What our users say

Real feedback on rental experience with us

Maaike Notenbomer
Maaike Notenbomer
🇳🇱

Volkswagen Polo in Montenegro

Everything went well. We had a good experience :) the car was there on time and functioned wel. If I could give a tip, it would be to have a full tank at pick up, instead of having to fuel it up yourself at the start. But besides that everything was perfect.

August 2023
Igor Buryachok
Igor Buryachok
🇺🇦

Nissan Note in Cyprus

I booked through the Nissan Note website, but they gave me a Ford Focus. Nobody agreed with me on a replacement. The external condition of the car was bad, the interior was dirty. Order confirmation did not arrive in the mail. And when I received the car, I did not have any document or information to somehow prove that I had not booked this car.

October 2021
Ruslan Kashyrnyi
Ruslan Kashyrnyi
🇺🇦

Hyundai i30 in Montenegro

Everything went Miraculously! Only positive emotions! All liked it. The car is fresh, playful and roomy as it turned out. There were four of us and each had a suitcase. Everything fit. There were doubts whether there would be enough power in the mountains on serpentines (there are still 4 of us), but the machine never let us down, everywhere it rolled us briskly and cheerfully. The pick-up and drop-off of the car was at the airport, everything went smoothly, at the agreed time, without delays or nagging. The deposit was returned at the end, even without reminders. Everything is Super! I recommend and advise you to use the services of your site!

September 2021
Jana Halušková
Jana Halušková
🇨🇿

Jeep Grand Cherokee in Georgia

Rent a car from Iaa was a good choice and car rent was super easy and fast. We got diffrent car than we ordered, but better for the same price :) - JEEP For driving in Georgia you need to have a little self-confidence, courage and luck (the stories about Georgian drivers are truth :) ). We had everythig and traveling across the country by car was very convenient. Car was working well and we made around 1100 km with no problem. Without a car we would not have so many experiences and we would not see so many beautiful places. Iaa and her colleague were nice and professional. They explained everything in detail. We will use their services next time in Georgia.

August 2019
Antoni Awramienko
Antoni Awramienko
🇵🇱

Ford Escape Hybrid in Georgia

I rented Ford Escape. The car was in a good condition and very reasonable price. The owner was kind and helpful. The car matched my expectations and enabled us to drive on difficult Georgian roads.

September 2022
Ivan Vorobev
Ivan Vorobev
🇷🇺

Mini Countryman Cooper S in Georgia

There were some problems with the Mini Cooper (it seemed to be under repair due to an accident), we were offered a choice of other similar cars for the same price. We ended up taking a yellow 2017 Hyundai Veloster, overall everything was great, the rental is good

March 2024
Eren Demir
Eren Demir
🇹🇷

Toyota Yaris in Montenegro

Everything was fine. Both receive and the return process was smooth. Owner responded quickly and gave correct info.

August 2023
Sergey Fedotov
Sergey Fedotov
🇷🇺

Toyota Veloz in Thailand

We rented a Toyota Veloz in Thailand at Suvarnabhumi Airport. We rented a car for 6 people, so we needed a seven-seater. We spent a few days in Pattaya, then moved to Koh Chang. In general, everything went well, we did not cause any damage to the environment and the car.😁 At the airport we were met by a representative of the company in the place where agreed and on time, handed us the car, signed the contract. I would like to warn future car renters at Suvarnabhumi airport: very serious traffic and complicated junctions, it will be very difficult without a lot of driving experience. We got lost both when we were leaving and when we were driving back. Google navigator shows the junctions not accurately, Yandex is lost in space. I recommend to see the junctions in advance in Google or on video somewhere. There are no special remarks on the car, mileage 24000 km, the engine 1,5 liter is weak for a seven-seater. On a smooth road goes 90-110 km/h normally, further does not pull. On Koh Chang the roads are mountain serpentine, it is very hard to drive uphill with 6 people, we had to turn off the air conditioner to overcome the rises. But the fuel consumption of the car on the highway is about 5l/100 km. In general, if you want to drive in the mountains, you should take something more powerful, if the road is more or less level, this car, as an option for 6 people will do. The day before the return I called the representative of the company, agreed on the time and place of meeting (on the 4th floor of Suvarnabhumi airport at the departure hall. The representative met us, inspected the car, returned the deposit. We would like to thank the company representative and TakeCars staff for the opportunity to rent the car. Thank you!

