What our users say
Subaru Forester in Georgia
Everything went well enough. The only surprise was the demand to return the car washed - it was in the contract somewhere below, in small print, the distributor did not say anything about him at the beginning, and I myself overlooked. But the question was 20 GEL, so it didn't really upset.
Skoda Fabia in Montenegro
Everything was fine, thanks. No questions about the car, everything was convenient, comfortable. The guys who provided the car are polite, courteous, punctual. Thanks!
Volkswagen Eos in Montenegro
Everything was good, we were satisfied there were no problems with the car, the car was delivered on time and picked up as it was convenient for us
Mercedes-Benz B200 in Georgia
We rented a Mercedes B200 for 4 days. Very competent support resources throughout the process (selection, reserve, use, delivery cars). Drove 800 km across beautiful Georgia. As agreed, the car was waiting at the airport with a friendly and polite employee. The car has excelled in comfort, dynamics and efficiency (7.5 l / 100km, taking into account the traffic jams in Tbilisi). I will use the local car hires service in other countries on the next trips. RECOMMEND 100%
BMW 218i Cabrio in Cyprus
Everything went great, very nice welcome in the cabin, the car also did not let me down, brought a pleasant experience during the trips, when I come to Cyprus, I will definitely apply to you for a car again раз☺️
Hyundai Tucson in Georgia
Everything went well, the car met the description, was in good condition. The only thing is that I would like to get in touch with the customer in advance. And I had to write and clarify. In general, all is well.
Fiat 500 in Crete
I liked everything, in terms of money and time, as agreed, nothing more. No deposit was taken. The car is old, but there were no complaints about its work. Loved the delivery right to the hotel!
Volkswagen Touran in Montenegro
Hi, you guys have the most pleasant rental I've ever had and the service I've ever used, I'm sure I'll recommend you among friends, a car like a car has no comments, but I appreciate your approach to a client, your level of service and understanding, and for that, you deserve a maximum number of points, 10/10!!
Peugeot 207cc in Montenegro
It didn't go very well. Peugeot was old and broken, but these are trifles. On the second day, it just stopped starting the first time. Started on 20 attempts at best. I called the office, they said that they would change the car only if I came to Budva. I had to quarrel and an hour later they changed the car in Podgorica. They gave me a sedan, I don't remember the brand. I was driving normally, but the belt was broken in the back village
Ford Mustang GT V8 Convertible in the UAE
I wish it were better. There are no questions about the car. I didn’t like two things: 1. We received the car with 10 km of petrol left. We nearly died out while we found a gas station. Upon arrival, I wanted to relax and not to be puzzled where to find a gas station. As a result, we devoted half of the evening to this issue instead of just traveling on business. 2. Delivery of a car - a person is late, it is very difficult to communicate, he does not understand anything and can not get through in any way. We were late for the event due to a delay in submission. Delayed not inspection of the car, namely the arrival of a person. In the end, it wasn't even he who came. To be honest, there is no desire to use the service again. The experience is rather negative than positive. If the fuel policy is principled, they would have warned in advance, I would have paid for a full tank.
Opel Corsa in Montenegro
The lease was in order, the service representative was quite OK, there were no questions for him. In the car itself, the air conditioner did not work (there was no climate control), or rather it worked, but only in the maximum power position - it was noisy to the maximum and blew with the coldest air, and simply did not work at a lower power. It was a noticeable discomfort. The rest is fine, it is quite possible that I will still use your service in the future.
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.