What our users say

Real feedback on rental experience with us

Christina Hess
Christina Hess
🇩🇪

Mitsubishi Pajero Io in Georgia

Everything went very well. Irakli met me at the airport to hand over the car and explain everything to me. The car was as described and fitted our needs and communication with the rental company was smooth and possible at all times. If I may make 2 suggestions for improvement: 1. It would be great to be able to pay the whole bill via card or online transfer, 2. I would find it better, if the car tank was full when received and would be handed back full as well. Otherwise everything was great, thanks again! When I come back to Georgia I'll rent again with you. :)

August 2019
Atul kumar Yadav
Atul kumar Yadav
🇦🇪

Subaru Crosstrek in Georgia

Whole experience was smooth and hassle free. Things were very much in time and place. Superb experience

July 2022
Monika Kowalska
Monika Kowalska
🇵🇱

Peugeot 208 in Montenegro

I get Clio 3 instead of Peugeot 208 😉 but generally everything was great

September 2023
Aleksei Dolbiev
Aleksei Dolbiev
🇷🇺

Subaru Forester in Georgia

Everything went great! On the positive side, convenient delivery of the car to the place and time ordered, quick acceptance, normal condition of the car, cleanliness, quick delivery at the airport, all without collateral and other burdens. From some remarks on the condition of the car - beating of the steering wheel and vibration with a beating at a set speed. In principle, it does not affect the driving too much, absolutely not critical indeed. Hatch was a super bonus in the car for the kids. I will definitely use your services next time! Thanks!

June 2019
Tomass Vilciņš
Tomass Vilciņš
🇱🇻

Toyota Camry in Georgia

Car was provided in good condition, clean and tidy. Great Car, Great Service, Very Polite staff, recommend to everyone.

October 2022
Dmitriy Konstantinov
Dmitriy Konstantinov
🇷🇺

Chevrolet Captiva in Georgia

Hello. We got into a situation that was not quite pleasant .... went to Georgia and did not book a car as the receiving party promised to do everything and find a car cheaper than on the websites .... In fact, it turned out that the owners of the companies did not get in touch as it was the Easter holiday already. We had to urgently look for a car as the hotel in the mountains was already prepaid ... Found this LocalCarHires company, they replied quickly and had a large selection of cars, the prices were optimal for what they offered .... I thought it would be more expensive!)))). As a result, we booked this Chevrolet Captiva, the car was like new (2014 year). Enjoyed the hatch and the bluetooth)))) The car helped helped us a lot on a long journey ... Thank you for the prompt assistance! 😜😜😜

May 2019
Karol Kulik
Karol Kulik
🇵🇱

Toyota Yaris in Montenegro

it was very good the owners were very nice and even though I manage to scratch it we agreed on certain sum without any problems. We were satisficed in general

June 2022
Yurii Voloshaniuk
Yurii Voloshaniuk
🇺🇦

Toyota Yaris in Crete

I received the car quickly, but instead of Toyota Yaris was Fiat Tipo 1,6 diesel. Mileage 48 thousand, in very good condition. I liked everything, especially the consumption, less than 5l/100km.

September 2023
Denis Filippov
Denis Filippov
🇲🇪

Renault Megane in Montenegro

Good car. Brought on time. All liked it. I have recommended it to my friends and they are also satisfied.

January 2023
Dmitry Shamalyuk
Dmitry Shamalyuk
🇺🇦

Skoda Rapid in Montenegro

Everything went perfectly! The car was new and clean, we were very satisfied! Thank you.

July 2021
Anton Kouznetsov
Anton Kouznetsov
🇮🇱

Mitsubishi Outlander Asx in Georgia

Everything was fine. On the search for cars, not everyone has written what kind of tires are worth, can I change the wheels for winter tires? We took the car in the winter so it was the most important point.

March 2021
Selin Kalkir
Selin Kalkir
🇹🇷

Peugeot 207 in Montenegro

I was very pleased to rent this vehicle. They met us at the airport. The fuel tank of the vehicle was full and the best thing is that they do not take a deposit because other rental companies may block your credit card for a higher amount than the rental price. Moreover, it is the most affordable price. We had no problems with the reservation. I definitely recommend it.

August 2023
Artem Mliyukov
Artem Mliyukov
🇷🇺

Mitsubishi Pajero Io in Georgia

Having rented a car, I was satisfied, the car was in good condition, the execution of the contract and the return of the car was easy and not forced, the people with whom I had to conduct business were polite and friendly. The only thing is that it would not be bad to introduce a memo for your clients, in which it will be written about the peculiarities of traffic rules in Georgia, that there are cameras everywhere, what the police especially pay attention to, where you can drive out and where not, at least a little, it would help exclude fines, otherwise we had to pay for those violations that are few in which countries are violations - the Congress in the wrong place, near the Tbilisi Sea. There was a fork and there were no signs.

October 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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