What our users say

Real feedback on rental experience with us

Marcin Sienkiewicz
Marcin Sienkiewicz
🇵🇱

Opel Vivaro in Montenegro

I've rented Vivaro through Your website, but finally I didn't get that car. One day before arrival to Montenegro I've received message on Viber that there is technical issue with Vivaro and they ar trying to find other vehicle which suits my expectations. There was no 9 Pax van available and they asked me is the VW Caddy Maxi OK for us. Basically I had no other options so I had to agree. The only problem was to fit all the bags and suitcases inside. Generally, the car was OK, but I think it is not OK to pay for 9 Pax van and receive 7 Pax in the same price. Also two days has gone before I've received kids seats, which should be provided from the beginning. I would say it was not so bad, but far away from perfection.

September 2022
Denis Narylnev
Denis Narylnev
🇷🇺

Toyota Rav4 in Georgia

Nice car, all worked well, didn't have any problems at all)

May 2019
Maciej Sobczak
Maciej Sobczak
🇵🇱

Subaru Forester in Georgia

Everything was perfectly fine. The car owner was always on touch with us. When we arrive to the airport, driver already wait for us. In the end was the same. Owner of the rental company take the car personally. We left the car super dirty, but it also wasn’t a problem. I’m glad that we choose this rental company. Best regards Maciej

July 2022
G V
G V
🇮🇱

Subaru Forester in Georgia

Everything went very well) The manager thank you very much, he answered all our questions and was always in touch. The car is also in good condition. Impressions from the service are also very positive, for me much more convenient than other renters. I think I will use your service next time as well

August 2023
Remigijus Rapalas
Remigijus Rapalas
🇲🇹

Kia Rio in Georgia

All was perfect Very nice owner Ashkaan We had a nice talk with him when I returned the car

December 2023
Vitaliy Koshelev
Vitaliy Koshelev
🇷🇺

Mitsubishi Pajero in Azerbaijan

The car was of course, for 19 years very tired ;)))) at first a little upset, but when I drove, everything worked properly!!!! So I am satisfied with the trip, the guys who delivered the car were very friendly and responsive!!!! In the end I was satisfied with everything!

October 2023
Maxim Skorynin
Maxim Skorynin
🇷🇺

Mercedes-Benz Vito in Georgia

Everything was great, only a little uncomfortable that we had to come to the city center ourselves for the car, otherwise everything is fine 👍

November 2022
Mikhail Mikhailov
Mikhail Mikhailov
🇷🇺

Mitsubishi Outlander Asx in Georgia

In April, took the Mitsubishi Outlander ASX (sport) for 5 days in Tbilisi. I ordered the delivery and return of the car to my address. Very comfortable! Established a child seat as I requested. Tire was for all seasons, which helped out in the mountains. Answered all my questions on whatsapp within a couple of minutes. Enjoyed the trip and thanks to the service provided!

April 2019
Volodymyr Litostanskyi
Volodymyr Litostanskyi
🇺🇦

Opel Vivaro in Montenegro

Everything went well without any complaints. The guys were very friendly and punctual. No comments, we will be glad to work with you in the future.

September 2021
Daniil Gilev
Daniil Gilev
🇷🇺

Citroen C4 Grand Picasso in Montenegro

Everything is in order, there is no plastic in the cabin in many places and the sound of the engine, it will soon break (((

July 2021
Ilya Danilov
Ilya Danilov
🇷🇺

Fiat Grande Punto in Crete

Everything went perfectly, no problem! Great service and car! I recommend you to my friends who will be in Crete in September.

August 2019
Samat Kurmambayev
Samat Kurmambayev
🇷🇺

Mercedes-Benz E-Class Cabrio in Montenegro

Everything was fine. I got my car by the hotel and returned it also there. Car was good, And also one important thing is that I didn't book cabrio beforehand, but your company could find it for me in a day !

July 2021
Natalia Katkova
Natalia Katkova
🇷🇺

Hyundai Accent in Montenegro

The car was taken for a month, chose the cheapest option, so miracles were not expected) Initially stopped at the Seat Ibiza 2002, but we were offered to replace it Hyundai Accent 2006 for the same money and we agreed. The place of delivery and return we had Tivat airport. The flight, which we arrived in Tivat, was early, so for the supply of the machine in non-working hours, we were charged extra money. We agreed that at 7 am the car will be in place, in fact we received the car at 8 o'clock. Quickly filled out the documents, gave the money and got the keys. When booking, we included free child seat, which was in the car. Promised to bring later to the place of residence. The chair arrived the day after the reminder from our side. A week after the start of operation of the car, we punctured the wheel, as we were carefully informed by the locals at the next traffic light. We reached the Parking lot at the hypermarket and contacted Goran, he arrived in about 15 minutes, pumped up our wheel, so we could get to the house, the benefit of it was very close. The next day the car was taken and returned after 1.5 hours with a replaced wheel. In the process of further use of the machine found that we do not work the sound of the car, when driving in the dark, this option is extremely necessary to avoid accidents. Reported this failure to Goran, he said that this problem is easily eliminated, promised to solve it and disappeared... Disappeared for 5 days. Tired of waiting, reminded of themselves, as well as that in Russia banned the operation of the vehicle with a faulty sound signal. The same day the car was taken away and returned in a couple of hours with the working sound signal. Next, we fell off the cap from one of the wheels and to our surprise we found that instead of 4 bolts, the wheel is held by 3. Reported this to Goran, but the answer to this information has not been received. With the help of friends checked the reliability of the remaining bolts and continued to operate the car at your own risk. No more problems with the car did not arise, to our great joy. On the appointed day returned the car to the airport, waited for the representative and returned him the keys. In General, everything went well, but 3 bolts on the wheel instead of 4 somewhat strained, as if to the feeling that on the next turn, which on the roads of Montenegro a lot, the wheel can fall off. For myself concluded that more cars won't save.

August 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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