What our users say

Real feedback on rental experience with us

Azat Azat
Azat Azat
🇷🇺

Audi Q7 in Georgia

AUDI Q7 was rented from April 13th to 20th for a company of 4 adults and one child. Everything went fine, we were met and taken to the hotel in Tbilisi. As a gift they gave a child seat! The car, though not new, but surely allowed us to travel from Tbilisi to the mountains, and then from the mountains to Kakheti. Contact with the hosts on whatsapp, any issues were resolved very quickly! In general, I will recommend the services of Tamuna and her husband Avtandil to anyone who wants to rent a car easily and inexpensively.

April 2019
Robert Janas
Robert Janas
🇵🇱

Nissan Note in Cyprus

I higly reccomend the car and the company. Easy and quick booking. You can adjust the pickup/return places to your needs. Very good contact with the car manager, all the answers you get really quick. The car is sufficient to move along the coast. Next time in Cyprus I will use the services of this company again.

July 2021
Aleksandr Kocherga
Aleksandr Kocherga
🇺🇦

Skoda Fabia in Montenegro

Good day! We were provided with a Skoda Fabia car, despite this moment we liked everything and we were satisfied with the car and the trip as a whole! Thanks!

September 2021
Edgars Belmans
Edgars Belmans
🇱🇻

Volkswagen Touran in Montenegro

Really quick response. Ordered car in the evenings to get car in next day in the morning and they responded within hour. We got better car then We ordered for same money. Car was scratched and not in best visual shape but I don’t care because technically everything was ok. Really easy to communicate and comparing with big car rental companies they don’t try to get extra money, don’t charge any penalties etc for anything that you haven’t done. I will use this car rental again if I will return to Montenegro.

August 2019
Aleksandr Zarovniannykh
Aleksandr Zarovniannykh
🇷🇺

Volkswagen T-Roc in Hungary

Overall it went ok, but: 1. You had unlimited mileage, but in the end there was a limit of 200 km per day 2. They also told me to pay 20 euros for the Hungarian vignette

April 2023
Daniel Muschei
Daniel Muschei
🇮🇱

BMW X3 in Georgia

Everything was fine.

October 2023
Dmitry Pimenov
Dmitry Pimenov
🇲🇪

Skoda Fabia Combi in Montenegro

Everything was fine. The car was clean and matched the reservation.

April 2023
Ali Ucar
Ali Ucar
🇹🇷

Volkswagen Golf 7 in Montenegro

Pick up from airport and drop off was smooth and swift. Personnel was there on time waiting. Car was in good condition and was clean. No issues with payment. Sometimes you come across even with konwn companies trying to keep the deposit with nonsense excuses; but nothing like that happened deposit was return fully with no issues. I strongly recommend. They will be my first choice on my next visit to Montenegro.

July 2023
Viktor Kunshin
Viktor Kunshin
🇷🇺

Skoda Fabia in Montenegro

Good car and service from the company

December 2022
Yurii Ponomarenko
Yurii Ponomarenko
🇺🇦

Audi A3 Cabrio in Montenegro

We ordered diesel and white, gasoline and red arrived. Well, in principle, everything is fine. The only thing is that the car is technically not in good condition: the oil was constantly topped up, as the level fell below the lower mark all the time. And so - everything is fine, thanks.

September 2021
Maria Parakhina
Maria Parakhina
🇺🇦

Toyota Vitz in Cyprus

Everything went great! I can 100% recommend this company. I don't understand why there are so few reviews .. Renting a car for the entire vacation is the best solution when planning your travel around the island. We have traveled almost all over Cyprus and fell in love with these wild beaches, cliffs, cozy mountain towns and wineries. You can't take a bus like that) I had a small white Toyota, I liked it! The car was delivered on time, paid the rent for 14 days on the spot, signed an act. We also agreed on the time and place of transferring the car back without any problems. I want to express my deep gratitude for the trust, since I only had a year of driving experience and usually car rental companies in Cyprus refuse to rent. The car was taken back without any problems, I said goodbye to the ideal Cypriot roads, let out a tear .. I miss it already))

September 2021
Bartosz Tyliński
Bartosz Tyliński
🇵🇱

Toyota Prius in Montenegro

Whole transaction was super easy, great contact with the company. Our request to take the car abroad was settled in 5 minutes! Owner of the car is a great guy and very helpful and kind person, highly recommended!

April 2019
Ivan Tishchenko
Ivan Tishchenko
🇬🇪

Suzuki Swift in Croatia

In February 2024 we rented a car for a couple of days in Split through TakeCars website, everything was great! We originally ordered a Suzuki Swift - but in fact the manager offered a Suzuki Vitara without extra charges. The car turned out to be excellent - clean and comfortable, although we heard a lot of stories about the local outdated fleet. The rental staff explained everything clearly in English, gave advice about local peculiarities and what to do in emergency situations. When renting a car they made a video recording of all the damage and returning the car was just as easy and quick. The roads and views were great too, so we had the best experience of the trip - definitely recommend it!

February 2024
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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