What our users say

Real feedback on rental experience with us

Andrei Berezkin
Andrei Berezkin
🇷🇺

Peugeot 107 in Montenegro

During our stay in Montenegro with my wife and a small child, we needed a car, because the sights are at a decent distance and a car in this case is an extremely necessary thing. Plus, I had the need to go to Belgrade one day. The person I contacted about the lease was named Goran. Initially, we wanted to rent a Peugeot 107, since it is more convenient to park a small car in resort towns, and the roads in Montenegro are often not wide. When Goran found out that I was going to go to Belgrade in a Peugeot 107, he immediately began to dissuade me from this venture and offered a Peugeot 208 with a diesel engine for the same price, which of course is convenient for driving on serpentines. That's what they decided on. Goran met me at the Podgorica airport, where I arrived, the formalities took about 10 minutes, no deposit was required. We rented a car for 11 days from December 21 to January 1. We are very satisfied with the car, we rode around all the seaside towns, went to the mountains in the Shavnik area. And on the way to Belgrade and back, Peugeot proved to be quite worthy. On January 1, we had a flight to Istanbul, we arrived at the airport by 11 o'clock in the afternoon, parked the car in a guarded parking lot, wrote to Goran. At his request, they simply left the car in the parking lot, the keys were in the lock. We congratulated each other on the New Year and my family and I flew to Turkey satisfied. We are very satisfied with the service, in general there are no complaints on my part, everything is very sincere and clear. Many thanks to Goran.

January 2023
Mykyta Sydorenko
Mykyta Sydorenko
🇺🇦

Peugeot 207cc in Montenegro

It didn't go very well. Peugeot was old and broken, but these are trifles. On the second day, it just stopped starting the first time. Started on 20 attempts at best. I called the office, they said that they would change the car only if I came to Budva. I had to quarrel and an hour later they changed the car in Podgorica. They gave me a sedan, I don't remember the brand. I was driving normally, but the belt was broken in the back village

August 2022
Nizar Noaman
Nizar Noaman
🇦🇪

Mini Cabrio in Montenegro

Everything was perfect. Very easy to meet the car owner. The car was in good condition and very easy drop off at the end. 10/10 over all

August 2022
Vladimir Merkin
Vladimir Merkin
🇷🇺

Subaru Forester in Georgia

The rent went great. We were met, showed and explained everything. There were no problems with the car.

June 2019
Mikhail Golovanov
Mikhail Golovanov
🇷🇺

Toyota Highlander in Georgia

Everything went well, the car is good, polite employee, with whom we were able to agree on a convenient late return time

March 2022
Vladislav Barshauer
Vladislav Barshauer
🇷🇺

Skoda Fabia Combi in Czechia

Everything is fine

October 2022
Semen Morozov
Semen Morozov
🇷🇺

Skoda Fabia in Montenegro

everything went well, thanks. Instead of Škoda Fabia, they gave Škoda Rapid. The only thing was that the usb port did not work in it, and everything else was in good working order.

November 2022
Starikov Nikolai
Starikov Nikolai
🇷🇺

Peugeot 207 in Montenegro

In the end, i've gpt paugeot becauseI could have received it a day earlier. Your site is excellent, I will tell you on the channel Vacation Golden mean in the video. The only one where I was able to get a car quickly and at a good price. Peugeot 307 car, old, more than 200 thousand mileage, but covered almost 1000 km and did not disappoint.

September 2021
Roberta Voronice
Roberta Voronice
🇱🇹

Subaru Forester in Georgia

We rent Subaru forester for a week time. Would say its a best car for not perfect Georgia roads. Everything was excellent for start to finish.

April 2019
Vladislavs Voleine
Vladislavs Voleine
🇱🇻

Peugeot 301 in Crete

Everything went well, very satisfied

July 2022
Vitalii Serb
Vitalii Serb
🇷🇺

Mitsubishi Pajero in Azerbaijan

Everything went perfectly. The car is in excellent condition, they didn’t forget the child seat, they delivered it to the indicated address in a timely manner, they explained all the nuances. Special thanks for your understanding at the time of the delivery of the auto-late, but treated with understanding. Satisfied with the service. We will contact again. Thank you

January 2023
Tengiz Dauev
Tengiz Dauev
🇷🇺

Citroen C4 in Montenegro

All just great ! Great manager, good car, never failed)) Actually a good company, and I will be happy to recommend you

September 2019
Kostiantyn Chernikov
Kostiantyn Chernikov
🇺🇦

Volkswagen Polo in Albania

Ordered a car through the site at night, quickly confirmed. The next day at the specified hour the car was brought under the house, quick paperwork. The car itself was great, clean inside and out. the running gear was also good. I returned the car at the airport. For me it was a wonderful experience renting a car, everything is very fast, convenient and inexpensive) thank you.

February 2024
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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