What our users say

Real feedback on rental experience with us

Maksym Romov
Maksym Romov
🇺🇦

Peugeot 308cc in Montenegro

I really liked it. Convenient and fast. I liked that there was no need to leave a deposit. The only thing - it was not written that the windshield is cracked

October 2021
Pierre Burny
Pierre Burny
🇧🇪

Lada Niva in Armenia

All went well. The car was delivered at the right time and right place. Car was ok and the paperwork went smooth. One little thing: do not say 'see you at the meet and greet for the return @ Yerevan airport' But be more precise: at the car rental return meet and greet. 'cause it is not the same spot. Cheers.

April 2023
Sandeep Negi
Sandeep Negi
🇦🇪

Hyundai Tucson in Georgia

It was a great service ad expereince.

December 2022
Naira Karapetian
Naira Karapetian
🇦🇲

Toyota Prius in Georgia

The car is in perfect condition, all

June 2023
Filippo Lanfranchi
Filippo Lanfranchi
🇮🇹

Volkswagen Golf in Albania

Everything was good, the car was in non-optimal state but it was working

August 2023
Valerii Vepryk
Valerii Vepryk
🇺🇦

Hyundai I30 in Montenegro

I was very pleased, the pros: I was met at the airport with a sign, the car was parked 20 meters from the exit from the airport, it was clean as requested, the whole procedure was completed in five minutes. I drove almost the entire coast from Kotor to Ulcinj and to the lake in the mountains, only about 600 km. The car is soft, stable on the road, the engine capacity of 1.6 is sufficient, the narrow and winding road will not allow you to drive fast. Disadvantages: poor illumination of the dipped beam, it was difficult to see in the tunnels and the foglights had to be turned on, for which the police stopped on the first evening, threatened with an official fine of 90 euros, agreed on the spot for 20 euros. When the car was handed over, I was warned that the fog lights cannot be turned on, but I did not think that it was so serious. Accepted the car without any questions or delays, superficially examined, returned the deposit of 100 euros and that's it.

September 2020
Stijn Appeltans
Stijn Appeltans
🇧🇪

Nissan Note in Albania

Arthur 👍 5 stars 👍👍👍👍👌

July 2023
Alexander Vtorov
Alexander Vtorov
🇷🇺

Renault Clio in Montenegro

everything went perfectly

August 2022
Konstantin Shalomov
Konstantin Shalomov
🇷🇺

Renault Megane Cabrio in Montenegro

Thank you, everything went well. Polite driver, good car. I liked everything

August 2019
Anton Luzin
Anton Luzin
🇲🇪

Renault Clio 4 in Montenegro

Instead of Clio, they gave Skoda Fabia. Everything went perfectly. The only wish is to drive the car with a full tank, so as not to adjust the refueling liter to liter.

April 2023
Hamzeh Mirani
Hamzeh Mirani
🇮🇷

Mercedes-Benz B200 in Georgia

I rented this car through the site "localcarhires.com" and I'm happy.The car was delivered at the specified time and everything was done accurately.

October 2019
Pawel Mielianiec
Pawel Mielianiec
🇵🇱

Skoda Fabia Combi in Montenegro

Everything was perfectly fine, car was clean, no issues with booking.

July 2022
Javid Salimzade
Javid Salimzade
🇦🇿

Toyota Prius in Georgia

Everything went perfectly! Even better than I expected.

August 2021
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Frequent Questions

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What does “Pending” status mean?

We still have to confirm the availability of the vehicle with the rental Provider. Once confirmed, we will send a confirmation right away.

Where do I find status of my booking?

Check the status of your booking on your Bookings page (you will automatically be redirected there after you make a booking with us).

What is a Voucher?

The Voucher is a rental confirmation used to show that you have booked and pre-paid the vehicle. It contains delivery instructions, rental conditions and contact details of both client and a rental provider

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email when your car rental gets confirmed. You can also download it from your Bookings' page once the booking has been confirmed.

What does “Denied” status mean?

Unfortunately, the rental provider could not confirm the availability of the requested vehicle. We will contact you shortly to discuss alternative options. If you are not happy with them, you can cancel your booking. Prepayment will be returned to your account in up to 10 calendar days (depending on your bank).

How long do I have to wait for my booking confirmation?

In most cases bookings are confirmed within a few hours, but sometimes it can take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone’s property, while you’re driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by the law. TPL does not cover any damage to the driver’s own rental car. Nor does it cover theft of the car.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (so it’s your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW you won’t have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, under body, roof, keys, locks and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits the your liability in the event that rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren’t covered by the standard CDW, such as windows, wheels or tires. They may also reduce the Security Deposit and/or Excesss so you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car and not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at time of booking. Such cars will be tagged "or similar" next to the make and model with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they may NOT guarantee a specific car model (late returning, last moment damages). Due to changeable circumstances you may be provided with a close model from the same class of cars.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read rental conditions of the agreement carefully and make sure you understand and agree to them.

My flight time has changed

If your flight time or number has changed, you should provide actual information to the rental provider as soon as possible.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at time of pick up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

What should I check on drop-off?

Make sure that supplier representative signs off the drop-off (ensure that rental agreement is signed off by the supplier).

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

Can I return the car later?

If you can’t return your car at the agreed drop-off time, inform the rental provider. It might be possible to return vehicle slightly later than agreed.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver need to be be present at pick-up, possess their documents and be registered in the rental agreement.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You have to inform the rental provider about crossing borders, otherwise your insurance may become invalid. Ask advice on the driving territories/countries you plan to visit.

How can I leave a review after rental?

Go to your Bookings page after rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow investigate the matter.

Can i get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration is over a certain amount of days.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What is the difference between Security Deposit and Excess?

Security deposit is an amount usually consisting of an Excess and a cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An excess is an amount of money up to which you will be responsible in the event of damages to the car.

When will Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is a Security Deposit?

Rental providers cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, parking / speeding tickets / fines, and the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The rest 800 EUR would be covered by insurance policy. Excess amount for each car is found inside agreement with the rental provider.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before No-refund period, your prepayment will be fully refunded.

How do I modify my booking before rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

Got questions?

Feel free to ask and we'll reply within 2 hours.

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