FAQ on car rentals in Kazakhstan
🛣️ Can I pay extra or make a larger deposit if I don't have enough experience?
Companies usually have strict requirements in terms of experience. Contact us by mail firstname.lastname@example.org and we will try to help you find a car.
💡 We want to find a car at the lowest possible price in Kazakhstan, what is the best way to do this through your website?
You can limit the price range in the search - set the highest possible price that is acceptable for you. Also, when choosing a car in Kazakhstan by price, we recommend that you sort them using the cheapest filter that you will find in the search bar.
🎯 Will the car be available for sure?
Replacement in Kazakhstan is possible in rare cases for an analogue or a class above, while keeping the same conditions.
🚘 Do you have compact city cars in Kazakhstan?
Yes, this category is presented on our website. If you need help finding a car in Kazakhstan, prental let us know via live chat or mail email@example.com.
🌐 Can the rental company or the police in Kazakhstan demand an international driving license?
No, national driving license for rental in Kazakhstan are sufficient.
🛣️ Can the car be brought to any hotel in Kazakhstan?
Yes, when registering a in Kazakhstan rental, you can specify any point where you would like to get a car. The manager of the rental company will bring the car wherever you need it.
👪 Is there a first aid kit in the car or do I need to ask for it additionally?
The rental car is always equipped in accordance with local traffic regulations. If local regulation requires it, a first aid kit will be in the car by default.
👪 All additional mechanisms and equipment provided by the rental company in Kazakhstan?
Yes, each rental company in Kazakhstan has its own set of additional services, insurance, mechanisms, equipment and more. You can see the available options after you go to the page of the car you are interested in on the website.
😋 Where else do you operate, except Kazakhstan?
We operate mostly in tourist destinations. For instance, you can rent a car in Kyrgyzstan, find car rentals in Latvia and Lithuania. Many tourists want to rent a car in Crimea with us. Start typing any location in search and you'll see where we operate.
⚙️ Payment fails when renting a car in Kazakhstan, what should I do?
Describe the problem in more detail through the customer support chat on our website or by email firstname.lastname@example.org. We will understand and solve your problem with car rental in Kazakhstan.
📖 What car categories do you offer in Kazakhstan?
We provide all categories of auto in Kazakhstan. We have cars of all classes from economy to luxury, as well as minivans. Any tourist will be able to find with us a suitable car within their budget.
💵 Can I pay for car rental in Kazakhstan with a debit card?
You can use a debit card, but it is better that the card is personalized (the name of the cardholder is squeezed out) and has 3D Secure verification for payment via the Internet (you can check with your bank).
💳 How long will it take to get the deposit back in Kazakhstan?
The deposit is refunded according to the rental agreement that you sign when you pick up the car in Kazakhstan. This may happen both immediately and within a reasonable period, for example 2-3 weeks, since fines may not reach us immediately.
👨💼 Is it possible to book a car in Kazakhstan if I am 19 years old?
If you have driving experience of a year or more, some car rental companies will be ready to provide you with a car. You can usually check the requirements for the driving experience and age of the driver on the webpage of the car rental company, as well as clarify them via direct messaging the manager or our support.
💵 There are issues with the payment for car rental in Kazakhstan. The card was not issued in Russia, so the standard method did not work out. Is there any way to solve this problem?
Try to pay for the order again, but immediately after clicking the "Pay" button. If it doesn't work, write to us at email@example.com, we'll figure it out.
💳 What is the minimum deposit amount in Kazakhstan?
We have cars that have no rental deposit at all in Kazakhstan.
💵 Can I pay with a card issued in Ukraine / Belarus?
Yes, you can pay for the order with a card of any bank of Visa and MasterCard payment systems.
🚘 Can I rent a minivan in Kazakhstan through you?
Yes, we provide cars of different categories, including Minivans. Put a tick in the Car type filter next to "Minivan" and the system will show you suitable cars available for your dates.
🏷️ Does the price increase if we rent a car in Kazakhstan for a short time?
Yes, the rental price per day can really grow as the car rental period in Kazakhstan decreases. Almost all rental companies adhere to this policy.
⚠️ Why do I need additional insurance in Kazakhstan?
To see what each specific insurance covers, move your mouse cursor over the question mark next to the option name. A tooltip will pop up indicating which risks are covered when ordering this insurance in Kazakhstan.
💳 Is there a large deposit for premium cars in Kazakhstan?
There is not always a direct connection. The amount of the deposit for cars in Kazakhstan will depend on the specific conditions of the rental company. For some premium cars, the deposit may be lower or the same as for middle class cars.
🛣️ Where do company employees meet customers when picking up a car at the airport?
