What our users say

Real feedback on rental experience with us

Andrej Galcenko
Andrej Galcenko
🇨🇿

Toyota Prius in Georgia

Our family of three rented a Toyota Prius Hybrid car from July 14 to July 30, 2022. The owner of the car - Tengiz drove the car from Tbilisi to Kutaisi airport at no extra charge. The car is not new, but fully serviceable and corresponds to the description. The machine is in good technical condition with low fuel consumption (Hybrid). I was somewhat surprised that we did not sign any documents, that is, nothing at all! It was said that everything would be recorded electronically. But where can I see everything, I did not understand. The passport and driver's license were photographed on the phone of the owner of the car and that's it. For rent for 16 days, we paid 1200 GEL + 200 GEL returnable deposit, which, in terms of dollars, came out to about 27 dollars a day. Taking into account the fact that in Georgia in July the high season, we can say that this is for nothing. For the entire time of the holiday, we traveled around half of Georgia and got two fines - turning in the wrong place (20 GEL) and speeding (50 GEL). Of all the documents for the car, we had only a plastic card - a technical passport. The presence of only one document did not raise any questions for the police. No one asked for a green card, no car lease, no insurance. I don’t know how it works in Georgia, but apparently it works somehow. )))) In Europe, I would already have problems, but here everything is fine. Miracles. I would like to express my gratitude to Tengiz for meeting and seeing us off on time, and for helping us quickly pay the fines at the Kutaisi airport. I wouldn't have made it without his help. We liked everything. We definitely recommend the owner!

July 2022
Denis Narylnev
Denis Narylnev
🇷🇺

Toyota Rav4 in Georgia

Nice car, all worked well, didn't have any problems at all)

May 2019
Ekaterina Gavrilova
Ekaterina Gavrilova
🇷🇺

Nissan Rogue in Georgia

Everything went perfectly. The car was delivered to the hotel on time, inspected, photographed, and documents signed. It’s very good that information on gas stations was printed. The car is in good condition, we talked about external defects with the manager in advance, this did not affect the movement of the car in any way. During the trip, a question arose, the manager quickly resolved it with me over the phone. To drop off the car, an employee of the company came to the hotel, quickly accepted the car and picked it up. In short, the cooperation is comfortable, I recommend it.

November 2023
Vasili Evstafev
Vasili Evstafev
🇷🇺

Ford Escape Hybrid in Georgia

All liked it. The car did not disappoint.

January 2023
Michal Pohl
Michal Pohl
🇨🇿

Nissan Micra in Cyprus

We were basically satisfied. I'll probably give you the highest rating 😊

May 2022
Jacek Rusinek
Jacek Rusinek
🇵🇱

Opel Vivaro in Montenegro

Great servis. The car i clean and well-groomed. There were no questions about the car wash upon delivery. Everything was very high quality and convenient. I often use rentals and I must say that such an attentive attidute towards the client is not often found. All of our group of eight people were very pleased.

October 2022
Toshiharu Matsubara
Toshiharu Matsubara
🇯🇵

Honda Civic in Thailand

I’m strongly dissatisfied about rental car company. I ordered Honda Civic 2020 two months ago and company representative said the last car we had is Toyota Corolla Atlas. He gave me a parking ticket, showed me the car inside the airport parking pool. He gave me a ticket and left immediately, so I must pay 50TBH for parking. Everything is bad

March 2024
Josef Fuks
Josef Fuks
🇨🇿

Mitsubishi Pajero Io in Georgia

Super service and car. Tamaz inported car to airport in Kutaisi and picked up in our hotel in Tbilisi. He was very helpful and communication with him was good and fast. Mitsubishi Pajero io was reliable car in good conditon, we were satisfied with it. I recommend Tamaz´s service and his cars. Thank you for nice trip in Georgia.

October 2019
Oleg Lvov
Oleg Lvov
🇷🇺

Nissan Qashqai in the UAE

Everything is fin

May 2023
Kamil Akhmetshin
Kamil Akhmetshin
🇷🇺

Mercedes-Benz B200 in Georgia

We rented a Mercedes B200 for 4 days. Very competent support resources throughout the process (selection, reserve, use, delivery cars). Drove 800 km across beautiful Georgia. As agreed, the car was waiting at the airport with a friendly and polite employee. The car has excelled in comfort, dynamics and efficiency (7.5 l / 100km, taking into account the traffic jams in Tbilisi). I will use the local car hires service in other countries on the next trips. RECOMMEND 100%

May 2019
Alexander Shpak
Alexander Shpak
🇷🇺

Volkswagen Touran in Montenegro

Good day. Everything was good, the service is very convenient, the price is adequate and there is a choice. The car was brought to the specified time, although they forgot about the child seat, but very quickly brought it after a reminder. Very convenient to pass the car - the keys at the reception and all. I think I will use LocalCarHires and further on traveling around the world. The car is not in bad condition for 5 year old one. The price corresponds to the state.

July 2019
Maciej Kapko
Maciej Kapko
🇵🇱

Renault Megane in Montenegro

Everything was Ok. Instead of Megane we had Peugeot 208 diesel.The car was Ok. The car rental contacted me 2 days before Arrival. They were on time And waiting.

October 2022
Janis Dadeiks
Janis Dadeiks
🇱🇻

Nissan Serena in Cyprus

Everything is fine, thank you The service was good, and the car also.

October 2022
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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