Everything was great. They didn't have that car available but they have us another one a bit superior. They brought the car to my hotel and the person was nice and could speak English and Spanish I recommend them

in general it was ok - we got back our deposit, the only two 'but' is 1. the sprinkler wasn't working 2. we had to pay extra for tyre chains although, we already had them in our calculation so we paid about 20$ extra, which we should, but as it was late evening and we were in rush, we didn't have enough energy to oppose or argue ;)

1. Pepople from Local Hires told me that This Suzuki will be fine to drive between Mestia and Ushguli. That was not right. I need propoer 4x4 car for this road. 2. The person responsible for collecting a car (Zaili)....He is unprofessional. We supposed to meet 100 minutes before my departure time(on Airport) to collect a car (we made appoinment 1 day before by WhatsApp). I called him at that time. He said he will be in 4 minutes! Finally he arrived 40 minutes before my schedule departure time. It was a bit stressful for me since there was a huge que to safety check. When he arrived , he charged us 5Euro for washing a car. 30 minutes earlier the car was washed by me, and i paid only 1Euro. Car was cleaned in my opinion. I did not have a time to "fight" about 5 Euro. My complain is nothing about a money, it is about to be fair: be on time - it is recommended when we have schedule flights.

Naili

Hello! You can drive this car in Ushguli, as it is a mini-SUV (4v4), if you needed a large SUV, you could get it by making a surcharge, but such a request was not received from you. As for washing the car upon return, this point is agreed upon separately in the conditions. (When returning the car, it must be clean as you received it. If the car is dirty, then a fee of 10 US dollars (or 30 GEL) is charged for the car wash. ( not 5 euros, but the one indicated in the conditions of 30 lari).

What can I say - I rented a car, the confirmation came. In the contract that they sent, the areas where to drive this car is highly discouraged (among them was the area where I was going, but I called back - they said that it is possible if you are careful). Upon arrival, they met me, took me to the car, and then it turned out that for those roads where I was going, it was not very suitable (which turned out to be not such a fiction). What is swinging auto - 2011, mechanics. Check burned, the suspension rattled, wheels of different patterns on the rear axle. I drove about 1400 km on it - everything is fine. I gave the car without question, the deposit was immediately returned to the state of the car, there were no complaints. For this money (in off. Rental more expensive), I would say ok, but those. the condition of the car is certainly alarming, although I think it is +/- the same for everyone there :) They always answered questions, met, took the car :)

Naili

Thanks for your feedback. We did not understand the essence of your claims. We cannot say anything post facto, since we did not receive any claims and notifications about your fears and concerns during the rental. A lit check may have a different nature of origin, from improper operation to poor technical condition of the car, but such claims did not come from you. Precisely, we can only say that all cars are issued only after a technical inspection by our car service, be it 2011 or 2021. If this happens (the check lights up, which happens very rarely), then the main reason is improper operation of the car on serpentine roads and in mountainous terrain (too frequent and abrupt pressing of the brake pedal, etc.) If during the rental you would contact us with a question, we would try to allay your concerns. In any case, the car did not disappoint you (it could not be otherwise) your fears were in vain. We are waiting for you again, in our fleet there are enough cars and we can make a replacement for a car of various modifications and costs.

Everything was great!!!