What our users say
Mercedes-Benz A180 cdi in Montenegro
Everything was fine, but the car was not picked up on time, I had to leave it in the parking lot near the hotel.
Mercedes-Benz Vito in Georgia
To be honest it's terrible. The day before the start of the rent, I was informed that there was no car, supposedly somewhere tourists had an accident on it, but this was not so, because a few days later I saw this car completely intact. As a result, we agreed that they would bring me a car on the second day of the lease. I was charged a higher amount for rent than it was originally on the site. Well, the worst thing is that on the 4th day of the rental, the car engine breaks down in the mountains near Gudauri. We are left without a car for another day. I had to call a taxi for 300 lari from Gudauri to be picked up from the highway and taken to our house. The next morning, they allegedly brought me a replacement - a 7-seat pathfinder, instead of a 9-seat Vito, given that there were 9 of us, I also had to order a taxi for 2 more days to fit everyone. Of course, I did not receive any refunds for lost days (except the first one), taxis, nerves, etc.
Honda CR-V in Georgia
With the car, everything was fine, we have filled papers quickly, the staff was friendly, everything has been explained about local rules! All local parking prepaid, it is very convenient!
Nissan X-Terra in Georgia
The car ran well and we had no issues. It was easy to coordinate a pick-up and drop-off in Tbilisi. Although the car is older and has a lot of mileage, it seems well maintained and it was perfect for what we wanted. We were really happy to see that the Xterra had some really good tires. The tires had a lot of tread left and the tires are meant for off-road vehicles. This was really important. We needed a good four-wheel-drive vehicle and that is what we received. It was nice to have the option for 4wd Low for very steep hills. We took the car on the road to Tusheti and had no issues. I would not recommend an all-wheel-drive vehicle for this such as Subaru. It was nice to have a real 4wd and also the more horsepower of the Xterra compared to some Pajeros. The car made a few noises, but it didn't bother us as it is an older vehicle and the performance was unaffected. Overall very satisfied with the car and the service!
Citroen C1 in Malta
everything was perfect, we even got a bigger car (hyundai i20) for the same price. Picked up at the airport and dropped it off at there too. It was simple and fast!
Lexus Gx460 in Georgia
Everything is fine: communication, receipt, delivery of the car. The car fully matches the description, the photo on the website of this particular car. The rental service is very convenient! Thanks.
Hyundai Sonata in Georgia
Thanks it was perfect deal. First car was there some issues but i ask them to replace and the did the replacement same day withe good and clean car.
Hyundai i20 in Albania
Good communication, perfect service, a great car. One week rental period, covered 1000+ km in Albania and Montenegro. Recommend fully!
Renault Fluence in Montenegro
All in all, everything is good. What did not like: 1) it was not very clear where to pick up the car. It was indicated - "the office of the company", in fact - near the academy. 2) the car does not correspond to the declared power - instead of 140, the maximum is 110 hp. What we liked: trust. I was planning to pay with a card in the office. There was no cash, and I was offered to pay after the lease. We were not met when the car was returned. We left the money in the car.
Renault Clio 4 in Montenegro
Everything was great. The service is clear and convenient, it is easy to contact the owner. Rental rules and honest reviews are described in detail. Great experience.
Mercedes-Benz B-Class in Albania
As soon as you leave the car is ready outside at the airport and always returned there, serious renter available for everything, 11 days no problems, everything perfect, recommended!!!
Lada Niva in Armenia
everything was perfect, car is very fun ti drive around Armenia ♥️ also customer service was very good. We enjoyed it 👍🏻
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.