What our users say

Real feedback on rental experience with us

Iurii Postnykh
Iurii Postnykh
🇷🇺

Fiat Egea Multijet in Turkey

We rented a car at Antalya airport at the end of October 23. We were met at the airport and taken to the office where we formalized all the documents. The registration was prompt and without problems. The car Fiat Aegea, mileage about 100 thousand, but the state of the car and the cabin is excellent, for all 2 weeks, no need to rekaniyami. Return of the car also in the office, quick acceptance and transfer to the airport. Great company, nice prices. If we rent a car in Antalya again, we will turn to this company.

November 2023
Stanislav Skits
Stanislav Skits
🇺🇦

Skoda Citigo in Crete

Very happy with this rental service. It seemed that it was simply impossible to find a car in Crete a week before arrival. But through this site for us in a short time they found a comfortable small new car for an adequate price. On the next trip, we will also turn here for a car.

August 2021
Iurii Tikhonov
Iurii Tikhonov
🇷🇺

Opel Vivaro in Turkey

Let's start with the fact that I didn't get an Opel Vivaro, there was another minivan, without panorama, without electric door drives. I did not bother to find out where exactly the ordered car was, but accepted what was brought. We were able to accommodate the whole family. From a technical point of view, everything was fine with the car, we received it quite quickly, clean. Handed over a little difficult, in terms of the place where it was planned to transfer, you can not stop. And my friend asked to go to the hotel, which is not possible, because the car on the road is not left, I had to get to the nearest parking lot and there to explain where to go to the receiving person to pick up the car, and I had to pay for the parking lot. The handover was a little bit spoiled the impression, but in general we are satisfied with the car, it is technically sound, the receipt is simple and quick. I wanted the one I ordered with a panorama - it would be great with kids on a long trip.

March 2024
Aleksandr Rykov
Aleksandr Rykov
🇷🇺

Volkswagen Golf Cabrio in Cyprus

Everything went smoothly with the lease. They contacted me in advance and warned me that they would meet me. The car was delivered on time, the registration process went quickly and without any problems. The company employee was polite and the car was clean. There were no problems with the car. The refund process went smoothly as well, everything took no more than 5 minutes.

November 2021
Maaike Notenbomer
Maaike Notenbomer
🇳🇱

Volkswagen Polo in Montenegro

Everything went well. We had a good experience :) the car was there on time and functioned wel. If I could give a tip, it would be to have a full tank at pick up, instead of having to fuel it up yourself at the start. But besides that everything was perfect.

August 2023
Andrey Ignatov
Andrey Ignatov
🇷🇺

Subaru Forester in Georgia

The cars are quite worn, we had to change the car for 1 day. The previous one is broken. They provided a worse car. I won't be using this company again. Although the owner has no questions. He was always in touch and tried to help.

January 2022
Sergey Moschenskikh
Sergey Moschenskikh
🇷🇺

Toyota Rav4 in Georgia

All was good. We liked it!

March 2019
Alimzhan Begaliyev
Alimzhan Begaliyev
🇷🇺

Chevrolet Camaro Cabrio in Montenegro

Rented a Chevrolet-camaro. Everything went great with the rental! Thank you very much for the great service!

July 2021
Aleksandr Samoilov
Aleksandr Samoilov
🇷🇺

Mitsubishi Attrage in the UAE

Everything went well, everyone loved it!

February 2024
Viacheslav Reguzov
Viacheslav Reguzov
🇷🇺

Opel Vivaro in Montenegro

Rented a minivan from Goran for one day. Since we are 4 adults and 3 children, the car was suitable in all respects. Delivered on time and also collected on time. Very friendly owner of the car !!! By the way, did not even take a deposit). We drove on about 300 km in Montenegro and the car completely satisfied all our needs both in comfort and power (after all, it's all mountains there). Thanks to the owner of the car!

July 2019
Ivan Martyshkin
Ivan Martyshkin
🇷🇺

Subaru Forester in Georgia

Everything went well. The car was the one that was in the picture when booking (the first time in my life this was). On the plus side: everything was quick and easy. Registration, delivery of the car, operation. Of the minuses: on the second or third day, it turned out that the stove did not work in the car (which is probably difficult to notice in Tbilisi) and the tank was actually not completely full, which is already a feature of the car (if it stands on a slope for a while, the fuel level may not be displayed correctly for some time until the car is fully warmed up). The overall impression was very good and I was pleased with the choice of this rental company

October 2021
Veronika Stolyarova
Veronika Stolyarova
🇷🇺

Mazda 6 in Armenia

Everything went great, I was treated very kindly and the car is lovely, no problems at all. I also asked to return it at the airport and the person kindly came to pick it up. I am very satisfied with everything!

July 2023
Giorgi Baindurashvili
Giorgi Baindurashvili
🇨🇿

Skoda Octavia Combi in Czechia

Great car.. Very economy... Good service👍 thanks for everything.

December 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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