What our users say

Real feedback on rental experience with us

Luigino Bianchi
Luigino Bianchi
🇮🇹

Citroen C4 in Montenegro

Top Went all good

April 2023
Vladislav Avanesyan
Vladislav Avanesyan
🇷🇺

BMW 3-series Cabrio in Montenegro

High marks for the service. It was not possible to drive a BMW until the end of the vacation. The car is frankly shabby. And the roof broke. Didn't close at some point. We replaced our car with a Renault (not a convertible) of a lower class. Reimbursed the difference in the lease. But still, I wanted to spend my vacation on the convertible to the end and lost a little time while changing the car. In general, the owner of the cars himself is very adequate🙏

September 2021
Semen Morozov
Semen Morozov
🇷🇺

Skoda Fabia in Montenegro

everything went well, thanks. Instead of Škoda Fabia, they gave Škoda Rapid. The only thing was that the usb port did not work in it, and everything else was in good working order.

November 2022
Lucian daniel Croitoru
Lucian daniel Croitoru
🇷🇴

Skoda Octavia in Cyprus

Hi! Everything went smooth, just that I've rented a Skoda Octavia and received a Ford Focus. 😞

April 2022
Mateusz Zawadzki
Mateusz Zawadzki
🇵🇱

Mitsubishi Pajero Io in Georgia

It was great. Service was very pleasant. Car was very good. It survived off-road in Kazbegi and Ushguli :)

July 2021
Yevgeniy Komarov
Yevgeniy Komarov
🇷🇺

Mitsubishi Attrage in the UAE

Excellent service! Everything is clear on the time of delivery of the car, even in advance. The car corresponds to the description, everything is in good condition. The lessor is always in touch, explained everything, advised. Price = quality! I recommend to everyone!

March 2024
Jaroslav Hojer
Jaroslav Hojer
🇨🇿

Citroen C4 Grand Picasso in Montenegro

Everything was good, it means the easy set up in your website, driver was waiting in airport, he described everything about car and he gave a key! We had some issue with one of children seat and I was discussing with operator about this through WhatsApp (seat didn't hold in the seatbelt) Finally, the driver came back and we changed this children seat for new one (booster)! These children seats were quite old but on the other hand the price for rent a car was really down, so I won’t want to write about some small damages in the car! Car worked normally, it was quite comfortable and it helped us did our trips well! Return of car was without some problems respectively operator wrote that we could only give a key on tire and he wished a good flight! So, Thank you for your services and we can to recommend your rental portal for next turists! 🙋🏻‍♂️

July 2023
Sofiia Volchkova
Sofiia Volchkova
🇬🇪

Toyota Prius in Georgia

A good economical option, we drove briskly, there were no breakdowns of the car on the road. They took it for a week, drove 1700 km, the road was well tolerated, including bumps. Communication with the owner is also flawless, everything is on time and to the point, I recommend

October 2022
Aleksandr Serkin
Aleksandr Serkin
🇷🇺

Skoda Fabia in Montenegro

Good car. The best economical option. We traveled on it around Montenegro with our family - we were satisfied. I recommend the supplier as decent and honest - thanks Milan. Maximum comfort for a minimum budget.

August 2019
Andrey Fedorov
Andrey Fedorov
🇷🇺

Nissan Sunny in the UAE

I monitored various sites, and chose this one because other aggregators do not accept Russian cards. The price here was a little more expensive, but there was no deposit. The car was delivered to the airport as I had ordered. Upon arrival we called and met at once. The car is new, the mileage was 6,5 thousand kilometers. The engine felt quite weak, but it is economical and the trunk is big. When returning the renter was half an hour late, so I advise you to return with time to spare. I also advise you to change money into dirhams before getting the car, so that the necessary amount was without change. I recommend Localcarhires and this rental company.

August 2023
Sergei Ovechkin
Sergei Ovechkin
🇷🇺

Hyundai Accent in Azerbaijan

Everything went great. Fast and high quality. The car matched the one we chose on the website. The employee Rashad was polite and friendly. Thank you for the service. I would have liked a little cheaper, I have something to compare it with.

February 2024
Dmitrii Misenko
Dmitrii Misenko
🇷🇺

BMW E92 in Cyprus

Everything went perfectly ! The guys were always in touch. There was a breakdown of the car, but this problem was solved quickly! The next morning they drove the car a class above. We are very pleased with your company, everything was clear and coordinated! Meeting at the airport, despite our very late arrival, due to a flight delay. Next time we are in Cyprus, we will definitely use your services! We liked everything ! We will recommend!

July 2022
Oleksandr Popov
Oleksandr Popov
🇺🇦

Toyota Vitz in Cyprus

Regarding the car rental, everything went unexpectedly comfortably and smoothly! There was some uncertainty in terms of the lack of a deposit and the quality of the vehicle itself, but when Jonny met me at the airport in a car, I was surprised. Everything got better: -service - price - quality

April 2023
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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