What our users say
Volkswagen Eos in Montenegro
Everything went well, the car was fully functional and in good condition. Looks well-groomed. She was delivered on time and the owner was in touch with us.
Subaru Forester in Georgia
I liked the service very much. The car was brought directly to the hotel, we ordered a Subaru. We paid for the car before 10 am, but the owner of the company allowed us to use it until the evening. The car was given with a full tank, in a clean state, everything worked. I recommend it to everyone, thank you very much.
BMW 3-series Cabrio in Montenegro
The car rental went well, arrived on time, and gave it back as agreed. The only thing is that the car, of course, is not in the most perfect condition, but this is already clear - the car is still rented.
BMW X5 in Georgia
In principle, everything is fine. We met at the airport, the car was handed over without any problems. They showed where you can withdraw cash, where to buy a SIM card. The car is really more shabby than in the photo. And when booking, he indicated that we take the car at the airport and rent it there. But in the end they asked for another surcharge for a taxi to the airport 50 GEL. But in general, everything is fine.
Skoda Citigo in Crete
Everything went well, and the price and the car and the service pleased me. Thank you, I will continue to contact you.
Nissan Note in Cyprus
Everything was great with the rental. Auto flawlessly, served on time with a full tank.
Mitsubishi Pajero Io in Georgia
A very welcoming company. The driver met at the airport, was very helpful. Driving was pleasant, communication watsup and on the phone. I am happy, car hire and 24/7 Excellent service and communication. I recommend!
Chevrolet Aveo in Azerbaijan
The address in Baku was indicated in the received voucher, but the navigator like Yandex and maps.me do not see such a point, thanks to the representative of the company - he sent Google maps geolocation and we found the office. In the office, after discussing the plans of the trip, we were advised to change the class of car and we agreed to Hyundai I40, automatic transmission, with a small extra payment. The car corresponded to the declared data, all body damage was reflected by the specialist. No complaints about the driving qualities of the car when traveling around the country. The car is handed over as in all rental agencies: with inspection of appearance and checking the databases of the country's traffic police. Wishes and unpleasant moments: the car is issued with a minimum amount of fuel and when you drive it, you have no idea how much gasoline to spend. It would be desirable to change the policy on fuel - "full tank received - full turned in". Another problem of parking in Baku affects the car rental service - if the car was tied to the phone number of Azerbaijan cellular operator, it would be much more convenient to pay for parking in street parking machines, as parking machines do not accept phone numbers from other countries. I am satisfied with the car rental service, the deposit minus the car wash fee was returned at once. I wish the team good luck and success in their work.
Renault Clio 4 in Turkey
The car was delivered on time and picked up too. The car is in good condition. There is one complaint. The car was delivered with an empty tank. This is a low move on the part of the lessor, as he hoped to get additional benefit from my unused fuel.
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.