What our users say

Real feedback on rental experience with us

Lesia Ventskivska
Lesia Ventskivska
🇺🇦

Toyota Yaris in Montenegro

Great service! We took a Toyota Yaris in good condition. A small car is great for the roads of Montenegro. The car was driven under the hotel and taken away from the hotel at the expiration of the lease. Everything is very fast and efficient: we contacted online and received a typewriter. There was no need to go anywhere on purpose. There is no need to leave a deposit. No trickery. We are completely satisfied! Thank you!

June 2021
Dmitriy Konstantinov
Dmitriy Konstantinov
🇷🇺

Chevrolet Captiva in Georgia

Hello. We got into a situation that was not quite pleasant .... went to Georgia and did not book a car as the receiving party promised to do everything and find a car cheaper than on the websites .... In fact, it turned out that the owners of the companies did not get in touch as it was the Easter holiday already. We had to urgently look for a car as the hotel in the mountains was already prepaid ... Found this LocalCarHires company, they replied quickly and had a large selection of cars, the prices were optimal for what they offered .... I thought it would be more expensive!)))). As a result, we booked this Chevrolet Captiva, the car was like new (2014 year). Enjoyed the hatch and the bluetooth)))) The car helped helped us a lot on a long journey ... Thank you for the prompt assistance! 😜😜😜

May 2019
Pavel Ignattsik
Pavel Ignattsik
🇪🇪

Chevrolet Cruze in Georgia

everything went perfectly. It’s convenient to book on the website, for this price the car is good. The owner of the car is adequate and punctual.

December 2023
Elizaveta Ryabova
Elizaveta Ryabova
🇷🇺

Toyota Prius Hybrid in Georgia

all was good) car in good condition

July 2022
Mikhail Gurariy
Mikhail Gurariy
UZ

Volkswagen Atlas in the UAE

Atlas was not a Dali santa fe. Everything went well. No complaints from the landlord about the car either

March 2023
Carl Munther
Carl Munther
🇸🇪

Suzuki Grand Vitara in Georgia

We are very happy with our car rent and our whole stay. To count in the service we got when the car didn't start one day, an absolute 5. - Easy to get in touch with. - Very good service even very far away from Tbilisi. - good quality car. - very well kept car. - personal and helpful staff at airport and over phone. Full pot for these once. Used to live in Spain and helped Swedes there finding good rental but it is not always easy. The company we rented from has got recommendation from us both over our web-networks and directly to Wizz that we flew with to Kutaisi.

September 2019
Artūras Porochnavec
Artūras Porochnavec
🇱🇹

Skoda Fabia in Montenegro

Everything was perfect, thanks

August 2021
Wojtek Rosik
Wojtek Rosik
🇵🇱

Suzuki SX4 in Georgia

in general it was ok - we got back our deposit, the only two 'but' is 1. the sprinkler wasn't working 2. we had to pay extra for tyre chains although, we already had them in our calculation so we paid about 20$ extra, which we should, but as it was late evening and we were in rush, we didn't have enough energy to oppose or argue ;)

January 2022
Nikita Ermolin
Nikita Ermolin
🇷🇺

Hyundai Elantra in Armenia

Excellent car rental company in Yerevan. Responsive staff. We ordered a Hyundai Elantra, but this car was already booked, so we went to a meeting and provided a higher class car for Hyundai Elantra. The car Honda Pilot was provided. The car was brought to the entrance by a very polite young man, he showed us everything. We were very satisfied with the service. 👍🤝 All advice.

March 2024
Oleg Koriakin
Oleg Koriakin
🇷🇺

Volkswagen Touran in Montenegro

All was good. An unusual procedure for transferring and returning a car, but everything is very simple. In the distance, clearly in time and at the address indicated by me. In the distance auto Goran quickly gave feedback connection. The condition of the car, in principle, is not bad, it corresponds to its age. I managed all the ascents and serpentines without problems (5 passengers and luggage), although the oil temperature rose significantly on a long rise. In general, the impressions from using your service are very positive, but at first there were some doubts. I saved a lot on rent, although I was embarrassed by the prepayment without a preliminary opportunity to inspect the car. Cons: There was no USB charger for the phone in the car, so more often I had to charge the phone for navigation.

October 2021
Oleksii Titkov
Oleksii Titkov
🇺🇦

Suzuki Alto in Cyprus

Everything went well. Thanks for the service!

April 2023
Oksana Golikova
Oksana Golikova
🇷🇺

Renault Symbol in Turkey

Thank you, everything was wonderful! Next time I will rent again))

July 2023
Pavel S
Pavel S
🇷🇺

Nissan Note in Cyprus

Everything went well. The car was brought and picked up on time, it corresponded to its characteristics, externally and in the cabin it was clean, technically sound. The day before the end of the lease, at the request of the lessor, the car was replaced with a more comfortable one on the same conditions, moreover, he took upon himself the costs for the difference in fuel levels.

September 2021
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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