What our users say
Opel Vivaro in Turkey
Let's start with the fact that I didn't get an Opel Vivaro, there was another minivan, without panorama, without electric door drives. I did not bother to find out where exactly the ordered car was, but accepted what was brought. We were able to accommodate the whole family. From a technical point of view, everything was fine with the car, we received it quite quickly, clean. Handed over a little difficult, in terms of the place where it was planned to transfer, you can not stop. And my friend asked to go to the hotel, which is not possible, because the car on the road is not left, I had to get to the nearest parking lot and there to explain where to go to the receiving person to pick up the car, and I had to pay for the parking lot. The handover was a little bit spoiled the impression, but in general we are satisfied with the car, it is technically sound, the receipt is simple and quick. I wanted the one I ordered with a panorama - it would be great with kids on a long trip.
Subaru Forester in Georgia
The rent went great. We were met, showed and explained everything. There were no problems with the car.
Peugeot 307cc in Montenegro
Awesome service! The car was perfect. We also got a free upgrade to newer car than we booked. Car delivery and car dropping were easy!
Nissan Note in Cyprus
Everything was fine in principle, but the car seat was in a terrible state, dirty. The belt in the back seat also did not work, that is, there was no safety for the person sitting in the back. Car delivery is at a good level. Brought and picked up as agreed)
Opel Vivaro in Montenegro
I can rate the rent as a three on a five-point system. I understood that the car was not new, but I did not think that there would be problems with it. At first, it died out in our parking lot, we did not find out the reason, I wrote to the owner, they rebooted something remotely (according to him), and we could go further. The next day we had to go to the mountains for rafting, all the way I hoped that it would not stall anywhere else. We also had a flat tire on the track, we barely changed the spare tire, because, firstly, the tools that were in the car were too weak to change the wheels, and, secondly, the mounting bolts on the spare tire were soured, and our men she was barely pulled out. I had to stop cars on the highway in search of a normal wheelbrace. Of course, I wrote to the owner, he even sent us some master who arrived immediately after we had done everything. They took the car for diagnostics, provided a temporary replacement, they said that they did not find anything. In general, you can ride it, but be careful
Opel Astra SW in Montenegro
Took a car from 1 to 4 January of this year. Despite the holidays, everything was clear without delays and problems. Thank you Stefan. Car in very good condition. I recommend.
Mitsubishi Pajero Io in Georgia
Tamaz is a great and friendly person. I changed the booking time to an earlier one without any problems and waited with the car at the appointed time. Although the car is really not new, it did not cause any trouble on the technical side. The only downside for me was that the cigarette lighter didn't work. Four-wheel drive helped out off-road, to the waterfalls in Kazbegi, to the sulfur baths in Borjomi, they would not have passed in a passenger car, but for Padzherik it’s not a problem at all.
Toyota Yaris in Montenegro
We liked everything, thanks! The car is good, support is in touch! Have recommended your company to friends 😃
Citroen C1 in Malta
Everything was fine! They gave me c3 instead of c1. Everything was fine, thank you!
Renault Clio 4 in Montenegro
All was good. Received another car, bigger and better than initially booked. The only thing was to wait half an hour. Due to traffic jams delayed. Otherwise, everything is fine.
Mitsubishi Pajero Io in Georgia
The car is reliable. I drove everywhere where I wanted. George is as attentive and polite as possible. Brought in exactly the agreed time. I was in touch all the time. Helped and advised. When I got into an accident, I resolved all the questions myself in my favor. Thank you from the bottom of my heart and I will appeal again
Skoda Fabia in Montenegro
everything went great. The car was brought and picked up right on time. The car itself is in good condition. The owner was responsive and answered any questions in the message
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Frequent Questions
The 'Pending' status means that we are still in the process of confirming the availability of the vehicle with the rental provider. Once confirmed, we will send a confirmation right away.
The Voucher is a document confirming your rental, serving as proof that you have booked and pre-paid for the vehicle. It includes delivery instructions, rental conditions, and the contact details of both the client and the rental provider.
Your Voucher will be included as an attachment with the confirmation email once your car rental is confirmed. You can also download it from your Bookings page after the booking has been confirmed.
Bookings are typically confirmed within a few hours, but it can sometimes take up to 24 hours. We request confirmation for every car hire to prevent any possible technical problems.
Check the status of your booking on your Bookings page. You will automatically be redirected there after you make a booking with us.
The insurance is always provided by the rental provider.
