What our users say

Real feedback on rental experience with us

Simone Slegers
Simone Slegers
🇳🇱

Renault Captur in Montenegro

Everything was perfect. The car and also the man who brought the car. He was very nice and helpfull. Thank you. Regards Simone

August 2023
Aleksandr Salnikov
Aleksandr Salnikov
🇷🇺

Lexus Gx470 in Georgia

These guys have worked perfectly! Booked a car from the Russian Federation, we wanted a BMW, but for some reason, they replaced it with a Lexus, they called in advance, and we agreed. So everything was OK! Prices are more than loyal! Thanks to you! The car is in excellent condition! pleased us all those days!

May 2019
Vitaliy Garazha
Vitaliy Garazha
🇺🇦

Peugeot 307cc in Montenegro

Things are good. The lease was quick and easy. surrender is easy too. The price is adequate. The car is in good condition. There were no problems. The only thing is that after 2 km I ran out of gasoline. They handed it over to me with an empty tank. And it was necessary to immediately look for a gas station. Consider this before renting out so that you have a full tank. My relatives will also rent a car in Budva in September. And I will come to Podgorica again in November. Therefore, I will book the car again.

August 2021
Victor Troegubov
Victor Troegubov
🇷🇺

Mitsubishi Pajero Io in Georgia

We took Mitsubishi Pajero Io for trips in the mountains. In the most difficult places, four-wheel drive was turned on, and the car did not fail anywhere. Everything about the delivery and delivery of the car was very clear and convenient. Manager Avtandil is a true professional in his field. He gave useful advice on the route, and also helped to solve all the problems we had. In addition, he speaks excellent Russian.

October 2021
Anna Soloncheva
Anna Soloncheva
🇷🇺

Renault Symbol in Turkey

We used a Renault Symbol car in May 2023 for 3 days. At the airport I met the manager, together with him we drove to the office, where we processed the documents and gave the car. The friendly manager told the basic rules, communicated in English and with the help of an online translator. Everything was clear. The car is clean, comfortable, everything is in order, manual transmission, no complaints. During the lease, there were no troubles, the police did not stop. We returned the car to the office early in the morning at no extra charge (we were warned in advance that we had an early flight), the same manager took us to the airport. I liked everything, thank you very much for the service!

May 2023
Ivan Rudakov
Ivan Rudakov
🇷🇺

Audi A3 in Montenegro

Everything went perfectly. The owner replaced the Audi A3 with a newer Volkswagen Turan leaving the price as for the Audi. Everything went perfectly. Getting a car in 10 minutes, returning even faster. I recommend both the site and the car owner.

December 2022
Roman Maksimov
Roman Maksimov
🇷🇺

Renault Megane in Montenegro

Loved everything, the car is just as pictured 👍

October 2023
Anna Ermakova
Anna Ermakova
🇷🇺

Toyota Camry in Georgia

I rented this white BMW x5 for a trip to Kazbegi for a couple of days and was very pleased, the car drives smoothly, without complaints and is convenient for traveling at long distances and to the mountains especially, because the sedan car would not be very comfortable, especially when a girl is driving )) in addition, I easily climbed to the top where the Holy Trinity Church is located, which was also easy) many people are scared to drive to that direction themselves, but I can definitely say that there is no problem)

August 2019
Artūras Porochnavec
Artūras Porochnavec
🇱🇹

Skoda Fabia in Montenegro

Everything was perfect, thanks

August 2021
Massimiliano Martelli Bonessi
Massimiliano Martelli Bonessi

Mitsubishi Pajero Io in Georgia

All OK thanks. Next year I will cane back, I will go in Georgia and Azerbaigian.

June 2019
Aleksandr B
Aleksandr B
🇷🇺

Skoda Fabia in Montenegro

Everything was good - the responsible center, the car was great. The main advantage of this car is its compactness, which allows you to park it anywhere.

May 2023
Yuriy Silyuk
Yuriy Silyuk
🇧🇾

Suzuki Grand Vitara in Georgia

In principle, everything was fine, the price was right, the car was waiting, but there were a couple of questions - it was difficult to find the office (there was no sign on the building), as far as I could read the Georgian papers, the year the car was made was not 2008, but 2006, and the most unpleasant thing – it had a burnt beam light bulb.

August 2019
Mykyta Nahornyi
Mykyta Nahornyi
🇺🇦

Skoda Fabia in Montenegro

Everything was great, I liked it very much!

June 2021
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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