What our users say
BMW X5 in Georgia
In principle, everything is fine. We met at the airport, the car was handed over without any problems. They showed where you can withdraw cash, where to buy a SIM card. The car is really more shabby than in the photo. And when booking, he indicated that we take the car at the airport and rent it there. But in the end they asked for another surcharge for a taxi to the airport 50 GEL. But in general, everything is fine.
Audi A6 in Albania
Just wanted to share that my Audi A6 rental in Albania was excellent. The car was in great condition, and the deposit was returned without any hassle. Thanks for a seamless experience!
Skoda Fabia in Montenegro
Good car. The best economical option. We traveled on it around Montenegro with our family - we were satisfied. I recommend the supplier as decent and honest - thanks Milan. Maximum comfort for a minimum budget.
Fiat Tipo in Czechia
Everything went well, the car was wonderful, the employee of the company showed me everything, explained everything, I liked everything, we didn't have a bank card but we were able to book a car, this helped a lot.
Toyota Auris in Montenegro
We rented a car. Everything was fine, the car did not fail. Upon arrival, we were greeted as agreed, with a sign. I didn't have to wait. They also left the car without any problems. Solid 4.5. Not an A just because the car was not washed upon receipt. The rest of the car is completely satisfied !!!
Peugeot 107 in Montenegro
Dali Peugeot 107. Another microbus)) Outwardly beaten all over, there were problems with the wiper. It would not hurt to repair the steering rack and check the front shock absorbers. What else to say, for all the time the car did not disappoint us, and thank God it goes. Next time you need to take a car of a higher class
Hyundai Accent in Montenegro
The car was taken for a month, chose the cheapest option, so miracles were not expected) Initially stopped at the Seat Ibiza 2002, but we were offered to replace it Hyundai Accent 2006 for the same money and we agreed. The place of delivery and return we had Tivat airport. The flight, which we arrived in Tivat, was early, so for the supply of the machine in non-working hours, we were charged extra money. We agreed that at 7 am the car will be in place, in fact we received the car at 8 o'clock. Quickly filled out the documents, gave the money and got the keys. When booking, we included free child seat, which was in the car. Promised to bring later to the place of residence. The chair arrived the day after the reminder from our side. A week after the start of operation of the car, we punctured the wheel, as we were carefully informed by the locals at the next traffic light. We reached the Parking lot at the hypermarket and contacted Goran, he arrived in about 15 minutes, pumped up our wheel, so we could get to the house, the benefit of it was very close. The next day the car was taken and returned after 1.5 hours with a replaced wheel. In the process of further use of the machine found that we do not work the sound of the car, when driving in the dark, this option is extremely necessary to avoid accidents. Reported this failure to Goran, he said that this problem is easily eliminated, promised to solve it and disappeared... Disappeared for 5 days. Tired of waiting, reminded of themselves, as well as that in Russia banned the operation of the vehicle with a faulty sound signal. The same day the car was taken away and returned in a couple of hours with the working sound signal. Next, we fell off the cap from one of the wheels and to our surprise we found that instead of 4 bolts, the wheel is held by 3. Reported this to Goran, but the answer to this information has not been received. With the help of friends checked the reliability of the remaining bolts and continued to operate the car at your own risk. No more problems with the car did not arise, to our great joy. On the appointed day returned the car to the airport, waited for the representative and returned him the keys. In General, everything went well, but 3 bolts on the wheel instead of 4 somewhat strained, as if to the feeling that on the next turn, which on the roads of Montenegro a lot, the wheel can fall off. For myself concluded that more cars won't save.
Dacia Logan in Morocco
I recommend renting. everything went smoothly. good contact with the car renter. we were pleasantly surprised by the professionalism of the rental in Marrakech :-)
Jeep Grand Cherokee in Georgia
Rent a car from Iaa was a good choice and car rent was super easy and fast. We got diffrent car than we ordered, but better for the same price :) - JEEP For driving in Georgia you need to have a little self-confidence, courage and luck (the stories about Georgian drivers are truth :) ). We had everythig and traveling across the country by car was very convenient. Car was working well and we made around 1100 km with no problem. Without a car we would not have so many experiences and we would not see so many beautiful places. Iaa and her colleague were nice and professional. They explained everything in detail. We will use their services next time in Georgia.
Skoda Fabia in Montenegro
everything was great. The service is convenient. car is sweetie, brand new clean. We have great impressions :)
Hyundai Accent in Montenegro
Rated 4 out of 5. Chekin/checkout will go, only the connection is not directly with the person who brings/drives the car, so it is not very clear when exactly will come, I had to wait, but I negotiated for another time, maybe that's why. When I gave the car, they said not to wait for a man, and leave the car with the keys under the seat, it amused me. The car itself is exactly as I expected, with its own peculiarities, but for 30 euros a day everything is fair. The only downside is that they didn't warn me that the fuel gauge could be hovering at the same level. As a result, I stalled in the middle of the highway, it turned out to be out of gas, although the gauge showed half a tank. Luckily I stopped right in front of the gas station, I was lucky. If they had warned me about it, I would not have had any remarks. From non-critical for me for this price, but perhaps important for someone else: shock absorbers are dead (huge roll), tires are almost bald and cracked, one tire is gradually losing pressure, the steering wheel is not in the center and the car moves away even if you pump the same pressure in the tires, on one of the rear wheels can not get to the nipple because it is closed with a cap (fortunately it did not lose pressure), consumption is quite large. And so the car starts, drives, brakes, does not overheat in traffic jams, the air conditioner cools.
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.