CDW reduces your liability to your own rental car in case you cause an accident (and it's your fault). Usually, CDW sets the maximum amount of money you will have to pay for potential damages. Without CDW, you could be liable for the full cost of the rental vehicle if it were to be damaged. With CDW, you won't have to pay the full cost of repairs, but contribute to repair costs up to an agreed level. Often wheels, tyres, glass, underbody, roof, keys, locks, and aerials are not covered by the CDW.
TP limits your liability in the event that the rental car is stolen. Usually, TP sets the maximum amount of money the car rental company will charge you for replacing a stolen car or repairing damages from a car theft attempt.
SCDW and FDW usually cover those parts of the car that aren't covered by the standard CDW, such as windows, wheels, or tires. They may also reduce the Security Deposit and/or Excess, meaning you may have to leave a lower deposit at pick-up or even not pay anything for damages.
In case you injure other road users, or damage someone's property, while driving, TPL coverage will pay these costs. In most countries, TPL coverage is required by law. TPL does not cover any damage to the driver's own rental car, nor does it cover theft of the car.
The deposit amount is held for the duration of the rental. It will be unblocked or refunded upon the safe return of the vehicle or within 10 to 28 days after return, as long as there has been no additional expense to the rental provider.
Excess is the maximum amount of money you will have to pay for potential damages. For example, if your damage Excess was 200 EUR and the damage to the bodywork is 1,000 EUR on return, you would only have to pay 200 EUR. The remaining 800 EUR would be covered by the insurance policy. The Excess amount for each car is found in the agreement with the rental provider.
The Security Deposit is an amount usually consisting of an Excess and the cost of possible future expenses (fees, missing fuel, speeding tickets, fines). An Excess is an amount of money up to which you will be responsible in the event of damages to the car.
Rental providers require a Security Deposit to cover themselves for any potential car damages or future expenses, such as administrative fees, missing fuel, and parking/speeding tickets/fines, as well as the deductible of the CDW. For this reason, in most cases, you will be required to leave a Security Deposit when you pick up the car to ensure its safe return.
Sometimes the car rental provider may only guarantee a certain category of car, not a specific make and model. Car rental companies group different cars in the same category which should have the same features as confirmed at the time of booking. Such cars will be tagged "or similar" next to the make and model, with details displayed on hover.
Rental providers do their best to supply the exact car that you booked, but they cannot guarantee a specific car model due to factors like late returning or last-moment damages. Due to these changeable circumstances, you may be provided with a close model from the same class of cars.
To cancel your booking, log in to My Bookings and click Cancel. If you cancel a booking before the No-refund period, your prepayment will be fully refunded.
Contact us directly by email or telephone. We’ll evaluate your request, check if the changes are possible, and update your booking. Depending on the nature of the changes, additional cost may occur. Amendments can take up to 24 hours to be processed.
Go to your Bookings page after the rental has ended and click "Leave a Review" to rate your experience. Should you wish to discuss any issues that occurred during your rental, please contact us and allow us to investigate the matter.
The rental agreement you sign with the rental company is subject to its rental conditions and the law of the country you are renting in. Read the rental conditions of the agreement carefully and make sure you understand and agree to them.
Yes, but additional delivery charges may apply whether on pick-up or return. Some companies may offer free deliveries to certain places when the rental duration exceeds a certain number of days.
If you can't return your car at the agreed drop-off time, inform the rental provider. It might be possible to return the vehicle slightly later than agreed.
Some rental providers restrict the amount of kilometres per day or per rental period. Payment for any extra mileage will have to be made on return, unless you purchased Unlimited Mileage when booking.
It depends on the insurance you have. In case there are any damages, bring it to the representative’s notice. Ask them about any charges they consider necessary and get it in writing. In most cases, the rental provider will charge you for any damage by keeping some of your Security Deposit. Always leave yourself enough time on return before the flight.
Make sure that the supplier representative signs off the drop-off and ensure that the rental agreement is signed off by the supplier.
If your flight time or number has changed, you should provide the actual information to the rental provider as soon as possible.
Yes, optional extras must be requested when booking, and associated costs will be displayed where available.
Some rental providers offer the possibility to cross national borders, while others do not. If crossing the border is allowed, additional fees may apply to cover extra insurance, taxes, etc. You must inform the rental provider about crossing borders; otherwise, your insurance may become invalid. Ask for advice on the driving territories/countries you plan to visit.
In most cases, rental providers will not refund for returning the car earlier than agreed.
The additional driver needs to meet the same requirements as those for the main driver. Any additional driver needs to be present at pick-up, possess their documents, and be registered in the rental agreement.
Thoroughly check the car for any imperfections at the time of pick-up and notify the car rental supplier of any issues. Take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return. Any damages on the car might affect your Excess if not addressed before the rental. Always keep any paperwork you are given.