What our users say

Real feedback on rental experience with us

Anna Ermakova
Anna Ermakova
🇷🇺

Toyota Camry in Georgia

I rented this white BMW x5 for a trip to Kazbegi for a couple of days and was very pleased, the car drives smoothly, without complaints and is convenient for traveling at long distances and to the mountains especially, because the sedan car would not be very comfortable, especially when a girl is driving )) in addition, I easily climbed to the top where the Holy Trinity Church is located, which was also easy) many people are scared to drive to that direction themselves, but I can definitely say that there is no problem)

August 2019
Artem Indiukhov
Artem Indiukhov
🇺🇦

Skoda Fabia in Montenegro

Everything went fine

August 2021
Ilmar Rillo
Ilmar Rillo
🇪🇪

Toyota Prius in Georgia

Ordering a car was easy. It was delivered with a slight delay but it was caused by the previous user's delay. The car was clean and served its purpose. Pick up of the car was on time and the transfer went without any problems. Recommend!

August 2023
Maksim Meshcheriakov
Maksim Meshcheriakov
🇷🇺

Peugeot 208 in Bulgaria

Everything went fine, except that the car was not a Peugeot 208, but an Opel Corsa, but that doesn't matter 🌝. The car is serviceable, the staff is friendly and attentive, pick up and delivery on time and without problems. Thank you!

April 2022
Lina Snisarenko
Lina Snisarenko
🇺🇦

Toyota Rav4 in Georgia

Thank you very much, we were very pleased with the service provided. Everything went very well. The next time you visit Georgia, we will definitely contact you and use your services. We will also recommend you to friends. We liked everything) ... the only issue about fuel consumption, a little incorrectly indicated, the car spends more on average. And so in general, everything is fine. I would like you to have some kind of bonus system, i.e. subsequent rental discounts) is this possible?) It would not be bad.

September 2019
Aleksandr Zernov
Aleksandr Zernov
🇷🇺

Lexus Gx460 in Georgia

Everything is fine: communication, receipt, delivery of the car. The car fully matches the description, the photo on the website of this particular car. The rental service is very convenient! Thanks.

September 2021
Yevgeniy Komarov
Yevgeniy Komarov
🇷🇺

Mitsubishi Attrage in the UAE

Excellent service! Everything is clear on the time of delivery of the car, even in advance. The car corresponds to the description, everything is in good condition. The lessor is always in touch, explained everything, advised. Price = quality! I recommend to everyone!

March 2024
Dmitriy Ardinovich
Dmitriy Ardinovich
🇺🇦

Peugeot 107 in Montenegro

Dali Peugeot 107. Another microbus)) Outwardly beaten all over, there were problems with the wiper. It would not hurt to repair the steering rack and check the front shock absorbers. What else to say, for all the time the car did not disappoint us, and thank God it goes. Next time you need to take a car of a higher class

September 2021
Tomasz Krzemiński
Tomasz Krzemiński
🇵🇱

Mitsubishi Pajero Io in Georgia

Although the car had many scratches but it was great. I managed to drive this car along the hardest routes in the mountains. So first I wasn't pleased with the look but later I realised it was the best choice.

July 2023
Henry Grauberg
Henry Grauberg
🇪🇪

Audi Q7 in Georgia

Everything went really well and the car was also super comfortable. Minor technical problems in the car, however, worked well in the overall picture, so we were able to enjoy our journey in Kazbeg worry-free. Was powerful experience anyway.

November 2019
Anatolii Zhuk
Anatolii Zhuk
🇺🇦

Peugeot 207 in Montenegro

Everything went perfectly! The car was delivered on time. Although not the one that was booked on the site, but she completely satisfied us. There were no problems with the car on the road. If we are in Montenegro again, we will gladly use your services again.

August 2021
Evgenii Solomentsev
Evgenii Solomentsev
🇷🇺

Toyota Yaris in Bulgaria

Once again I was satisfied with the car rental. Getting a car at the airport was organized at the highest level. Documentation took a minimum of time. The technical condition of the car did not cause any complaints. There were no problems during the entire rental period. The return process was also quick and hassle-free. I recommend car rental from this company to everyone. Next time I will also use the services of this landlord!

December 2022
Ankit Vyas
Ankit Vyas

Toyota Yaris in Montenegro

The car was nice and the service was amazing, I will use your company again and recommend your website to friends.

June 2022
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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