What our users say

Real feedback on rental experience with us

Balazs Petrovits
Balazs Petrovits
🇭🇺

Mitsubishi Pajero in Azerbaijan

Everything went well. The car was awesome.

May 2023
Andrei Kulikov
Andrei Kulikov
🇷🇺

Mercedes-Benz Vito in Georgia

everything went fine, we met on time, accepted without question, the rear parking sensors and the front ones did not work either, in general I did not find where they turn on

October 2019
Vyacheslav Olischuk
Vyacheslav Olischuk
🇺🇦

Kia Rio in Czechia

Everything went fine. Very nice guys, completely satisfied with the rental experience!

July 2019
Ivan Moskvichev
Ivan Moskvichev
🇷🇺

Nissan Tiida in Georgia

What we liked: Liked the price. Overall it ended up being a positive experience. Convenient website with browsing and auto selection. Availability of hull insurance. Convenient registration on the site. The car did not let me down all the way, 130 hp and automatic transmission contributed to a comfortable ride. What I didn't like: 1. During the inspection of the car, the car had a huge number of body defects, which the employee did not fix in the document, we were very wary of this and we had to insist several times that he would mark everything, it caused feelings that we want to cheat - unpleasant feelings. The employee left without entering everything as it should be and we independently entered all the shortcomings on the condition of the car. 2. Externally the car was dusty and was not clean, it was not critical. 3. The car was dirty: dusty outside, windshield in old dust, in the interior - small debris and dirt in the corners. 4.But more upsetting was the technical condition of the car. To rent a car in such a condition is to jeopardize the clients' rest and maybe even their lives. The suspension rattled very strongly. It is very uncomfortable to drive a car with such suspension, it just seems that right on the move is about to fall off a shock absorber, wheel or something else. 5. There was no indication that localcars is an aggregator, not from the first time found the office - no specific scheme of passage to the office, it was very disturbing minutes. 6. There was no usb charger in the car.

June 2023
Alberto Piccinni
Alberto Piccinni
🇮🇹

Peugeot 107 in Montenegro

Definetly 5/5 Price was cheap, car was good, your whatsapp assistance was very helpful and also the car upgrade without an additional charge

August 2022
Andrej Galcenko
Andrej Galcenko
🇨🇿

Toyota Prius in Georgia

Our family of three rented a Toyota Prius Hybrid car from July 14 to July 30, 2022. The owner of the car - Tengiz drove the car from Tbilisi to Kutaisi airport at no extra charge. The car is not new, but fully serviceable and corresponds to the description. The machine is in good technical condition with low fuel consumption (Hybrid). I was somewhat surprised that we did not sign any documents, that is, nothing at all! It was said that everything would be recorded electronically. But where can I see everything, I did not understand. The passport and driver's license were photographed on the phone of the owner of the car and that's it. For rent for 16 days, we paid 1200 GEL + 200 GEL returnable deposit, which, in terms of dollars, came out to about 27 dollars a day. Taking into account the fact that in Georgia in July the high season, we can say that this is for nothing. For the entire time of the holiday, we traveled around half of Georgia and got two fines - turning in the wrong place (20 GEL) and speeding (50 GEL). Of all the documents for the car, we had only a plastic card - a technical passport. The presence of only one document did not raise any questions for the police. No one asked for a green card, no car lease, no insurance. I don’t know how it works in Georgia, but apparently it works somehow. )))) In Europe, I would already have problems, but here everything is fine. Miracles. I would like to express my gratitude to Tengiz for meeting and seeing us off on time, and for helping us quickly pay the fines at the Kutaisi airport. I wouldn't have made it without his help. We liked everything. We definitely recommend the owner!

July 2022
Mariia Barbutsa
Mariia Barbutsa
🇷🇺

Citroen C3 Aircross in Turkey

everything went great!

February 2024
Evgenii Sentiakov
Evgenii Sentiakov
🇷🇺

Nissan Note in Thailand

Everything went great for us. The car never failed, I received and returned the car at the office. There were no problems or delays. I was surprised that the 1.2l engine was enough for any hill. The trunk is quite roomy.

November 2023
Dmitrii Shapovalov
Dmitrii Shapovalov
🇷🇺

Renault Clio 4 in Montenegro

On the site we chose Renault Clio 4, but in fact we got Peugeot 208. The car is even better and newer than that one. We were very satisfied. The car is good, high-spirited, easily climbs the serpentines, maneuverable. The driver drove him to our place of residence. Everything works in the car, the washer reservoir is full, the interior is clean, the air conditioner works, good summer tires. There were no problems. Traveled all over Montenegro, took almost a month. For a family, a very good option. Left at the airport in the parking lot, as agreed in advance. I liked everything very much. We strongly recommend. We will order more from this site.

August 2022
Semen Ferferov
Semen Ferferov
🇷🇺

Hyundai i20 in Montenegro

Everything went great. The car was brought on time at the appointed time, they went through a quick inspection, they suggested where you can refuel, where you can park the car in the country itself, where it is not worth it. And they took the car where we agreed. Great service.

December 2022
Aydar Fakhrutdinov
Aydar Fakhrutdinov
🇷🇺

Chevrolet Camaro Cabrio in Montenegro

Everything was very good. Thank you very much!

June 2021
Dmitriy Kovalenko
Dmitriy Kovalenko
🇷🇺

Mitsubishi Outlander Asx in Georgia

Booked a car a month before the trip to Georgia. Guram was always on mail and answered all questions immediately, for this our special thanks. We took car for 2 days, the car was brought at exactly agreed time, the contract was made on the spot. Mileage impressive – over 150 000 km, sometimes felt it in the gearbox. In general, there were no problems with the car, except for low and high light beams - in the evening and in the tunnel there is almost no visible road. What else I would like to thank for is the provided holder for the phone. Very much helped us out)

May 2019
Valeriya Ryakhovskaya
Valeriya Ryakhovskaya
🇷🇺

Mercedes-Benz A180 cdi in Montenegro

Instead of paid Mercedes drove Renault Clio !! For the same money .. but otherwise everything is fine

August 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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