Employees meet customers in the arrivals area. Don't worry, the manager will be waiting for you with a nameplate, so you can easily be found. In addition, you will always have the opportunity to contact by phone specified in the voucher that you will receive after booking a car rental through us in Kazakhstan.
💰 Is there a discount for car rental in Kazakhstan?
The rental price will decrease as the in Kazakhstan rental increases, and it will also be cheaper if you do it in advance.
🛣️ How does the meeting technically take place both during the delivery and during the return of the car in Kazakhstan?
The manager of the rental company in Kazakhstan will meet you at the exit from the arrivals area with a sign, lead you to the car to the parking lot. You will inspect the car on the spot, sign the rental agreement and receive the keys. The return of the car will be carried out in the opposite way.
📖 When an international driver's license be required in Kazakhstan?
We do not know of such cases. In practice, an IDP is not required.
👨💼 If one driver has more than 10 years of driving experience, and the second person drives for less than 2 years, can the latter one be included in the rental?
Typically, car in Kazakhstan rental companies have a minimal diriving experience requirement of 1-2 years. This information can be seen on the webpage of the car rental company or clarified in private messages. Some car rental providers are ready to provide a car for drivers with less than 2 years of experience.
💥 If our trip does not take place due to the fault of the travel agency, can we request the refund of prepayment for car rental in Kazakhstan?
If you cancel your booking more than 7 days before the date of car pick-up, the prepayment will be refunded to you minus a 10% charge. Otherwise, the advance payment for car rental in Kazakhstan will be withheld.
⚠️ What responsibility will the renter of the car have if new scratches appear on the car that is insured under TPL?
Without CDW it will be entirely the responsibility of the renter.
🛣️ Will we meet sharply at the appointed time or could there be a delay in the car pick-up in Kazakhstan?
Usually our rental providers plan their schedule carefully and are not late for meetings with clients. In any case, the rental companies in Kazakhstan have your phone number and in case of any overlaps they will contact you.
👍 Is it possible to find reviews about local partner companies in Kazakhstan you work with?
Of course, on the page of each manager of the rental company in Kazakhstan there will be reviews from customers who previously rented a car from them. Moreover, you can see the average rental rating based on customer reviews near the photo and the manager's name (from 0 to 5).
🏷️ Where is it cheaper to get a car in Kazakhstan: at the airport or already in the city?
In the city, but many companies are willing to deliver cars to the airport cheap or free. Accordingly, you lose almost nothing in price.
🛂 Is there an unlimited period of stay in another country arriving in a ar rented in Kazakhstan?
There are no special restrictions on finding a car abroad. The main thing is that you comply with all the terms of the contract - the company's policy regarding the limitation of mileage, and most importantly - return the car on time.
📌 Can I use DVR in Kazakhstan?
The DVR can be used for personal purposes. But this is very rare on in Kazakhstan roads.
⚠️ How would you recommend handling the insurance issue in Kazakhstan?
We advise you to add at least CDW to your car rental without fail, if it is not included in the rental price and does not come for free. With this insurance you can feel more confident and freer to move on in Kazakhstan roads.
😋 How are you different from other aggregators offering vehicles in Kazakhstan?
Our advantage over competitors' analogs offering cars in Kazakhstan - real photos of cars and customer reviews for each car, which will help you make the right choice. In addition, we are in touch with you 24/7 - contact us in any way convenient for you if you need help.
💁 Can I renew my rental in Kazakhstan at the end of its term?
You can extend your rental in Kazakhstan subject to availability. If necessary, you can do this in agreement with the manager of the rental company or with our support service.
💳 Why is a deposit required when renting a car in Kazakhstan?
The car rental deposit in Kazakhstan is a guarantee for the rental companies that you will return the car without damage and in accordance with the terms of the contract. Upon returning the car, the deposit will be returned to you.
🏷️ May the final rental price in Kazakhstan differ from the one indicated on the website?
No - only if you want to purchase some additional services already on the spot. And so on the site and in the voucher, the current and real price. This is one of the advantages of our in Kazakhstan service.
⚙️ Can I get a car in Kazakhstan without making a reservation on the website?
We usually accept all bookings through the website. But if you have any difficulties, let us know by mail firstname.lastname@example.org or contact us in any convenient way.
👨💼 Why are there restrictions on the age and driving experience, and is there a way to avoid them?
Limitation of age and driving experience when renting a car in Kazakhstan - is a requirement from the insurance companies. This allows them to guarantee sufficient experienceof the driver behind a vehicle's wheel and insures against unwanted risks.
🎯 Is there a guarantee that we will be met at the airport?
If you book a car with the pick-up at the airport in Kazakhstan, the employees of the rental company in Kazakhstan will be waiting for you with a sign in the agreed location. Usually there are no problems with this, so you can safely order a car with delivery to the airport in Kazakhstan.
