What our users say

Real feedback on rental experience with us

Aleksandr Poroshin
Aleksandr Poroshin
🇷🇺

Fiat Egea Multijet in Turkey

First of all, I want to say a big thank you! The only service that we managed to find, with the possibility of paying with a Russian prepaid card and a cash deposit in the current situation in the world, thank you for keeping the opportunity for everyone to travel without barriers! Renting a car left mixed feelings. Starting with the late service representative in the rental car for an hour, but by a happy coincidence, our flight was also delayed by 40 minutes. Secondly, on the site we booked a car on diesel, arrived on gasoline. We were pleased that despite the complete lack of knowledge of the English language of the service representative, friends or colleagues of this representative spoke to us in Russian on the phone. The journey turned out to be truly magical thanks to the car. I managed to visit many places, enjoy the local driving style, so to speak, immerse myself completely in Turkish culture. Unlimited mileage has become the main parameter when choosing a service, and here it is included in car rental, you didn’t have to pay anything extra. The car itself is in good condition, it was a pleasure to drive. With pleasure we will use your services many, many more times when we are in Turkey, thank you!!! Thank you very much for the excellent service and development of tourism in your amazing country!

February 2023
Vasilii Smirenin
Vasilii Smirenin
🇷🇺

Mitsubishi Attrage in the UAE

Super! Thank you very much, will recommend!

March 2024
Kirill Gudeev
Kirill Gudeev
🇷🇺

Toyota Prius Hybrid in Georgia

Service was decent, the first car was not confirmed by the owner and promptly your employee found an almost similar option. When I come again I will turn to you for a car👌

October 2023
Sergei Ovechkin
Sergei Ovechkin
🇷🇺

Hyundai Accent in Azerbaijan

Everything went great. Fast and high quality. The car matched the one we chose on the website. The employee Rashad was polite and friendly. Thank you for the service. I would have liked a little cheaper, I have something to compare it with.

February 2024
Gennadiy Subach
Gennadiy Subach

Toyota Rav4 in Georgia

The car just like a car. After my Forester and Subaru XV it's a bit "stubborn"). But .. The main thing is that it worked well for us))

June 2019
Kymbat Khamitova
Kymbat Khamitova
🇷🇺

Ford Escape Hybrid in Georgia

Yes, everything is great) We liked everything) The car met all our expectations and withstood all the way)

October 2022
Julius Ftorek
Julius Ftorek
🇸🇰

Subaru Forester in Georgia

Perfect car, good services, can recommend to anyone

August 2019
Uula Hursti
Uula Hursti

Chevrolet Cruze in Georgia

The rental process was fine at the beginning although we were a bit worried about the car being driven 350000km and some maintenance lights were on. After six days the car broke. Water cooler tank hose got disconnected from the engine and we got zero help from Irakli or agency. Luckily a local guy made the car move again, but after a while this happened again. This is where the show began and Irakli started his act to rip off our money. It should be stated that we were told (and had written contracts) that the car was fully insured. He lied at every point possible starting with the agency. He told them that we drove somewhere forbidden thus broke the car. They bought this with no hesitation without caring about our navigation data. He lied about car evacuator that we had lost his car. We paid for evacuation and he got his car, but he made us believe the car was lost. We arranged a meet around midnight 7 hours before our flight back. He took us to deadend alley with his friend and started threatening us to pay for his car engine. Should be said here that he promised to take care of everything if we pay for the evacuator. In common sense this evacuator should have been paid by Irakli because the problem was clearly because of poor maintenance. We were forced to promise to go to atm and pay him 500usd. At the atm he locked our luggage into trunk. We called police. After police came we got the confirmation Irakli got his car but had lied us about it. We have no idea about the conversation that happened between him and the police, but we ended up paying this 500 just to get to our flight. This car dealer is a fraud and should never be trusted in any kind of business.

July 2023
Aleksandr Zernov
Aleksandr Zernov
🇷🇺

Lexus Gx460 in Georgia

Everything is fine: communication, receipt, delivery of the car. The car fully matches the description, the photo on the website of this particular car. The rental service is very convenient! Thanks.

September 2021
Vadym Panchenko
Vadym Panchenko
🇺🇦

Peugeot 207cc in Montenegro

Everything was great. The car was brought up on time. The car was clean and technically sound. Everything is great👌🏼 In the future I will contact and have already recommended you to my friends

July 2021
Pavel Dzik
Pavel Dzik
🇦🇱

Toyota Auris in Montenegro

everything was perfect, the car was delivered on time. There were no complaints

May 2022
Oleg Koriakin
Oleg Koriakin
🇷🇺

Volkswagen Touran in Montenegro

All was good. An unusual procedure for transferring and returning a car, but everything is very simple. In the distance, clearly in time and at the address indicated by me. In the distance auto Goran quickly gave feedback connection. The condition of the car, in principle, is not bad, it corresponds to its age. I managed all the ascents and serpentines without problems (5 passengers and luggage), although the oil temperature rose significantly on a long rise. In general, the impressions from using your service are very positive, but at first there were some doubts. I saved a lot on rent, although I was embarrassed by the prepayment without a preliminary opportunity to inspect the car. Cons: There was no USB charger for the phone in the car, so more often I had to charge the phone for navigation.

October 2021
Arnoldas Sidera
Arnoldas Sidera
🇱🇹

Suzuki Grand Vitara in Georgia

Everything was great about this company, the car was good (we rent for one week), the service was great too. Strongly recommend this car rent company!

April 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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