What our users say

Real feedback on rental experience with us

Anastasia Kat
Anastasia Kat
🇷🇺

Volkswagen Jetta in Georgia

Everything went perfectly. Loved the car, clean, comfortable It was only because of weak English that it was difficult to discuss the details of the reservation, but this is our problem Thank you very much!)

August 2019
Antoni Awramienko
Antoni Awramienko
🇵🇱

Ford Escape Hybrid in Georgia

I rented Ford Escape. The car was in a good condition and very reasonable price. The owner was kind and helpful. The car matched my expectations and enabled us to drive on difficult Georgian roads.

September 2022
Andrei Berezkin
Andrei Berezkin
🇷🇺

Peugeot 107 in Montenegro

During our stay in Montenegro with my wife and a small child, we needed a car, because the sights are at a decent distance and a car in this case is an extremely necessary thing. Plus, I had the need to go to Belgrade one day. The person I contacted about the lease was named Goran. Initially, we wanted to rent a Peugeot 107, since it is more convenient to park a small car in resort towns, and the roads in Montenegro are often not wide. When Goran found out that I was going to go to Belgrade in a Peugeot 107, he immediately began to dissuade me from this venture and offered a Peugeot 208 with a diesel engine for the same price, which of course is convenient for driving on serpentines. That's what they decided on. Goran met me at the Podgorica airport, where I arrived, the formalities took about 10 minutes, no deposit was required. We rented a car for 11 days from December 21 to January 1. We are very satisfied with the car, we rode around all the seaside towns, went to the mountains in the Shavnik area. And on the way to Belgrade and back, Peugeot proved to be quite worthy. On January 1, we had a flight to Istanbul, we arrived at the airport by 11 o'clock in the afternoon, parked the car in a guarded parking lot, wrote to Goran. At his request, they simply left the car in the parking lot, the keys were in the lock. We congratulated each other on the New Year and my family and I flew to Turkey satisfied. We are very satisfied with the service, in general there are no complaints on my part, everything is very sincere and clear. Many thanks to Goran.

January 2023
Tomas Uhrin
Tomas Uhrin
🇸🇰

Subaru Forester in Georgia

Rent without problems- no hidden fees, no surprises except we got better car than what we booked but for the same price.. the owner speaks little english but is nice.. communication with his wife on WhatsApp was easy, though. If we had some question, we could text them anytime. Recommend ! Tomas Uhrin

October 2019
Evgenii Sentiakov
Evgenii Sentiakov
🇷🇺

Nissan Note in Thailand

Everything went great for us. The car never failed, I received and returned the car at the office. There were no problems or delays. I was surprised that the 1.2l engine was enough for any hill. The trunk is quite roomy.

November 2023
Dmytrii Varlamov
Dmytrii Varlamov
🇺🇦

Fiat Qubo in Crete

all was good! there were no problems! everything is super! thanks

October 2021
Frédéric Jenquin
Frédéric Jenquin
🇧🇪

Dacia Duster in Morocco

Everything went fine. I got correct information before my arrival via WhatsApp. Somebody was waiting for me just outside the airport. Véhicule was as expected. No negative point to mention. Return at the airport went smoothly. Regards

January 2024
Jason Konigsberg
Jason Konigsberg
🇬🇪

Nissan X-Terra in Georgia

The car ran well and we had no issues. It was easy to coordinate a pick-up and drop-off in Tbilisi. Although the car is older and has a lot of mileage, it seems well maintained and it was perfect for what we wanted. We were really happy to see that the Xterra had some really good tires. The tires had a lot of tread left and the tires are meant for off-road vehicles. This was really important. We needed a good four-wheel-drive vehicle and that is what we received. It was nice to have the option for 4wd Low for very steep hills. We took the car on the road to Tusheti and had no issues. I would not recommend an all-wheel-drive vehicle for this such as Subaru. It was nice to have a real 4wd and also the more horsepower of the Xterra compared to some Pajeros. The car made a few noises, but it didn't bother us as it is an older vehicle and the performance was unaffected. Overall very satisfied with the car and the service!

August 2021
Vladimir Maksimov
Vladimir Maksimov
🇷🇺

Skoda Rapid Spaceback in Czechia

There were no problems with renting. The car was brought to the hotel, clean and with a full tank. The landlord was always in touch. Took the car at a convenient place for us. Regarding the car: the check caught fire, but no breakdowns came out. We reached the place safely and returned the car. It is a pity that the coronavirus and the closure of the borders introduced their own adjustments, did not ride a lot ((

March 2020
Anton Kouznetsov
Anton Kouznetsov
🇮🇱

Mitsubishi Outlander Asx in Georgia

Everything was fine. On the search for cars, not everyone has written what kind of tires are worth, can I change the wheels for winter tires? We took the car in the winter so it was the most important point.

March 2021
Eduard Skripnikov
Eduard Skripnikov
🇪🇪

Mercedes-Benz A180 cdi in Montenegro

Everything was fine, but the car was not picked up on time, I had to leave it in the parking lot near the hotel.

June 2022
Ilya Dobretskiy
Ilya Dobretskiy
🇨🇭

Toyota Yaris in Montenegro

Everything was perfect! However I taken Opel corsa, not Yaris. The car was good and the guys were very helpful. Thank you🤝

April 2023
Ivan Dvornikov
Ivan Dvornikov
🇷🇺

Volkswagen Touran in Montenegro

Thank you very much for the service and for the car. We went to Trebinje from Budva for shopping and beauty to see with the family. Communication with Christina is very pleasant. Before that, there was a sad experience of trying to rent a car, so I discussed a lot in advance and everything went well in the end)) On 02/11/23, the car had a little over 100,000 km on it, which seems very strange for its year of manufacture. The car was delivered a little late, but then when I returned, I myself was late, so no complaints)))) Diesel on the machine is very pleasant rides on serpentines. We got an average consumption of about 5.8l. / 100 km., which is generally good for a car of this size. Pros: - good service when communicating with the owner - large and spacious car for 4-5 people with a large trunk and good visibility - the diesel is economical, and the DSG shifts gears quite adequately. The box also has a manual gearshift and a sport mode. - of course the price. We booked a car a month before the trip and the car itself came out 35 + 10 international insurance for traveling abroad + 1 for a chair 9-18 kg. + 1 per booster Cons (subjectively): - nevertheless, the delivery of the car was slightly delayed, and because of this we left about 20-25 minutes later than planned - the car is low (although it is noticeably higher than the Golf 6, which we also drove here), so it is very careful on bumps. I'm just used to higher cars. But this cannot be called a direct minus, because. I myself chose this car and knew that it was not an SUV))) - the steering wheel is very worn. On the steering wheel, there is a feeling that the mileage is not 100 t.km., but all 600 t.km.))) - already before handing over the car to a company representative, when I was cleaning the cabin, I saw that the rear climate control was broken. All the minuses are very nominal and did not greatly affect the positive impression of using the car. Therefore, I definitely recommend both the company and this car. Especially for 35 euros per day)))

February 2023
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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