I understand that your colleague was having some difficulty confirming the booking. those. he, knowing that he could not give a car, was forced to accept the reservation, because. already prepaid. in terms of the car rental itself - everything went well, a car of a more comfortable class (Toyota Rav4) was provided for the same price. the car fully met expectations, the receipt / delivery of the car was at the agreed place / date, the guy was polite, spoke in English (which was comfortable for me).