What our users say

Real feedback on rental experience with us

Iurii Novytskyi
Iurii Novytskyi
🇺🇦

Porsche 718 Boxster S in the UAE

I liked everything the car was delivered at 10:00, I forgot and only woke up at 10, but they waited for me, they took me away too at 10, I gave it with a full tank, there was a Gas Station nearby, everything was convenient on the Site, I immediately chose the model that I liked, 2 people wrote to me they explained everything in vatsap in detail, the car is just emotions, I have Kaen in Kiev, I thought to take a boxter as a second car, but I think it won't go for Kiev, but for Dubai, the very thing, you won't go with an open roof during the day, it's very hot, although some are desperate they drive (they also took a convertible, you can immediately see ours) and in the evening ride in a thrill, but if it's already uncomfortable on the highway above 100 km, I'm generally satisfied with the car and the service, I hope next time I'll take something better or if I live far from the center Something simpler for the entire stay, a taxi is expensive to go far, it's easier to take a regular car, I'm waiting for you to return the deposit, I hope there are no fines, I tried. And it's also important to keep track of the km, I dashed off 230 km from 250 available

October 2021
Aleksandr Serkin
Aleksandr Serkin
🇷🇺

Skoda Fabia in Montenegro

Good car. The best economical option. We traveled on it around Montenegro with our family - we were satisfied. I recommend the supplier as decent and honest - thanks Milan. Maximum comfort for a minimum budget.

August 2019
Dmitry Pimenov
Dmitry Pimenov
🇲🇪

Skoda Fabia Combi in Montenegro

Everything was fine. The car was clean and matched the reservation.

April 2023
Sergei Egorov
Sergei Egorov
🇷🇺

Nissan X-Terra in the UAE

The car was picked up and handed over late at night, we were kept, and when handed over, not even inspected, just asked to park send a photo and give the keys to the guard. Conveniently no deposit, the car is very comfortable. The attitude to the client is good. We have looked through a lot of offers before and in my opinion they offer the best conditions!!!!. If I come again, I will definitely turn to them.

December 2023
Maksym Koliesnykov
Maksym Koliesnykov
🇺🇦

Toyota Yaris in Montenegro

My name is Max, I am from Kiev, Ukraine. Rented a car on localcarhires.com in Montenegro in August 2021. I will share my adventures in finding a car. Since we were resting at the peak of the season, the search for a car began about a week before departure to Montenegro. But it was already too late (( Cars in my price segment were either not available, or the rent was exorbitant, as for Montenegro. I have browsed over 20 sites. And everywhere there was one answer - sorry we don’t have available car ... After I left a request for Toyota Yaris at localcarhires.com, the site accepted it, reserved about 65 euros from my card (15% of the rental cost). I was glad that the search was finally successful. But it was not there) Christina, the manager of the local operator, contacted me and said that there were no cars already available for my time. I was upset, I thought that it was a divorce and that I could no longer see the 65 euros debited from the card ... We entered into communication with Christina. She was looking for a way out, gave different proposals. And most importantly, I was not sent. Christina was almost always in contact, even at 21-22 pm. As a result, Christina found a Skoda Fabia, but 3 days later than I needed. Not at a loss, upon arrival in Kotor, I found an advertisement on the street about renting a scooter. And while we were waiting for our car, we rode along the coast of the Bay of Kotor on it) Looking ahead, I will say that the car was very useful when traveling to the mountains, moving from Kotor to Budva and over long distances. And for trips along the coast, a scooter was perfect. Plus, keep in mind that everything is very tight with car parking in Montenegro. Narrow streets, huge traffic jams, few parking lots, and it's almost impossible to park on the coast. Getting a car. The car was delivered to the place indicated by me and on time (delivery service costs 20 euros). The paperwork process took 5 minutes. The friendly manager showed everything quickly, filled out the form and that's it, the car is at my disposal. Everything was quick, easy and convenient. The car corresponded to the descriptions, specifications stated on the website and was in excellent condition. And most importantly, full payment could be made upon the return of the car. Compared to renting a car, for example, in Hertz, where you need to go to their office, wait in line, they will take out your brain with a bunch of forms, documents, extra. payments for late return, prepayments, etc., everything here was as comfortable as possible. Car return. We agreed that I will return the car a few hours later than the contractual deadline, at the Tivat airport. No extras payments were not taken from me. I returned it, paid for it and flew home. By the way, it was not possible to pay by card, it is more convenient for local people if payments are made in cash. In addition, I confirm the reliability of the site http://localcarhires.com After returning home, part of the funds reserved on the card was returned within a few days. Conclusions: 1. Since Montenegro has become mega-popular in recent years, if you are traveling during peak season, start your search at least 2 weeks in advance. Especially if you want to rent a very popular among renters Skoda Fabia or Toyota Yaris. Cars scatter here in season, like hot cakes in Kiev perepichka)) 2. Rent from verified local operators. The guys from the site http://localcarhires.com will check everything, all descriptions here correspond to reality. 3. Find a good local operator / manager who is always in touch and ready to help. In my case, it was Christina. For what she has a separate respect! 4. Life hack: if you can't find a car right away, don't be discouraged. Find a good manager and try to find options. The locals are very helpful and helpful. In the meantime, rent a scooter - great transport for two for these places. Ideal for coastal travel. But if you want to go to the mountains, it is better to take a car. 5. Cash. Montenegro, not being a member of the EU, uses the Euro as a national. currency. But the euro is not printed in Montenegro, so the whole business is maximally tailored for cash circulation. I recommend bringing cash in Euros with you. It is not always possible to pay with a card. I hope my review and recommendations will be useful to you. And let your vacation be pleasant and full of great impressions!

