What our users say
Peugeot 307cc in Crete
The owner of the car successfully brought it to the appointed place at the appointed time, the car fully corresponded to the declared one. After a day of use for no apparent reason, the roof (they took a convertible) refused to open. After informing the lessor, he promptly changed the car without requiring any additional payments I bet 5+
Peugeot 107 in Montenegro
During our stay in Montenegro with my wife and a small child, we needed a car, because the sights are at a decent distance and a car in this case is an extremely necessary thing. Plus, I had the need to go to Belgrade one day. The person I contacted about the lease was named Goran. Initially, we wanted to rent a Peugeot 107, since it is more convenient to park a small car in resort towns, and the roads in Montenegro are often not wide. When Goran found out that I was going to go to Belgrade in a Peugeot 107, he immediately began to dissuade me from this venture and offered a Peugeot 208 with a diesel engine for the same price, which of course is convenient for driving on serpentines. That's what they decided on. Goran met me at the Podgorica airport, where I arrived, the formalities took about 10 minutes, no deposit was required. We rented a car for 11 days from December 21 to January 1. We are very satisfied with the car, we rode around all the seaside towns, went to the mountains in the Shavnik area. And on the way to Belgrade and back, Peugeot proved to be quite worthy. On January 1, we had a flight to Istanbul, we arrived at the airport by 11 o'clock in the afternoon, parked the car in a guarded parking lot, wrote to Goran. At his request, they simply left the car in the parking lot, the keys were in the lock. We congratulated each other on the New Year and my family and I flew to Turkey satisfied. We are very satisfied with the service, in general there are no complaints on my part, everything is very sincere and clear. Many thanks to Goran.
Peugeot 208 in Bulgaria
Everything went fine, except that the car was not a Peugeot 208, but an Opel Corsa, but that doesn't matter 🌝. The car is serviceable, the staff is friendly and attentive, pick up and delivery on time and without problems. Thank you!
Mitsubishi Pajero Io in Georgia
Super service and car. Tamaz inported car to airport in Kutaisi and picked up in our hotel in Tbilisi. He was very helpful and communication with him was good and fast. Mitsubishi Pajero io was reliable car in good conditon, we were satisfied with it. I recommend Tamaz´s service and his cars. Thank you for nice trip in Georgia.
Skoda Fabia in Montenegro
Everything is great, the car is in good condition, clean, and the service is top notch! I liked everything. I got the Polo for a Fabio) but I was fine with that.
Honda Jazz in Thailand
We were offered a replacement car for a newer Toyota Avensis without any additional payment, which we willingly agreed to. The office explained everything in detail and showed us the car. The car was in excellent condition. We enjoyed traveling on this car. It was a pleasure to communicate, good service, great car. When we will be in Bangkok next time, we will definitely use the services of this company!
Chevrolet Captiva in the UAE
We are pleased with your car rental service. Without your service it would be very difficult for us to travel around Dubai. Your staff performed their duties quickly, clearly and professionally. Good luck to you.
Nissan Note in Cyprus
Everything went well. The car was brought and picked up on time, it corresponded to its characteristics, externally and in the cabin it was clean, technically sound. The day before the end of the lease, at the request of the lessor, the car was replaced with a more comfortable one on the same conditions, moreover, he took upon himself the costs for the difference in fuel levels.
Toyota Land Cruiser Prado in Georgia
Everything was perfect. The car supplied as expected on time. The communication with the owner was great. In the overall - I will be happy to use the service again. Thanks
Renault Clio 4 in Turkey
The car was delivered on time and picked up too. The car is in good condition. There is one complaint. The car was delivered with an empty tank. This is a low move on the part of the lessor, as he hoped to get additional benefit from my unused fuel.
Renault Megane in the UAE
Everything went great! The auto was replaced with a newer one. The delivery was on time. The driver was a little delayed when returning the car, but not critical.
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.