What our users say
Opel Vivaro in Turkey
Let's start with the fact that I didn't get an Opel Vivaro, there was another minivan, without panorama, without electric door drives. I did not bother to find out where exactly the ordered car was, but accepted what was brought. We were able to accommodate the whole family. From a technical point of view, everything was fine with the car, we received it quite quickly, clean. Handed over a little difficult, in terms of the place where it was planned to transfer, you can not stop. And my friend asked to go to the hotel, which is not possible, because the car on the road is not left, I had to get to the nearest parking lot and there to explain where to go to the receiving person to pick up the car, and I had to pay for the parking lot. The handover was a little bit spoiled the impression, but in general we are satisfied with the car, it is technically sound, the receipt is simple and quick. I wanted the one I ordered with a panorama - it would be great with kids on a long trip.
Mercedes-Benz A180 cdi in Montenegro
Everything was fine, but the car was not picked up on time, I had to leave it in the parking lot near the hotel.
Volkswagen Touareg in Montenegro
I liked the simplicity and convenience of the service. It is a pity that there were few suitable cars available. But our car was what we needed. Conveniently, they were met right at the airport, and everything was quickly signed and issued. Great guys, good support. In general, I am very satisfied - I will recommend the service to my friends. Thanks.
Subaru Forester in Georgia
Everything went great! On the positive side, convenient delivery of the car to the place and time ordered, quick acceptance, normal condition of the car, cleanliness, quick delivery at the airport, all without collateral and other burdens. From some remarks on the condition of the car - beating of the steering wheel and vibration with a beating at a set speed. In principle, it does not affect the driving too much, absolutely not critical indeed. Hatch was a super bonus in the car for the kids. I will definitely use your services next time! Thanks!
Subaru Forester in Georgia
Everything went very well) The manager thank you very much, he answered all our questions and was always in touch. The car is also in good condition. Impressions from the service are also very positive, for me much more convenient than other renters. I think I will use your service next time as well
Suzuki Grand Vitara in Georgia
Every things ok no problems I recommend the car and the owner
Volkswagen Caddy Maxi Life in Montenegro
In fact, the Caddy broke down and we drove the Vito one day and the Charan the rest of the time. By no means was this a problem. Both cars were fine. On the rental, no questions asked. The experience was smooth, the contact was excellent. With all confidence, if I go back to Montenegro, I will use your site again.
Fiat Grande Punto in Malta
I came first time in Malta i rent a car from this website they have This good company they have good organize and honest stuff they are very friendly 😇 And condition of car it’s like new car Car wash so clean
Skoda Fabia in Montenegro
Hello. I liked the service. The employee gave competent recommendations on choosing a car brand, taking into account the routes we planned. Skoda Fabia was in good condition, without tobacco smell. Rode it without accidents. The country is magnificent. Own car is very helpful. We handed over a car, just like they took it directly at the airport, this allowed us to visit a number of places that I had left before departure - time was not wasted - very convenient. At the time of delivery, no one found fault with the state of the car, although we ourselves took care of ourselves and the accuracy of driving. Thanks. Scheduled to visit Montenegro again. We will definitely use your services. Thanks! See you soon! 👋🤘🤝 - 5 points :))
BMW X5 in Georgia
The air conditioner didn’t work, it wouldn’t be a problem, if we hadn’t a one-year-old child, the windows wouldn’t be opened. During the night, a battery ran out of charge into Kutaisi, I had to look for wires to start the car. But it only added adventures. All that does not kill us, makes us stronger. In general the car is very good, panoramic sunroof, full package, good crossing, the car is clean inside. Generally, all was well.
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.