What our users say

Real feedback on rental experience with us

Katazina Puchalska
Katazina Puchalska
🇱🇹

Citroen C4 Cactus in Montenegro

We reserved cactus c4 but get toyota yaris.

September 2021
Andi Habibi
Andi Habibi
🇮🇹

Audi A3 in Albania

it was good

July 2023
Cristian Lupsa
Cristian Lupsa
🇸🇮

Subaru Forester in Georgia

We rented the car for few days for making a trip through Georgia and Armenia. Everything was perfect. The car is awesome, comfortable, large and super easy to drive. We were 5 people and we had enough space. Tamuna and her husband are lovely, very helpful, the custumer service is excellent. We had a great communication. They are super kind and professional. They helped us with the attorney for a document for entering in Armenia, they come in our place to pick up and drop off the car. Tamuna's service and car is absolutely amazing. We highly reccomand his for anyone visiting Tblisi. You won't regret, for sure.thanks a lot for everything, dear Tamuna!

November 2019
Igor Domrachev
Igor Domrachev
🇷🇺

Chevrolet Camaro Cabrio in Montenegro

Everything is fine 👍 was pleased but gave a mustang. It will work too. But I was warned earlier that there will be a mustang.

September 2021
Aleksandr Banin
Aleksandr Banin
🇷🇺

Renault Taliant in Turkey

Everything went just fine! Picked up at the airport and dropped off at the airport and dropped off the car. We delivered it to the office. Everything was quickly formalized. A big plus, given the current situation, there is an opportunity to pay for the rental in cash right in the office. It was also possible to book the car through the company's website from the Russian Federation. Thank you very much. We will definitely use your services in the future!

August 2023
Dmitriy Saakov
Dmitriy Saakov
🇷🇺

Volkswagen Up in Montenegro

Thank you very much for the car! all was perfect!

January 2019
Viacheslav Lapshin
Viacheslav Lapshin
🇷🇺

Audi A3 in Montenegro

Everything is fine! Thank you! We were met at the airport on time, they showed us the typewriter, they told us everything. We were in touch throughout the lease. Delivery of the car also took place without any problems.

November 2021
Moacir De souza dias neto
Moacir De souza dias neto
🇧🇷

Mitsubishi Pajero Io in Georgia

Was great - car and service was 100% price was good too

April 2022
Carl Munther
Carl Munther
🇸🇪

Suzuki Grand Vitara in Georgia

We are very happy with our car rent and our whole stay. To count in the service we got when the car didn't start one day, an absolute 5. - Easy to get in touch with. - Very good service even very far away from Tbilisi. - good quality car. - very well kept car. - personal and helpful staff at airport and over phone. Full pot for these once. Used to live in Spain and helped Swedes there finding good rental but it is not always easy. The company we rented from has got recommendation from us both over our web-networks and directly to Wizz that we flew with to Kutaisi.

September 2019
Sergey Kudenkov
Sergey Kudenkov
🇷🇺

Lexus Gx470 in Georgia

A useful company, they issue car standards, it's nice to deal with such things when you realize that they won't let you down - for sure! - and everything will go as you expected. And so in general from cars especially liked Lexus. This is exactly the machine on which I would like to come to work / business meeting. Entirely and completely satisfied.

March 2020
Almira Artemenko
Almira Artemenko
🇷🇺

Toyota Prius in Georgia

We took a Toyota Prius. All liked it. Starting from the fact that those cars that I liked could not be provided due to problems with the owner, but they found me the same one according to my criteria, although it was not on the site. Respect to your girl 😁👍 The car is very comfortable, it just turned out to be rather low in the cabin, but maybe this is because we drive jeeps at home, they are higher 😂. While we were driving around Batumi, it seemed that gasoline was not wasted at all, the fuel mark did not move. We saw the first expense when we went to the mountains. And then it took five liters for the trip. But on the highway, the consumption is already like a real car 😂. So we did the first and only gas station just before Borjomi before returning the car. So we have the most pleasant impressions from the trip in your car, and the people who work for you are just wonderful. I have already recommended your company to my friends who are also going to Batumi. And I think that we ourselves will also use your services 😁👍

July 2021
Maciej Gorczyca
Maciej Gorczyca
🇵🇱

Mitsubishi Pajero Io in Georgia

We rented the car for 2 weeks and we can recommend it. The contact with car owner was good and he provided us with a sim card and a gas cartridge. The car was waiting for us on airport, although our flight was 2h delayed. The car is a proper 4x4, we have been to ushguli, omalo and vashlovani with no problems at all. Fuel consumption with 3 people and trunk full of luggage was around 10l/100km, but we have done a lot of difficult mountain off road and 4x4 was constantly on. Only problems we had was empty washer fluid tank (we filled it with water) and broken car key (it felt apart after one week, and we had to close all doors manually). Except that everything went smoothly.

September 2021
Yury Kubankov
Yury Kubankov
🇷🇺

Mercedes-Benz Vito in Georgia

everything was fine, they delivered and picked up the car for free, a few weeks before the start of the lease they changed the car to another without any problems, they didn’t take a deposit. The tires are in good condition, the brakes are braking, the engine is running. The car is old but great for the price. Oh, also went to a meeting and moved my lease for a month after the airline canceled my original flight

May 2022
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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