What our users say
Subaru Forester in Georgia
Instead of Montero , we received a Subaru Forester, but we were informed before . Car was in good condition, we travelled to Svaneti, and enjoyed with car and Svaneti too much. Thanks for your service, everything was perfect. Highly recommend!!!
Fiat Egea Multijet in Turkey
I liked the car! Fuel consumption is small! In general everything is great! If I had the opportunity for the whole month I would rent it!!! Met well, and took the car quickly! All at the highest level!
Peugeot 307cc in Montenegro
At first, there was a misunderstanding, it was just that the landlord made a mistake and clicked the wrong place on the site, but on the whole we figured it out and everything went fine
Toyota Rav4 in Georgia
Thank you very much, we were very pleased with the service provided. Everything went very well. The next time you visit Georgia, we will definitely contact you and use your services. We will also recommend you to friends. We liked everything) ... the only issue about fuel consumption, a little incorrectly indicated, the car spends more on average. And so in general, everything is fine. I would like you to have some kind of bonus system, i.e. subsequent rental discounts) is this possible?) It would not be bad.
Mazda Demio in Cyprus
In general, everything went great. Small cons: the car turned out to be not the one that was declared (the model and brand are the same). The bumper is cracked, dents, scratches on the body. All recorded. This did not affect driving performance, we drove off without problems. The owner is adequate. Thank you!
Toyota Yaris in Montenegro
The car was nice and the service was amazing, I will use your company again and recommend your website to friends.
Opel Vivaro in Montenegro
I've rented Vivaro through Your website, but finally I didn't get that car. One day before arrival to Montenegro I've received message on Viber that there is technical issue with Vivaro and they ar trying to find other vehicle which suits my expectations. There was no 9 Pax van available and they asked me is the VW Caddy Maxi OK for us. Basically I had no other options so I had to agree. The only problem was to fit all the bags and suitcases inside. Generally, the car was OK, but I think it is not OK to pay for 9 Pax van and receive 7 Pax in the same price. Also two days has gone before I've received kids seats, which should be provided from the beginning. I would say it was not so bad, but far away from perfection.
Chevrolet Captiva in the UAE
We are pleased with your car rental service. Without your service it would be very difficult for us to travel around Dubai. Your staff performed their duties quickly, clearly and professionally. Good luck to you.
Toyota Corolla in Serbia
I found a booklet in a hotel in Moscow and after calling, agreed to take an Opel Astra 2017 or 2019. The next day Ivan arrived and "upset" me by saying that there will be no Opel, but a Toyota coral 2022. The rental amount did not change! A few days later turned in the car at the airport and was very satisfied! Recommended!
Mercedes-Benz E220 in Montenegro
Everything is great. There were minor faults in the car, nothing critical.
Nissan March in Cyprus
Everything was great. The only bad thing was that the indication of external lighting and horns disappeared in the car. I think it's some kind of fuse. I didn't fix it myself.
Fiat Fiorino in Turkey
The quality of service and the car were excellent. The only thing I would like to improve is to be informed when a car or service is unavailable. I originally found a cheap rental car on your site, booked it, made a travel plan, and notified my friends. And then suddenly that car was no longer available. And I couldn't change my plans. I had to rush to find a replacement, and the new car cost twice as much. It spoiled the impression, but there was no time to look for a cheaper one. Plus it took time and effort to get the money back for the old lease. I understand that it's not 100% your fault, it's the landlord's fault, but It would be nice if you would put only real car offers on the website, and outdated ads would be better monitored and removed. Or fine unscrupulous landlords.
Fiat Grande Punto in Crete
Everything went perfectly, no problem! Great service and car! I recommend you to my friends who will be in Crete in September.
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.