August 2021
Olga Shulaeva
Olga Shulaeva
IO

Ford Mustang GT V8 Convertible in the UAE

I’d say the experience was a bit painful as they’ve provided the other car instead and we’re waiting for it for more than 2 hours. But we understood that that was due to the driver got collision on the way to the meeting point, hence, they had to assign another car. Also, the documents were provided at time of the car return, which was a reason we’ve been a bit nervous during the day if we’re protected at all and the rent agencies services are legal. Finally, we’ve been told that the deposit will be returned in 21 working days which is kind of non sense for us - from our experience it come back in 14 calendar days as a maximum.

November 2022
Dmitry Shishkin
Dmitry Shishkin
🇷🇺

Mitsubishi Pajero Io in Georgia

There were no problems, everything was clearly and quickly agreed, also picked up without problems, the deposit was returned later, all okay

May 2019
Evgenii Shevchenko
Evgenii Shevchenko
🇷🇺

Renault Megane SW in Montenegro

Everything was great! Thanks for the great service!

March 2023
Telman Mehdiyev
Telman Mehdiyev
🇦🇿

Mazda 6 in the UAE

Everything was perfect. I am very satisfied

March 2023
Godarenko Gleb
Godarenko Gleb
🇷🇺

Nissan Altima in the UAE

Everything went well. The car was brought on time. The condition of the car was also decent.

January 2024
Aleksei Kuznetsov
Aleksei Kuznetsov
🇷🇺

Mitsubishi ASX in the UAE

Everything went perfectly! The car we chose was clean, new and new! The driver was in touch with us before the rental and before the rental. Before the rental, the driver waited patiently while we looked everything over, answered all questions and explained everything to us no matter what we asked. A day's worth of fines were written which we assumed, of course we had unextended parking. It was agreed with the driver that we would hand him cash to pay the fine. The deposit was returned very quickly - and this is a big and fat plus. In general, very satisfied with your service ! Thank you for this

February 2024
Volodymyr Volchonkov
Volodymyr Volchonkov
🇺🇦

Fiat Panda in Crete

We rented a car in Crete. Everything went great. We were met at the airport, the car is in good condition! I recommend this service to everyone!

July 2021
Adam Waryan
Adam Waryan
🇵🇱

Toyota Yaris in Montenegro

I am very satisfied with the rental. There was an employee waiting for us at the airport at the agreed time with documents and the car. After a short inspection and signing the documents, we could start driving. The car worked well for a whole week, the air conditioning works and it drove up every mountain, and there is no shortage of those in Montenegro. What more could you want? There was also no problem with returning the car at the agreed place in Kotor. Once again, the employee came at the agreed time, took the keys and we said goodbye, continuing our journey to Albania. I recommend localcarhires.com. Everything went smoothly and if I ever have the opportunity to visit Montenegro again, I will ask them about renting a car in the first place.

August 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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