What our users say
Chevrolet Captiva in the UAE
We are pleased with your car rental service. Without your service it would be very difficult for us to travel around Dubai. Your staff performed their duties quickly, clearly and professionally. Good luck to you.
Toyota Yaris in Montenegro
Everything was great! There are no comments. Next time I will contact you again.
Chevrolet Camaro Cabrio in Georgia
It was my first time renting a car abroad. Everything went smoothly from the phone call onwards. It was a good first experience. :)) Right at the entrance to Kutaisi airport a bright yellow BumbleBee - Chevrolet Camaro was waiting for us. My wife had long dreamed of riding in a small, privileged car with a folding top with a view of some beauty. She was delighted. The car is quite tough, it is understandable with so many horses under the hood, through bluetooth connected favorite music and enjoyed and a little annoyed by the loud music of others, and also received enthusiastic looks from others to Tbilisi and back. In general we recommend this rental site.
Citroen C4 in Montenegro
I rented citroen c4 and got renault clio instead. After contact with manager he changed clio on mercedes b class. Everything went good. Very good contact with manager. He responds fast.
Citroen C4 in Montenegro
Hey, in general it was OK, but car was pretty used for me - even for such a cheap one. Main thing was tyres, see attached - bald like Dwayne Johnsons head 😅 even though it was fine, third time I rent a car from Goran and will do it again in future, but maybe something better.
Skoda Fabia in Montenegro
everything was great, thank you very much Communication was great And very fast
Lexus Gx470 in Georgia
A useful company, they issue car standards, it's nice to deal with such things when you realize that they won't let you down - for sure! - and everything will go as you expected. And so in general from cars especially liked Lexus. This is exactly the machine on which I would like to come to work / business meeting. Entirely and completely satisfied.
Toyota Prius in Montenegro
Whole transaction was super easy, great contact with the company. Our request to take the car abroad was settled in 5 minutes! Owner of the car is a great guy and very helpful and kind person, highly recommended!
Subaru Forester in Georgia
contact with the operator was acceptable. indeed the car was changed for jeep and other operator provided the car but my airport was changed so It is not operator foult. The only fault was that remote locker in back Door was broken
Mitsubishi ASX in the UAE
Yes, everything went well! Except that the security deposit was not 2000 aed but 2500 aed. The car is brand new with 12,000 miles. By the way ! I completely forgot .... A gps signal jammer is installed on the car !!!!!! in order to rent a navigator from them. I had my own navigator with all the points where I usually go .... I was offered a navigator for 200 dirhams. I refused. My sat nav couldn't pick up satellites in the car and I had to go outside, pick up satellites and drive to the hotel with my hand out the window... which is not safe. At the hotel, I wrote an angry message to the manager that if they did not turn off the jammer, I would report the intrusive service to the police! I was furious at such disrespect for customers, which looked like revenge for refusing to rent a navigator ... .. In the morning, the jammer was already turned off. I always take a car when I travel to different countries, but I have never seen anything like this, especially in the UAE, and it was the 15th trip. Previously, when I ordered a car through Emirates, I did not need to move from terminal to terminal by taxi to pick up or return the car.
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We partner with small to mid-sized providers, run by local people, who are committed to satisfying each and every customer.
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.