What our users say

Real feedback on rental experience with us

Dmitriy Ardinovich
Dmitriy Ardinovich
🇺🇦

Peugeot 107 in Montenegro

Dali Peugeot 107. Another microbus)) Outwardly beaten all over, there were problems with the wiper. It would not hurt to repair the steering rack and check the front shock absorbers. What else to say, for all the time the car did not disappoint us, and thank God it goes. Next time you need to take a car of a higher class

September 2021
Erşan Kayatekin
Erşan Kayatekin
🇹🇷

Subaru Forester in Georgia

All good. No any problem

January 2022
Mykola Zhoha
Mykola Zhoha
🇺🇦

Hyundai i20 in Montenegro

Everything went perfectly. I liked everything, the manager is a nice guy. The only thing is that it would be more convenient to receive and return a car with a full tank. From experience, I can now recommend taking a car with a diesel engine in Montenegro. For mountainous terrain, this will be better.

June 2021
Mikhail Komarov
Mikhail Komarov
🇷🇺

Renault Megane in Montenegro

Everything went great. The car was delivered on time, the car was in good working order. They took us to a killer place for us. No complaints, everything is great. You have a wonderful service 👍

February 2023
Ania Andrzejewska-Lenarcik
Ania Andrzejewska-Lenarcik
🇵🇱

Renault Scenic in Montenegro

i rented car by localcarhires.com and it was perfect! The price was really competitive, the quality of the car was very high and the most important the support of the manager was awesome! Mrs Anna helped me with all the booking and payment (as the rental included crossboarding) -all experience was perfect:) And of course now I’m one of the fans of localcarhites and i’m recommending it to all my friends:)

October 2023
Dmitrii Suprun
Dmitrii Suprun
🇷🇺

Hyundai Accent in Montenegro

Rated 4 out of 5. Chekin/checkout will go, only the connection is not directly with the person who brings/drives the car, so it is not very clear when exactly will come, I had to wait, but I negotiated for another time, maybe that's why. When I gave the car, they said not to wait for a man, and leave the car with the keys under the seat, it amused me. The car itself is exactly as I expected, with its own peculiarities, but for 30 euros a day everything is fair. The only downside is that they didn't warn me that the fuel gauge could be hovering at the same level. As a result, I stalled in the middle of the highway, it turned out to be out of gas, although the gauge showed half a tank. Luckily I stopped right in front of the gas station, I was lucky. If they had warned me about it, I would not have had any remarks. From non-critical for me for this price, but perhaps important for someone else: shock absorbers are dead (huge roll), tires are almost bald and cracked, one tire is gradually losing pressure, the steering wheel is not in the center and the car moves away even if you pump the same pressure in the tires, on one of the rear wheels can not get to the nipple because it is closed with a cap (fortunately it did not lose pressure), consumption is quite large. And so the car starts, drives, brakes, does not overheat in traffic jams, the air conditioner cools.

July 2023
Madis Potel
Madis Potel
🇫🇷

Volkswagen Passat-CC in Albania

I was provided with another car Everything was fine, the person who gave us the car was very caring!

August 2023
Kirill Ovchinnikov
Kirill Ovchinnikov

Subaru Forester in Georgia

All was fine!

May 2019
Yurii Novachuk
Yurii Novachuk
🇺🇦

Suzuki SX4 in Georgia

Everything was great!!!

October 2021
Tomass Vilciņš
Tomass Vilciņš
🇱🇻

Toyota Camry in Georgia

Car was provided in good condition, clean and tidy. Great Car, Great Service, Very Polite staff, recommend to everyone.

October 2022
Vasilii Kudriavtsev
Vasilii Kudriavtsev
🇷🇺

Skoda Fabia in Montenegro

Everything went perfectly, the description matched, the owner delivered the car on time

December 2022
Marina Zubko
Marina Zubko
🇷🇺

Peugeot 307cc in Montenegro

Everything is fine, we are very satisfied, everything is on trust, which of our friends will go to Montenegro, we will advise you. We ourselves plan to return, we will definitely take the car for a longer period. We will definitely contact you again if you don't mind.

September 2022
Antoni Awramienko
Antoni Awramienko
🇵🇱

Ford Escape Hybrid in Georgia

I rented Ford Escape. The car was in a good condition and very reasonable price. The owner was kind and helpful. The car matched my expectations and enabled us to drive on difficult Georgian roads.

September 2022
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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