What our users say

Real feedback on rental experience with us

Olga Shulaeva
Olga Shulaeva
IO

Ford Mustang GT V8 Convertible in the UAE

I’d say the experience was a bit painful as they’ve provided the other car instead and we’re waiting for it for more than 2 hours. But we understood that that was due to the driver got collision on the way to the meeting point, hence, they had to assign another car. Also, the documents were provided at time of the car return, which was a reason we’ve been a bit nervous during the day if we’re protected at all and the rent agencies services are legal. Finally, we’ve been told that the deposit will be returned in 21 working days which is kind of non sense for us - from our experience it come back in 14 calendar days as a maximum.

November 2022
Uula Hursti
Uula Hursti

Chevrolet Cruze in Georgia

The rental process was fine at the beginning although we were a bit worried about the car being driven 350000km and some maintenance lights were on. After six days the car broke. Water cooler tank hose got disconnected from the engine and we got zero help from Irakli or agency. Luckily a local guy made the car move again, but after a while this happened again. This is where the show began and Irakli started his act to rip off our money. It should be stated that we were told (and had written contracts) that the car was fully insured. He lied at every point possible starting with the agency. He told them that we drove somewhere forbidden thus broke the car. They bought this with no hesitation without caring about our navigation data. He lied about car evacuator that we had lost his car. We paid for evacuation and he got his car, but he made us believe the car was lost. We arranged a meet around midnight 7 hours before our flight back. He took us to deadend alley with his friend and started threatening us to pay for his car engine. Should be said here that he promised to take care of everything if we pay for the evacuator. In common sense this evacuator should have been paid by Irakli because the problem was clearly because of poor maintenance. We were forced to promise to go to atm and pay him 500usd. At the atm he locked our luggage into trunk. We called police. After police came we got the confirmation Irakli got his car but had lied us about it. We have no idea about the conversation that happened between him and the police, but we ended up paying this 500 just to get to our flight. This car dealer is a fraud and should never be trusted in any kind of business.

July 2023
Artem Petrov
Artem Petrov
🇷🇺

Renault Duster in the UAE

Ordered a Renault Duster 4x4 for the day, but in fact brought 2008 Peugeot monopride. The car is fresh, no deposits were asked for, I didn't catch any fines during the day. There were some minor hiccups with the delivery of the car (the driver was late), but fortunately everything went well. Thank you very much to TakeCars and Rodi's team! I will use them again!

February 2024
Kirill Shadrin
Kirill Shadrin
🇷🇺

Suzuki Celerio in Mauritius

Everything is great, except that I scratched the disk and bumper and parted with 300 euros ))) but this is personally my fault. Otherwise everything was fine: met me at the airport, drove me to the place, signed the contract. I checked back at the airport, near the gate

February 2024
Dremliuk Sergii
Dremliuk Sergii
🇺🇦

Mercedes-Benz E200 Cabrio in Montenegro

The car was delivered to us on time directly to the hotel. Very good customer support. Everything went perfectly!

July 2021
Denis Tishagin
Denis Tishagin
🇷🇺

Fiat Ducato in Czechia

Everything went super! Well done guys, I didn’t have any cash with me, so an hour later they brought the terminal, the car was clean, everything went fine !!!! The deposit was returned immediately, it is generally a rarity !!!! Really well done guys !!!

September 2019
Andrej Galcenko
Andrej Galcenko
🇨🇿

Toyota Prius in Georgia

Our family of three rented a Toyota Prius Hybrid car from July 14 to July 30, 2022. The owner of the car - Tengiz drove the car from Tbilisi to Kutaisi airport at no extra charge. The car is not new, but fully serviceable and corresponds to the description. The machine is in good technical condition with low fuel consumption (Hybrid). I was somewhat surprised that we did not sign any documents, that is, nothing at all! It was said that everything would be recorded electronically. But where can I see everything, I did not understand. The passport and driver's license were photographed on the phone of the owner of the car and that's it. For rent for 16 days, we paid 1200 GEL + 200 GEL returnable deposit, which, in terms of dollars, came out to about 27 dollars a day. Taking into account the fact that in Georgia in July the high season, we can say that this is for nothing. For the entire time of the holiday, we traveled around half of Georgia and got two fines - turning in the wrong place (20 GEL) and speeding (50 GEL). Of all the documents for the car, we had only a plastic card - a technical passport. The presence of only one document did not raise any questions for the police. No one asked for a green card, no car lease, no insurance. I don’t know how it works in Georgia, but apparently it works somehow. )))) In Europe, I would already have problems, but here everything is fine. Miracles. I would like to express my gratitude to Tengiz for meeting and seeing us off on time, and for helping us quickly pay the fines at the Kutaisi airport. I wouldn't have made it without his help. We liked everything. We definitely recommend the owner!

July 2022
Ramil Sarsengaliyev
Ramil Sarsengaliyev
🇷🇺

Subaru Forester in Georgia

All perfectly! There were problems with the first car due to an incomprehensible noise in the area of the wheel. But the car was immediately replaced with another Forester. There were no problems with her. Everything works. The air conditioner also worked great, which helped out in the heat. The car is quite roomy for our family, despite the large bags.

August 2021
Godarenko Gleb
Godarenko Gleb
🇷🇺

Nissan Altima in the UAE

Everything went well. The car was brought on time. The condition of the car was also decent.

January 2024
Jan Kłosiński
Jan Kłosiński
🇵🇱

Citroen C4 in Montenegro

it was a really nice experience, the pickup of the car (and all the rules related to the rental itself) were quite simple, the car was in good condition, nothing broke down and everything went smooth. If i were to reccomend it to someone else, I think I would with no hesitation 😁😁

September 2023
Krzysztof Reszka
Krzysztof Reszka
🇵🇱

Dacia Logan in Morocco

I recommend renting. everything went smoothly. good contact with the car renter. we were pleasantly surprised by the professionalism of the rental in Marrakech :-)

January 2024
Valeriya Ryakhovskaya
Valeriya Ryakhovskaya
🇷🇺

Mercedes-Benz A180 cdi in Montenegro

Instead of paid Mercedes drove Renault Clio !! For the same money .. but otherwise everything is fine

August 2019
Adam Waryan
Adam Waryan
🇵🇱

Toyota Yaris in Montenegro

I am very satisfied with the rental. There was an employee waiting for us at the airport at the agreed time with documents and the car. After a short inspection and signing the documents, we could start driving. The car worked well for a whole week, the air conditioning works and it drove up every mountain, and there is no shortage of those in Montenegro. What more could you want? There was also no problem with returning the car at the agreed place in Kotor. Once again, the employee came at the agreed time, took the keys and we said goodbye, continuing our journey to Albania. I recommend localcarhires.com. Everything went smoothly and if I ever have the opportunity to visit Montenegro again, I will ask them about renting a car in the first place.

August 2019
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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