mind that everything is very tight with car parking in Montenegro. Narrow streets, huge traffic jams, few parking lots, and it's almost impossible to park on the coast. Getting a car. The car was delivered to the place indicated by me and on time (delivery service costs 20 euros). The paperwork process took 5 minutes. The friendly manager showed everything quickly, filled out the form and that's it, the car is at my disposal. Everything was quick, easy and convenient. The car corresponded to the descriptions, specifications stated on the website and was in excellent condition. And most importantly, full payment could be made upon the return of the car. Compared to renting a car, for example, in Hertz, where you need to go to their office, wait in line, they will take out your brain with a bunch of forms, documents, extra. payments for late return, prepayments, etc., everything here was as comfortable as possible. Car return. We agreed that I will return the car a few hours later than the contractual deadline, at the Tivat airport. No extras payments were not taken from me. I returned it, paid for it and flew home. By the way, it was not possible to pay by card, it is more convenient for local people if payments are made in cash. In addition, I confirm the reliability of the site http://localcarhires.com After returning home, part of the funds reserved on the card was returned within a few days. Conclusions: 1. Since Montenegro has become mega-popular in recent years, if you are traveling during peak season, start your search at least 2 weeks in advance. Especially if you want to rent a very popular among renters Skoda Fabia or Toyota Yaris. Cars scatter here in season, like hot cakes in Kiev perepichka)) 2. Rent from verified local operators. The guys from the site http://localcarhires.com will check everything, all descriptions here correspond to reality. 3. Find a good local operator / manager who is always in touch and ready to help. In my case, it was Christina. For what she has a separate respect! 4. Life hack: if you can't find a car right away, don't be discouraged. Find a good manager and try to find options. The locals are very helpful and helpful. In the meantime, rent a scooter - great transport for two for these places. Ideal for coastal travel. But if you want to go to the mountains, it is better to take a car. 5. Cash. Montenegro, not being a member of the EU, uses the Euro as a national. currency. But the euro is not printed in Montenegro, so the whole business is maximally tailored for cash circulation. I recommend bringing cash in Euros with you. It is not always possible to pay with a card. I hope my review and recommendations will be useful to you. And let your vacation be pleasant and full of great impressions!

August 2021
Gleb Odintcov
Gleb Odintcov
🇷🇺

Fiat Doblo in Turkey

Everything went great! The staff of the rental company met us at the airport at night and brought us to the office nearby. They quickly inspected the car, completed the paperwork and we drove to Antalya! 3 days by car flew by quickly and full! The car is almost new and clean. Of course there were minor damages from the previous not careful renters.... What I liked very much is that there was half a tank of fuel! Did not have to urgently look for a gas station! Fiat was diesel, so I was happy with low fuel consumption! And it drove very well! If I did not know that it is a diesel with only 1.3 liter. would not believe it! All family members are very happy! My spouse even hinted that I should buy such a car for myself at home😆 👍🏻👍🏻👍🏻

July 2023
Maciej Gorczyca
Maciej Gorczyca
🇵🇱

Mitsubishi Pajero Io in Georgia

We rented the car for 2 weeks and we can recommend it. The contact with car owner was good and he provided us with a sim card and a gas cartridge. The car was waiting for us on airport, although our flight was 2h delayed. The car is a proper 4x4, we have been to ushguli, omalo and vashlovani with no problems at all. Fuel consumption with 3 people and trunk full of luggage was around 10l/100km, but we have done a lot of difficult mountain off road and 4x4 was constantly on. Only problems we had was empty washer fluid tank (we filled it with water) and broken car key (it felt apart after one week, and we had to close all doors manually). Except that everything went smoothly.

September 2021
Olga Aleksandridi
Olga Aleksandridi
🇷🇺

Toyota Yaris in Georgia

I liked everything very much: quick and easy to arrange everything. The delivery of the car to the address on time is a great service! The car is not new, but it is very chipper. I liked everything. I will definitely use your services when I will be in Tbilisi again. I will definitely recommend you to my driver friends.

July 2023
Carl Munther
Carl Munther
🇸🇪

Suzuki Grand Vitara in Georgia

We are very happy with our car rent and our whole stay. To count in the service we got when the car didn't start one day, an absolute 5. - Easy to get in touch with. - Very good service even very far away from Tbilisi. - good quality car. - very well kept car. - personal and helpful staff at airport and over phone. Full pot for these once. Used to live in Spain and helped Swedes there finding good rental but it is not always easy. The company we rented from has got recommendation from us both over our web-networks and directly to Wizz that we flew with to Kutaisi.

September 2019
Jason Konigsberg
Jason Konigsberg
🇬🇪

Nissan X-Terra in Georgia

The car ran well and we had no issues. It was easy to coordinate a pick-up and drop-off in Tbilisi. Although the car is older and has a lot of mileage, it seems well maintained and it was perfect for what we wanted. We were really happy to see that the Xterra had some really good tires. The tires had a lot of tread left and the tires are meant for off-road vehicles. This was really important. We needed a good four-wheel-drive vehicle and that is what we received. It was nice to have the option for 4wd Low for very steep hills. We took the car on the road to Tusheti and had no issues. I would not recommend an all-wheel-drive vehicle for this such as Subaru. It was nice to have a real 4wd and also the more horsepower of the Xterra compared to some Pajeros. The car made a few noises, but it didn't bother us as it is an older vehicle and the performance was unaffected. Overall very satisfied with the car and the service!

August 2021
Adam Waryan
Adam Waryan
🇵🇱

Toyota Yaris in Montenegro

I am very satisfied with the rental. There was an employee waiting for us at the airport at the agreed time with documents and the car. After a short inspection and signing the documents, we could start driving. The car worked well for a whole week, the air conditioning works and it drove up every mountain, and there is no shortage of those in Montenegro. What more could you want? There was also no problem with returning the car at the agreed place in Kotor. Once again, the employee came at the agreed time, took the keys and we said goodbye, continuing our journey to Albania. I recommend localcarhires.com. Everything went smoothly and if I ever have the opportunity to visit Montenegro again, I will ask them about renting a car in the first place.

August 2019
Antoni Awramienko
Antoni Awramienko
🇵🇱

Ford Escape Hybrid in Georgia

I rented Ford Escape. The car was in a good condition and very reasonable price. The owner was kind and helpful. The car matched my expectations and enabled us to drive on difficult Georgian roads.

September 2022
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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