What our users say

Real feedback on rental experience with us

Artem Rohozhyn
Artem Rohozhyn
🇺🇦

Volkswagen Eos in Montenegro

Спасибо большое! Было очень приятно с Вами общаться!

August 2021
Vladyslav Khymenko
Vladyslav Khymenko
🇺🇦

Toyota Rav4 in Georgia

Everything was fine with the rental, the car corresponded to the one we had booked, the condition was also acceptable. Of the minuses, only one: the navigator worked poorly, but at the same time the next day we were reimbursed for it, the rest are all pluses.

July 2021
Artur Sochal
Artur Sochal
🇵🇱

Skoda Fabia Combi in Montenegro

In the end it was not a Skoda, I don't know why. We got a much older but larger VW Touran. Everything was great.

July 2023
Azat Azat
Azat Azat
🇷🇺

Audi Q7 in Georgia

AUDI Q7 was rented from April 13th to 20th for a company of 4 adults and one child. Everything went fine, we were met and taken to the hotel in Tbilisi. As a gift they gave a child seat! The car, though not new, but surely allowed us to travel from Tbilisi to the mountains, and then from the mountains to Kakheti. Contact with the hosts on whatsapp, any issues were resolved very quickly! In general, I will recommend the services of Tamuna and her husband Avtandil to anyone who wants to rent a car easily and inexpensively.

April 2019
Ivan Marzak
Ivan Marzak
🇺🇦

BMW 635d Cabrio in Montenegro

Great service! We arrived on time, the car is clean and well-groomed. There were no questions about the car wash upon delivery, everything was very high quality and convenient. I often use rentals and I must say that such an attentive attitude towards the client is not often found. Montenegro from a convertible is Montenegro for maximum emotions!

September 2021
Aleksei Dudkin
Aleksei Dudkin
🇷🇺

Renault Megane in Turkey

In August 2022, I used LocalCarHires.com to rent a car. I will note the unconditional convenience of using the service. In the current situation, I was pleased with the opportunity to make a deposit in cash. The car itself, communication with the rental representative - everything went at the highest level. My wife and I were very pleased.

August 2022
Alessandra Bertozzi
Alessandra Bertozzi
🇮🇹

Fiat Panda in Greece

Yes I did everything was fine the person that bring us the car to the airport was very kind and helpful The car was clean.

August 2021
Armen Boranyan
Armen Boranyan
🇦🇲

Volkswagen Polo in Montenegro

everything was fine, we have enjoyed our trip

August 2022
Roman Lunin
Roman Lunin
🇺🇦

Citroen C4 Grand Picasso in Montenegro

Everything went fine, the car was upgraded, a minimum of questions, the car as in the photo.

October 2021
Marat Mansurov
Marat Mansurov
🇷🇺

Volkswagen Golf Cabrio in Cyprus

Took a long time to choose where to rent a car. Found this VW Golf cabriolet from Yannis for hire at a very attractive price. I wrote him a message in which asked all my questions, Yannis reacted very quickly to this! He called me and told me everything that I was interested to know. After that, all doubts disappeared and I reserved the car by making an advance payment, stating the flight number with which we arrive. At the appointed time, Yannis was already waiting for us with a sign at the airport and the car was ready to drive! The whole process took no more than 10 minutes and we drove our convertible under the rays of the warm Cypriot sun. Over a week, more than 1000 km were run over., Of which there are quite a lot of crazy mountain serpentines, where there is a turn at a turn, ascents, descents, etc. the car did not fail! With the delivery of the car it was all as simple as when it was received. Thank you very much for this great car, responsiveness and an excellent approach to business, Yannis, your convertible greatly improved our trip! Now, when in Cyprus, will only rent from you! With respect, Marat Mansurov.

February 2020
Dmytro Butikov
Dmytro Butikov
🇺🇦

Toyota Yaris in Montenegro

Everything was great! There are no comments. Next time I will contact you again.

July 2021
Ivan Martyshkin
Ivan Martyshkin
🇷🇺

Subaru Forester in Georgia

Everything went well. The car was the one that was in the picture when booking (the first time in my life this was). On the plus side: everything was quick and easy. Registration, delivery of the car, operation. Of the minuses: on the second or third day, it turned out that the stove did not work in the car (which is probably difficult to notice in Tbilisi) and the tank was actually not completely full, which is already a feature of the car (if it stands on a slope for a while, the fuel level may not be displayed correctly for some time until the car is fully warmed up). The overall impression was very good and I was pleased with the choice of this rental company

October 2021
Edgar Kvekveskiri
Edgar Kvekveskiri
🇷🇺

Toyota Prius in Georgia

Everything went well, thank you

June 2023
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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