What our users say
Mercedes-Benz E-Class Cabrio in Montenegro
Everything was fine. I got my car by the hotel and returned it also there. Car was good, And also one important thing is that I didn't book cabrio beforehand, but your company could find it for me in a day !
Renault Clio 4 in Turkey
The car was delivered on time and picked up too. The car is in good condition. There is one complaint. The car was delivered with an empty tank. This is a low move on the part of the lessor, as he hoped to get additional benefit from my unused fuel.
Skoda Octavia Combi in Czechia
Was very satisfied with car rental. Vadim from the company sent the contract by mail in advance, clarified all the conditions by phone, speaks good Russian. The car was received right at the airport, there were no technical problems during the holidays. Future travellers should pay attention to the mileage limit (150 km per day), this was barely enough for us. A deposit is also taken (in our case, 400 euros). Insurance with a deductible, therefore, in the event of an accident due to your fault, the money will be deducted from the deposit; however, as well as fines for violation of traffic rules. Be careful! We had a lovely holiday. I fell in love with the Czech and Austrian roads, we can only dream about them)))
Renault Megane SW in Montenegro
We liked the service, the car was completely satisfactory, the only thing the guys forgot to install a child seat, but they brought it in within 1 hour. So, in general, the service arranged. I will advise your service
Suzuki Ciaz in the UAE
I rented a Suzuki from February 22 to 25 of this year but received a Nissan instead an hour late from the appointed time. The car was in terrible condition, due to lack of time to wait for another car, I was forced to pick this one up and the first thing I did was go to the car wash. The fuel level was slightly higher than the empty tank, but I returned it with the same level. The driver who brought the car was very friendly. The manager with whom I contacted via WhatsApp kindly prepared all the documents in advance and receiving the car at the airport terminal took only a few minutes. After returning the car to the same place, I was told that after 14 days I could receive the cash deposit back. After two weeks, I contacted the manager about payment but could not get an answer for 4 days. in the end, after four days of silence, they told me that they meant 14 working days and that the period expires this week, and the money will be transferred to me on Monday of the next week, that is, March 18th. Overall I was pleased. Will I use the services of "takecars.com" again? - Probably yes. Thank you. Best wishes.
Skoda Fabia in Albania
They brought the car to the address that we indicated, and regarding the return, we returned the car at the airport and they did not even inspect it
Renault Clio 4 in Morocco
everything was perfect. Car has been almost new, good prepare to drive. One small minus, that there was not enough windshield washer fluid. Apart from that, everything was very good. It was pleasure to hire that car. Everything on time.
Ford Escape Hybrid in Georgia
I rented Ford Escape. The car was in a good condition and very reasonable price. The owner was kind and helpful. The car matched my expectations and enabled us to drive on difficult Georgian roads.
Toyota Auris in Montenegro
it was ok, the car was already waiting for us, it was in quite good condition, communication was good with the owner, we are satisfied with the rental.
Toyota Land Cruiser Prado in Georgia
It was a really great experience overall. Our flight left early (~6AM) but we dropped off the car around 430AM. The check out process was quick. We really appreciated that it was possible so early for the pick up and drop off the car. I think everything was straight forward throughout the process so we are happy that we chose this car rental company.
Volkswagen Jetta in Georgia
Everything went perfectly. Loved the car, clean, comfortable It was only because of weak English that it was difficult to discuss the details of the reservation, but this is our problem Thank you very much!)
Subaru Forester in Georgia
Everything was just fine and as described. Although at the begonning there was some problem with Your website and prices that there appeared we didin't have much problems to deal with it and all the process of pick up and return of the car was great. Thank You so much!
Toyota Prius in Georgia
Our family of three rented a Toyota Prius Hybrid car from July 14 to July 30, 2022. The owner of the car - Tengiz drove the car from Tbilisi to Kutaisi airport at no extra charge. The car is not new, but fully serviceable and corresponds to the description. The machine is in good technical condition with low fuel consumption (Hybrid). I was somewhat surprised that we did not sign any documents, that is, nothing at all! It was said that everything would be recorded electronically. But where can I see everything, I did not understand. The passport and driver's license were photographed on the phone of the owner of the car and that's it. For rent for 16 days, we paid 1200 GEL + 200 GEL returnable deposit, which, in terms of dollars, came out to about 27 dollars a day. Taking into account the fact that in Georgia in July the high season, we can say that this is for nothing. For the entire time of the holiday, we traveled around half of Georgia and got two fines - turning in the wrong place (20 GEL) and speeding (50 GEL). Of all the documents for the car, we had only a plastic card - a technical passport. The presence of only one document did not raise any questions for the police. No one asked for a green card, no car lease, no insurance. I don’t know how it works in Georgia, but apparently it works somehow. )))) In Europe, I would already have problems, but here everything is fine. Miracles. I would like to express my gratitude to Tengiz for meeting and seeing us off on time, and for helping us quickly pay the fines at the Kutaisi airport. I wouldn't have made it without his help. We liked everything. We definitely recommend the owner!
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.