March 2024
Nikita Popovnin
Nikita Popovnin
🇷🇺

Fiat Egea Multijet in Turkey

We were very dissatisfied not so much with the car, but with Mr. Huseyin, who is a representative of the company that provides the car on the spot (Izmir airport). We flew from Antalya and indicated this when booking, including the flight number. Of course, we arrived at the domestic terminal. Huseyin came to meet us in the international terminal. As a result - unnecessary negotiations and lost time. He took us not to the parking lot of the rental company, but to some apartment building. Also he did not have a terminal for payment with a bank card, although in the terms of rental on the site was such a possibility. Then he took from us extra 10 euros for the passage of the car on toll highways, explaining that the car has a built-in transponder for automatic payment and that the amount will be deducted from it and it is just it. There was no information about this payment on the website when booking. The car was all mangled. We took 26 pictures of the damage to document the current condition of the car. But it seemed to drive, and time was a pity, so we decided to take the proposed copy. But after the same day we noticed how wiped the steering wheel and gear lever were. According to the contract the car should have been manufactured in 2022, but we took it in January 2024. A car can't look like this after 2 years of use. We started to look at its technical ticket, and it says that this car is not 2022, but 2018. So it's a different car than we ordered, even though it was the same model. The mileage was listed around 97000 kilometers, but such a wiped steering wheel and gearbox lever said that the car has passed much over 150000km. When we wrote to Hussain about it, he just said that the 2022 car was being repaired and he couldn't give any discounts for an older and beat up car, nor could he change it. In normal rental companies there is a rule, according to which, if the ordered car is not available for any circumstances, then the customers are given a similar or better, but never worse, as we got. And Husein did not say it himself in advance, but tried to hide it. Also with time we realized that the wiper blades and left window washer did not work in the car. Fortunately at least this after a conversation with Hussein managed to eliminate, but for this we had to drive ourselves to a certain car service and again spend our vacation time. In general, we do not recommend dealing with this car supplier (Hussein) and his company.

January 2024
Vitalii Yukhychuk
Vitalii Yukhychuk
🇺🇦

Peugeot 207 in Montenegro

Everything was good, the car is small, requires little gasoline and very maneuverable, it was convenient to drive near the bay of Kotor or on serpatnin. the only disadvantage is that when we took it was dirty interior of the car. But so everything is good, thank you)

September 2023
Кsenia Labonina 🇷🇺
Кsenia Labonina 🇷🇺

Subaru Forester in Georgia

Great service! Firstly: they helped to choose an option (according to the budget and according to desires), supported by messengers right up to the delivery of the car! A very responsive manager, it is clear that they are worried about their work and treated customers with respect. We took this subaru forester from 05.06 to 12.06, drove 2,300 km, there were no complaints about the car. I definitely advise to use it.

Evgenii Sentiakov
Evgenii Sentiakov
🇷🇺

Nissan Note in Thailand

Everything went great for us. The car never failed, I received and returned the car at the office. There were no problems or delays. I was surprised that the 1.2l engine was enough for any hill. The trunk is quite roomy.

November 2023
Petro Danylenko
Petro Danylenko
🇺🇦

Suzuki SX4 in Cyprus

In general, we are satisfied. The only drawback was that they immediately gave us a child car seat that could not be used, not safe. It was not fixed, the paralon was torn, it was falling off. We were replaced, but the new was not fixed at all.

October 2021
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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