🛂 What can be asked when crossing the border in a rented car?
No special questions should arise when crossing the border - you need to have a passport, a driving license valid in the country and an insurance policy for the vehicle. The rental managers will better advise you on the details of border crossing in the rented car in Kazakhstan.
🎯 Is there a chance that we will be offered a similar car, and not exactly the one we have chosen?
This probability is minimal - by renting a car through us in Kazakhstan you get exactly the car that you are requesting. In exceptional cases, you can be provided with a car of the same class or higher with your consent.
📌 Are there any traffic rules in Kazakhstan that may surprise a foreign driver?
There are probably no such traffic rules that may surprise in Kazakhstan. If you are interested in something specific, you can always contact us in the support chat or ask the manager of the local car rental company directly.
📄 Do I need to print out the voucher for a car rental in Kazakhstan?
There is no need to print the voucher on paper, but it is better to have it with you at least on your smartphone when you receive the car in Kazakhstan. The rental company will have exactly the same voucher in the office as you.
🛣️ Is there an early drop-off at the airport?
Of course, you can order a car with an early return - just select the time you need in the search and you will see the available cars. As a standard, rentals work from 6-8 am. If you need to return the car even earlier, some companies will be ready to do so outside of working hours for an additional fee, which will be added to the cost of your rental.
🕒 What is your schedule in Kazakhstan?
Our support works for you 24/7. As for the working hours of rental companies in Kazakhstan, which are presented on our website, each of them has its own working hours, which you can find on the manager's page.
💥 What happens if we fail to return the car rented in Kazakhstan within the specified time frame?
Contact the rental agency as early as possible and let us know you are late. Most often, according to the rules of a particular company in Kazakhstan, a delay of 2-3 hours when returning is allowed. Further, there may be a fine that will be withheld from the deposit.
⚠️ Is there full insurance for cars in Kazakhstan?
There is no concept of "full insurance". There is the concept of "Full CDW" or Super CDW, which helps not to think about increased responsibility. Experienced drivers with extensive experience usually save on extra costs. insurance and take the risk of damage to wheels, mirrors, underbody and windshield. To find out what exactly this or that option is insuring, move the cursor to the question mark next to the name of the insurance option.
📖 Are there any car mileage restrictions in Kazakhstan? If so, where can I find this information?
There is no mileage limitation for almost all cars. Only expensive cars can have it. This information is shown on the page of each vehicle and when booking.
🛣️ Is the technical condition of the car checked when renting in Kazakhstan?
The signing of the contract and acceptance of the car in Kazakhstan is preceded by an inspection of the car by the renter. You shouldn't worry too much about this - we cooperate with reliable local car rentals that carefully monitor their cars, and all vehicles undergo regular maintenance.
👪 We need to oder a transfer from the airport to the hotel, can I contact you with this request?
We do not provide transfer services, but most of the cars presented on our website are available to order at the nearest airport. In this case, you can start your journey directly from the airport and save money on the transfer.
💵 What is the time range for making a prepayment for car rental in Kazakhstan?
Advance payment (15-20%) for car rental in Kazakhstan must be paid immediately after booking. The payment link is active for 10 minutes. If you do not have time to pay, the reservation will be deleted and you will need to book again.
📄 Are there cars in Kazakhstan for which a driving license of a different category is required?
On our website in Kazakhstan there are cars and minivans. A category B driving license is sufficient for all cars.
🛣️ What should be done when picking up a car in Kazakhstan?
Upon receipt of the car, you only need to pay the remaining rental amount and sign a car rental agreement in Kazakhstan. Be careful and make sure to read all terms and conditions.
📄 I have a non-Russian driver's license, can I rent a car in Kazakhstan through you?
Yes, sure. Our service in Kazakhstan is available to citizens / drivers license holders of any country. But we recommend that you clarify whether you need a national driving license or an international driver's license with us in support, based on your citizenship.
📌 Which driving licence will I need to present if we run into traffic police officers in Kazakhstan?
If you come across a traffic police officer in Kazakhstan, you will need to present the rights for which you rented a car and whose number is indicated in the contract.
🌐 Can I use an international license instead of a national one to rent a car in Kazakhstan?
No, international driving permit in Kazakhstan by itself is invalid.
💡 What cars should you consider for a trip to the mountains in Kazakhstan?
For a trip to the mountains, we advise you to choose cars with a capacity of at least 1.6 liters on the car and at least 1.4 liters on the mechanics. More often clients in Kazakhstan choose diesel cars for such trips. But first of all, be guided by your own preferences.
🛣️ Does the car rental company determine the exact time of picking up and returning the car in Kazakhstan?
No, when booking through us, clients themselves determine the time of collection and return of the car in Kazakhstan. In the search, select the time that suits you and you will see all the cars available for your dates and times.