What our users say

Real feedback on rental experience with us

Boris Bunkin
Boris Bunkin
🇷🇺

Mercedes-Benz CLA-Class in Montenegro

Everything was all right! Thanks for the assistance!

August 2019
Valeriy Samohorodskyi
Valeriy Samohorodskyi
🇺🇦

Toyota Highlander in Georgia

Car is GREAT! Very economical. Guys who delieverd - well done! Met with a plate. Everything was cool! Especially their manager - Katya. We delayed for 7 hours. So she told us where the best hotel to wait. The car is very economical. In fact - an electric car. A petrol engine just to charge an electric motor. In short - very cool! Only the fine came for an speed limit excess of 50 GEL.

November 2019
Nizar Noaman
Nizar Noaman
🇦🇪

Mini Cabrio in Montenegro

Everything was perfect. Very easy to meet the car owner. The car was in good condition and very easy drop off at the end. 10/10 over all

August 2022
Taras Naryzhnyi
Taras Naryzhnyi
🇺🇦

Toyota Prius C in Georgia

I originally rented a Toyota Prius because it is larger in the cabin and has a larger trunk than the Model C. But I was offered C, citing the fact that that Prius was being repaired. I agreed. A big plus is that they brought it to me at the appointed time. And they took it the same way. It's very enjoyable and saves tons of time and money. The car was washed and with a freshly washed interior - the seats were wet and this humidity in the interior persisted for a very long time. The main disadvantage is that they smoked a lot in the car before washing and apparently they tried to remove the smell by washing, but it remained. And it has not disappeared in a week. Otherwise, excellent polite service, very simple car reception, full insurance and a child seat at my request - all very nice. Next time I will definitely try to rent a car in the same service.

July 2021
Tsurikov Aleksei
Tsurikov Aleksei
🇷🇸

Renault Megane Cabrio in Montenegro

Everything is good, the only thing – the driver was 15 minutes late and there was no meeting with a sign, but everything was good, thanks !!!

July 2019
Kateryna Kokhanova
Kateryna Kokhanova
🇺🇦

Toyota Yaris in Montenegro

Everything went well except that we were given a Ford Fiesta instead of a Toyota) But everything else went very well, thanks!

July 2022
Maksim Krasavin
Maksim Krasavin
🇷🇺

Audi Q7 in Georgia

All is well, it was a little unclear where they would meet us and how, plus the owner was a little late. The car is in good condition, the only problem was the tires without spikes, which caused problems in the mountains. The service itself is very convenient, except when the car is booked, unfortunately the site does not have up-to-date information on available dates.

December 2019
Mikhail Beliakovskii
Mikhail Beliakovskii
🇷🇺

Opel Zafira in Bulgaria

everything was fine. The car is tired, but for such a cost the condition is adequate. From minuses, it is absolutely impossible to make overtaking, on the third gear gas in the floor and it alas did not accelerate.

July 2023
Dina Feldman
Dina Feldman
🇮🇱

Audi A3 Cabrio in Montenegro

We’ve got a perfect service during our stay in Montenegro. Thank you 🙏

May 2021
Maksim Meshcheriakov
Maksim Meshcheriakov
🇷🇺

Peugeot 208 in Bulgaria

Everything went fine, except that the car was not a Peugeot 208, but an Opel Corsa, but that doesn't matter 🌝. The car is serviceable, the staff is friendly and attentive, pick up and delivery on time and without problems. Thank you!

April 2022
Mirza Muzaffar baig
Mirza Muzaffar baig
🇲🇹

Fiat Grande Punto in Malta

I came first time in Malta i rent a car from this website they have This good company they have good organize and honest stuff they are very friendly 😇 And condition of car it’s like new car Car wash so clean

December 2022
Oleksandr Tiurin
Oleksandr Tiurin
🇺🇦

Citroen C4 in Montenegro

I got a Citroen C4. The car is normal, but the tires on the car are very budget - slipping on wet asphalt, and also not balanced. The windshield washer did not work, as water was leaving the tank somewhere. The left side mirror is broken and the adjustment does not work. Everything else is OK.

September 2021
Simona Šimovčeková
Simona Šimovčeková
🇨🇿

Peugeot 308 in Montenegro

😊 everything was great and we were very happy. Your coworker was responsive and friendly person. Thank you for your cooperation. 🥰

August 2023
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Frequent Questions

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What does the “Pending” status mean?

The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.

What is a Voucher?

The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.

Where do I find my Voucher?

Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.

How long do I have to wait for my booking confirmation?

Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.

Where do I find the status of my booking?

Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.

Who provides the insurance?

The insurance is always provided by the rental provider.

What is CDW or Collision Damage Waiver?

CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.

What is Theft Protect or TP?

TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.

What is Super Collision Damage Waiver (SCDW) or Full Damage Waiver (FDW)?

SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.

What is TPL or Third-Party Liability?

In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.

When will the Security Deposit be refunded?

The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.

What is an Excess?

Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.

What is the difference between Security Deposit and Excess?

The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.

What is a Security Deposit?

Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.

What does "or similar" mean?

Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.

Am I going to get the exact vehicle that I booked?

Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.

How do I cancel my booking?

To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.

How do I modify my booking before the rental has started?

Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.

How can I leave a review after rental?

Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.

Why sign a rental agreement on pick-up?

The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.

Can I get a car delivered and collected?

Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.

Can I return the car later?

If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.

What is a mileage limit?

Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.

What happens on return after damage?

It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.

What should I check on drop-off?

Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.

My flight time has changed

If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.

Can I hire a vehicle with some extras?

Yes, optional extras must be requested when booking, and associated costs will be displayed where available.

Can I cross national borders with a rental car?

Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.

If I drop off the car earlier, will I receive a refund for unused days?

In most cases, rental providers will not refund for returning the car earlier than agreed.

What is required of the additional driver?

The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.

Reserved vehicle is in a bad condition at pick-up

Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.

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