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Dubai Al Maktoum Airport (DWC) car rental reviews
Real reviews on local car hires in UAE
Hyundai Kona in UAE
Excellent rental in Dubai, I liked everything: a) you can resolve the issue with the deposit, incl. in rubles b) the car is in good condition c) child seats are installed, I didn’t have to figure out how to put them separately d) they gave explanations on the peculiarities of local traffic rules e) service - they respond quickly and meet halfway when booking changes. Return of the deposit about 3 weeks.
Hyundai Elantra in UAE
I liked that the car was practically new, with a mileage of 3200 km. In general, everything went well, there were no problems. Of the minuses: bad feedback from your employees as a company that provides rental services. I had several questions that I wanted to know the information for, I was sent to the rental office, they themselves could not give an answer or did not want to. I also learned a little at the rental office, maybe people were busy there, or maybe they had non-working hours, I didn’t understand. The answers were short. If I were a less experienced traveler, I would be very worried about a rental car. By the way, the rental office does not respond during non-working hours, but your employees send to the rental office. I would like to be more customer-oriented, all the same, I order a car from you, and not somewhere else. Another surprise was the attempt of the person who gave the car to sell us full insurance. He convinced me that I bought insurance from your company and in case of problems I would need to contact you, but he could not help in any way. But if you buy from him, it will be easier, simpler and in general it will be more correct. I ended up leaving your insurance because it was cheaper :) Well, I would like more clarity on how and where to take and rent a car. I contacted the man from the rental office and he explained to me tersely. A detailed and up-to-date (!) instruction from you would be a big plus for your company. At least for me, as a tourist in an unfamiliar country, it would be calmer, even if the instruction was redundant.
Mazda 3 in UAE
Basically everything went fine. But there were unpleasant moments when receiving and returning the car. After booking on the site, I was contacted via WhatsApp by a car rental company from the UAE. I asked to send a photo of my documents, the address of issue and return of the car and flight numbers of arrival and return departure. I booked pickup and drop off at Al Maktoum Airport. Specified the time of issuance and return of the car on the site. He also confirmed the time of issuance and return of the company's car to the lessor - they confirmed that the car would be at the airport at the specified time. But the courier brought the car for 1.5 hours. Later. Before returning the car a day in advance, the lessor asked to confirm the time and place of return via WhatsApp. I confirmed - 5.00AM, Al Maktoum airport. He also pointed out that my departure was at 7.00AM and that the delay of the courier to return the car was highly undesirable. The company confirmed that it received this information (I can send correspondence if interested). But no one came to the airport in the morning to process the return of the car. I had to leave the car key in the car key box that was installed in the registration window of one of the car rental companies located at the airport. I took a picture of the box and its location, and the car in the airport parking lot - I sent the companies on WhatsApp with a description of the situation. After arriving in the country of residence, the company's courier contacted me via WhatsApp asking where to find the key at the airport - I sent him again a photo and a box at the airport. After 2 hours, I contacted the company - they confirmed to me that the car was safely picked up from the airport and the car return process was completed and the deposit blocked on my card would be returned within 30 days from the day the car was returned. Here is such a story. 4. - Also, the car was issued with a battery in the remote control with an immobilizer that had almost lost its charge. Didn't notice right away. The first day I had to start the car close to bring the remote control to the start button. And lock and unlock the car with a mechanical key. I contacted the company's support - they reported the battery model and sent a video instruction on how to replace it. But it turned out that the battery model number was reported incorrectly - I had to buy another one.🙂
Kia K5 in UAE
Instead of Kia K5 - Totyota Camry .. and at departure - no one came at all, I had to call up - they asked me to leave the keys under the wheel.