What our users say

Real feedback on rental experience with us

Peter Szabo
Peter Szabo
🇵🇱

Toyota Auris in Montenegro

it was ok, the car was already waiting for us, it was in quite good condition, communication was good with the owner, we are satisfied with the rental.

August 2023
Maxim Trubachenko
Maxim Trubachenko
🇺🇦

Peugeot 307cc in Montenegro

Despite some challenges with the car (Peugeot 307cc had some issue with the gear), the service was immaculate: 24/7 support, quick resolution of the questions, flexibility with the payment. On top of that, it was a real pleasure to communicate with the guys, as they were really positive. Giving them 5/5 review.

September 2021
Aliaksandr Makarevich
Aliaksandr Makarevich
🇧🇾

Hyundai Tucson in Georgia

Everything went well, the car met the description, was in good condition. The only thing is that I would like to get in touch with the customer in advance. And I had to write and clarify. In general, all is well.

January 2020
Alexey Baryshnikov
Alexey Baryshnikov
🇷🇺

Fiat Egea Multijet in Turkey

Comfortable. Met, taken to the office, given the car, after the lease was taken to the airport. There was a bad wheel, it broke on the road, I had to buy other tires, the money was reimbursed. Otherwise, no complaints, everything is fine.

May 2023
Pavel Veselov
Pavel Veselov
🇷🇺

Nissan Note in Cyprus

We rented a Kia soul, originally booked a Nissan Note, but when we arrived and called to pick it up, we were told that Nissan had an accident, so there will be another car. We were met at the airport, though a little late, we waited 15 minutes. We quickly arranged everything, described the existing damage and we left. The car never failed in 2 weeks, we skated around 1000 km. Delivery at the airport was also, everything was fast, the car was examined, the keys were returned, no complaints.

August 2021
Stanislav Baibarza
Stanislav Baibarza
🇺🇦

Citroen C4 Grand Picasso in Montenegro

We rented a car on this site in August 2023, which we have never regretted! The car was delivered with a slight deviation in time due to traffic jams about what the driver reported in real time coming out all the time on the phone! We ordered a Citroen for 7 people, after payment reported that the car in the service and offered for the same money Mercedes Vito, which is very pleased!In the car was a booster and a child seat, as we were traveling with two children 3 and 8 years old, which we reported in the questionnaire! Acceptance and transfer of the car was as fast as possible and without problems! The whole family was very satisfied after such a vacation, because to be in Croatia and see all of its true beauty without a car is not real!We took the car for 4 days, on the penultimate day there was a small malfunction that we immediately reported to the lessor! Despite the fact that it was a day off and already evening, we immediately got in touch and offered technical inspection the next day, asking whether we can deliver the car or they will come in the morning and do the inspection, we refused the inspection and the next day in Podgorica handed over the car without any problems!We rented the car in Sutomore and handed it over in Podgorica, because from there we had a bus home! I would like to thank the lessor and his team in the rapid provision of services and in the maximum simplification of this process! Next time we visit Croatia, we will definitely turn to you! Thank you very much for a great vacation and a lot of positive emotions!!!!!.

August 2023
Marat Mansurov
Marat Mansurov
🇷🇺

Volkswagen Golf Cabrio in Cyprus

Took a long time to choose where to rent a car. Found this VW Golf cabriolet from Yannis for hire at a very attractive price. I wrote him a message in which asked all my questions, Yannis reacted very quickly to this! He called me and told me everything that I was interested to know. After that, all doubts disappeared and I reserved the car by making an advance payment, stating the flight number with which we arrive. At the appointed time, Yannis was already waiting for us with a sign at the airport and the car was ready to drive! The whole process took no more than 10 minutes and we drove our convertible under the rays of the warm Cypriot sun. Over a week, more than 1000 km were run over., Of which there are quite a lot of crazy mountain serpentines, where there is a turn at a turn, ascents, descents, etc. the car did not fail! With the delivery of the car it was all as simple as when it was received. Thank you very much for this great car, responsiveness and an excellent approach to business, Yannis, your convertible greatly improved our trip! Now, when in Cyprus, will only rent from you! With respect, Marat Mansurov.

February 2020
Volodymyr Gulyanytskyy
Volodymyr Gulyanytskyy
🇺🇦

Mazda Demio in Cyprus

Mostly - everything went well - there were no difficulties. In fact, I got a Mazda - and it was a little "tired". I had to carry one suitcase in the cabin ((( In principle, the company from which I took the car is sane, adequate, they warned in advance that the Nissan had technical problems and immediately offered to replace the Mazda, and this is a huge plus. Well, the car park would be fresher

November 2021
Vitaliy Shemyakin
Vitaliy Shemyakin
🇷🇺

Subaru Forester in Georgia

Everything went well, the car was delivered on time and picked up at a convenient time and place for us. A couple of moments that upset me a little, but not for long: 1. They filed a Subaru Crosstrek car. 2. The interior of the car was dirty (I had to spend time on a little cleaning, as it was unpleasant to be in such a dirty car) in general, satisfied with 9 out of 10

August 2022
Ramil Sarsengaliyev
Ramil Sarsengaliyev
🇷🇺

Subaru Forester in Georgia

All perfectly! There were problems with the first car due to an incomprehensible noise in the area of the wheel. But the car was immediately replaced with another Forester. There were no problems with her. Everything works. The air conditioner also worked great, which helped out in the heat. The car is quite roomy for our family, despite the large bags.

August 2021
Oleg Mukhin
Oleg Mukhin
🇷🇺

Seat Ibiza in Montenegro

There was another car, everything is fine

July 2021
Carl Munther
Carl Munther
🇸🇪

Suzuki Grand Vitara in Georgia

We are very happy with our car rent and our whole stay. To count in the service we got when the car didn't start one day, an absolute 5. - Easy to get in touch with. - Very good service even very far away from Tbilisi. - good quality car. - very well kept car. - personal and helpful staff at airport and over phone. Full pot for these once. Used to live in Spain and helped Swedes there finding good rental but it is not always easy. The company we rented from has got recommendation from us both over our web-networks and directly to Wizz that we flew with to Kutaisi.

September 2019
Mykola Miroshnyk
Mykola Miroshnyk
🇺🇦

Toyota Yaris in Montenegro

Toyota was not there, they offered Skoda fabia automatic or rapid automatic, at the appointed time 2 cars arrived to choose from, the cars were in good condition, we chose Fabia, I liked everything. Car return - everything is excellent and convenient

October 2021
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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